Legal Contract Templates Software Training Plan

How to write my Software Training Plan document

company name Software Training Plan THE PROJECT DOCUMENT TITLE Author and Their Titles company name current date Document Version Control Information V 1. 0 Document Version History Version

Number Date Author Version Notes 1. Introduction 1 Purpose of This Document Objectives Insert the purpose of this document its objectives and its intended audience. Example. The purpose of this document is to formally recognize and codify the policies and procedures Company wishes to enact in order to organize the software training Company provides to employees and vendors. The goals and objectives listed in this plan are meant to allow the Company to achieve consistent training experience. The Company provides its employees staff and vendors this Software Training Plan as an overview of the required steps and policies to be enacted when developing or executing software training. 1 Scope of Document Insert description of the scope of this Software Training Plan and explain whether this covers an entire application or component thereof. Indicate whether this training plan shall be governed by or supersedes other policy documents that may already be in place concerning training or specific process or procedure.

1. Scope Constraints Insert constraints such as schedules costs interactions overview or any other information relevant to the training desired. 1 Goals of This Plan Insert an overview or brief description of the product software or other desired end result to be achieved by this Software Training Plan. 1 Business Context Insert an overview of the business or organizations impacted by this Software Training Plan. Include the business or organizations critical components and reliance on specific vendors services or other assets. 1 Goals Defined The overall goal of the Software Training Plan is to provide an easy and accessible outline to enable company name staff or vendors to organize and execute acceptable training and education plans. Additional goals include.

* Insert additional goals or objectives here. * Insert additional goals or objectives here. 1 References and Reference Material Insert list of all reference documents and other materials related to the Software Training Plan. References will often include but are not limited to. * User guides or manuals * Third party books or resources * Other company software training plan * Any other relevant document or resource 1 Documentation Items

Insert references to documentation or contact lists which may include but are not limited to. * Company critical software services list * Company critical software vendors list * Company commercial software support phone numbers and services * Company support logins or passwords * Company software support or maintenance agreements and relevant contacts 1 Terminology Used in This Software Training Plan

Insert references and delimitations for terminology used in this plan. Include all acronyms and abbreviations as well. * Insert terminology definition here. * Insert terminology definition here. * Insert terminology definition here. * Insert terminology definition here.

* Insert terminology definition here. 1 Points of Contact Insert point of contact contact method and all policies for coordination of such contacts. * Insert point of contact here. * Insert point of contact here. or use the following table structure. Contact Name Contact Phone Contact Email Area of Responsibility 2. Software Training Plan. Current System Summary 2 Background and System Objectives

Insert an overview of your current system. Include the purpose and business objective of the current system. 2 Hardware Requirements and Constraints Insert information concerning hardware required by this plan and whether there are constraints to be considered e. g. browsers to be used secure locations to access software etc. 2 Known Issues The following are limitations or known issues impacting the Software Training Plan. Insert additional descriptions of the limitations or known issues here. 2 Documentation

The following documentation is available for the current system. Insert additional descriptions or lists of the available documentation. 3. Implementation of the Plan Insert the overall objectives for implementation of the Software Training Plan. Your Software Training Plan may contain several different approaches for certain types of training such as individual small group large group department seminar review etc. 3 Training Methods and Procedures

Here you will describe the methods and procedures you wish your trainers to follow and to educate staff on. If methods and procedures from an existing system or Training Plan are to be included in this plan you will want to describe these procedures in this section rather than simply reference them. Insert training methods here. 3 Testing Training Retention and Evaluation Describe the methods to be used for administering tests quizzes or other methods for benchmarking the retaining of the training. Explain whether testing and evaluation are to be done after the completion of the initial training plan after set amount of time or combination thereof. Make sure to describe the goals that must be achieved in this section as well. Insert testing methods here.

3 Software Training Plan Timelines and Schedules Insert any timelines milestones or date sensitive deadlines that must be adhered to for this Software Training Plan. 1. Insert timeline milestone or schedule here. 2. Insert timeline milestone or schedule here. 3. Insert timeline milestone or schedule here. 4. Insert timeline milestone or schedule here. 5. Insert timeline milestone or schedule here.

3 Software Training Plan Objectives vs. Mandates The objectives set forth in Sect. should be considered the overall goals of the Software Training Plan. They may not always be exact mandates. Individual departmental policies and procedures or other Software Training Plans may outline additional instructions to be followed. 3 Software Training Plan Administration. Creating Outline Using an outline format insert description of the methods that the Company wishes to use for administering the Software Training Plan. For example you might write. The Company desires that all Software Training Plans include an outline for how the trainer is to handle the following. a Enrollment of students Learning Management System LMS b Classroom environment to be utilized conference room lecture hall c Equipment required visual aids projectors workstations d Learning materials required books manuals etc.

e Record keeping requirements certificates tests etc. 3 Software Training Plan Performance Testing Insert the objectives and requirements for testing to ensure that the plan operates correctly in regard to normal operation response and execution times scalability portability and all other performance requirements within the business environment. 3 Software Training Plan Administration. Follow up Training Insert any information pertaining to whether follow up training is required and under what schedule it must be performed. If certifications are to be considered then include information on how students are to make sure that they achieve and keep current their third party certifications.

3 Software Training Plan Revisions and Alterations Insert the objectives and requirements for how revisions and alterations are to be made to the Software Training Plan. Often new methods begin to be incorporated into established training programs without being represented within company plan document. Insert description of how when this document must be updated when new methods are used. 4. Software Training Plan. Materials In this section you will describe and define each of the materials that will be required for the Software Training Plan. This is detailed accounting. You may attach additional exhibits to this section if your Software Training Plan requires them. 5. Software Training Plan Curriculum Insert the specific descriptions of each section of the Software Training Plan curriculum. This is to be considered your syllabus for this Software Training Plan. syllabus may include but is not limited to the following organizational structure. SECTION COURSE SYLLABUS * Section Description * Section Organization

* Section Objectives o Objective A o Objective B o Objective C o Objective D * Section Topics o Topic A

o Topic B o Topic C o Topic D Section Materials Required Section Grading Criteria General Notes 6. Software Training Plan Evaluation A description of methodology concerning how evaluations of instructor student and course are to be conducted post training. Determine whether evaluations will be immediate or after particular milestone or benchmark is reached testing certification etc.

7. Software Testing Plan Hardware and Environmental Requirements List A description of the hardware and environmental requirements for the Software Training Plan. 7 Hardware Requirement Name Insert description here. 7 Software Requirement Name Insert description here.

7 Security Resources Requirement Name Insert description here. 7 Specific Tools Requirement Name Insert description here. 7 Specific Documentation Requirement Name Insert description here. 7 Specific Risks and Assumptions

Insert description here. Focus on restraints such as resource availability time constraints staff and developer availability and all other resource dependencies or external factors that can influence the Software Training Plan. 7. Risk and Assumption Contingency Plan Insert description of the contingency plan for each item listed above e. g. a developer or support staff member is out sick on the day of training. 8. Change Request and Management A description of the Software Training Plan change request and change management procedures. Describe the process that must be followed for submission review and authorization for all requests for change to the Software Training Plan or for any change to any part of the deliverables.

9. Approval for Software Training Plan A description of the personnel authorized to approve the Software Training Plan. Their names titles and signatures must accompany this document. approved approver Title Date Signed approved approver

Title Date Signed approved approver Title Date Signed

approved approver Title Date Signed 10. Appendices A description of all other supporting information required for the understanding and execution of the Software Training Plan and requirements.

All Software Training Plan documents require the following two appendices. 10 Definitions Acronyms Abbreviations Definitions of important terms abbreviations and acronyms. This may also include Glossary of terms. 10 References A listing of all citations to all documents and meetings referenced or used in the preparation of this Software Training Plan and testing requirements document.

How to write my Chargeback Reversal Agreement (Stronger) document (example of another included contract document)

CREDIT CARD CHARGEBACK REVERSAL AUTHORIZATION Case Number. Transaction Date. Amount. Visa MasterCard Discover American Express Other.

Note. The merchant company name has obtained sufficient tracking information for this transaction and will provide rebuttal to the credit card issuer. The merchant reserves the right to request further investigation or refer the chargeback to the proper authority should signature from the customer not be acquired. Statement. This transaction chargeback was reported in error. the Cardholder agree to the reversal of the chargeback. Cardholder. Signature. Date. Phone. Email.

Print and Fax this form to. company name Attention. Sales Dept Fax fax number Print and mail this form to. company name address

address city state or province zip or postal code Important. Email Adobe PDF Email Faxes or other Electronic delivery of this form will NOT be accepted.

How to write my Wireless Networking Usage Policy document (example of another included contract document)

company name WIRELESS NETWORK USAGE POLICY This policy sets forth guidelines for expected conduct and defines the conditions under which an employee contractor vendor or any other person user may use Wireless Networks or other Internet Access Points including but not limited to. Company Internet access; its private network ; its vendors suppliers and partners networks and its email system or any other access point or connection resource while conducting business for or on behalf of the Company. 1. Introduction. The Company makes available its various assets hardware software services and computer network in order to allow its employees access to resources to effectively execute their job functions and duties. This policy defines the Companys official policy regarding Internet connectivity and usage. Before access to the Internet via the company network is approved the user is required to read and sign the Wireless Network Usage Policy.

2. Definitions. Authorized Use Authorized Use shall mean any use of wireless network access points or hot spots which is deemed to be necessary and consistent with the execution of the individual duties and obligations of employees contractors and staff associated or employed by the Company. Authorized Users Authorized Users shall mean all current employees contractors vendors or staff who are authorized by the Company to use specific network or computing resource by the department responsible for overseeing or managing the resource. Non authorized Users

Non authorized Users shall mean anyone including but not limited to employees contractors vendors staff or anyone else who are NOT authorized by the Company to use specific network or computing resource by the department responsible for overseeing or managing the resource. Mobile Computing Equipment or Devices Mobile Computing Equipment or Devices shall mean any handheld PDA cell phone or other computing or communication device which is not physically connected to Company network environment. Public Wireless Networks Public Wireless Networks or Internet Hotspots shall mean any device appliance or broadcast which offers access to the Internet. Untrusted Wireless Networks

Untrusted Wireless Networks shall mean an insecure Public or Private Wireless Network or Internet Hotspot which offers access to the Internet and which does not employ SSL or secure encryption. 3. Company Wide Standards. Use of mobile computing devices by Company employees and contractors shall be governed by the Company Internet Access and Asset Usage Policy as well as this Company Wireless Network Usage Policy. Copies of all Company policies may be obtained from the Company Human Resources Department. Users are expected to use mobile computing equipment responsibly and professionally and shall make no intentional use of the equipment or internet services in an illegal malicious or obscene manner. The following rules shall apply to all use of Wireless Networks by mobile computing devices. * Access to internal Company network resources or internal systems from public wireless networks must be obtained using secure encrypted connections and secured at the device level through virtual private network VPN session and connection. * Employees may make personal use of the Internet subject to the Company Acceptable Use Policy see below so long as there is no negative security impact or impact on the performance of the employees obligations and duties that creates an unreasonable cost to the Company. * Sending or receiving personal email shall be allowed so long as any email that is sent using Company email account has the authorized company disclaimer at the bottom of the email stating that the contents of this message may not represent the views of the Company. * Use of any company mobile computing equipment or accessing company network resource or Internet access point implies an agreement to abide by all Company policies and procedures in existence governing such use. * Use of any company mobile computing equipment must be secured in accordance with the security standards set forth in the Company Network Access and Security Policy.

* Mobile computing devices or wireless access may not be used for commercial or other activities from which they directly or indirectly personally profit or have profit motive. * All mobile computing devices must have the Company required Applications and Security Software installed prior to accessing Company resources or Networks. Employees must have the Company IT Department review and certify that all mobile computing devices meet the Company Network Security Policy prior to their use. * All mobile computing devices shall make use of access control systems and encryption. * All mobile computing devices and software running on mobile computing devices must use complex passwords and secure digital certificates for remote access. * All mobile computing devices must be configured to require hardware BIOS password upon start up which must be changed every months. * All mobile computing devices shall make use of self updating or software that automatically updates itself to ensure that the devices comply with the Company Network Security Policy. * All mobile computing devices whether owned by the employee or not shall be subject to on demand audits by the IT Department or Managers to ensure compliance with the Company Network Security Policy. * All mobile computing devices provided to employees and contractors must be serialized and recorded into Company Inventory. This includes all mobile computing devices purchased by employees or contractors that they are later reimbursed for.

* All mobile computing devices that connect to an untrusted network must meet the following minimum security and safety standards including. o The most recent versions of Company approved anti virus and firewall applications must be installed. o The most recent versions of spyware and malware applications must be installed. o All digital certificates used must be current and non expired. o All logins and access must be conducted over SSL HTTPS. o Active intrusion detection and countermeasures must be in place. o Internet and network activity monitoring and reporting must be active and enabled. 4. Training and Education.

Employees who will use mobile computing devices and wireless Internet access may be required to participate in network security awareness training in order to educate themselves on the specific dangers and risks that may accompany access to public wireless Internet access points. The goal of such training is to equip our employees with the knowledge and tools they need in order to comply with Company policies concerning data and network security while traveling outside of the Company office. Department managers shall document and retain evidence of training provided to each user. 5. Sensitive and Confidential Information. Every employee contractor or staff member has the obligation to protect sensitive and confidential information. All mobile computing users who make use of wireless networks must use VPN encryption protocols when sending or transmitting sensitive or confidential information in any form. No employee contractor or staff member should ever access an internal company network resource without being secured by VPN encryption protocols as all Company internal networks network resources or other internal assets shall be deemed sensitive and confidential information. 6. Definition of Unacceptable Use of Wireless Networks. Unacceptable use shall be defined as but not limited to the following examples. * Using the Internet for personal commercial purposes. * Sending bulk unsolicited email Spam.

* Engaging in file sharing or Peer to Peer Networking P2P. * Accessing Social or Professional Networking Sites MySpace. com Facebook. com etc. Blogging Platforms Blogger Blogspot etc or other sites that are non essential to the performance of your job duties and obligations. * Disseminating any confidential information about the Company or its customers. * Downloading or using excessive amounts of internal Company bandwidth or external Internet resources i. e. paid Internet access billed to the Company or reimbursed in some way to employee contractor or staff member for non essential non work related activities. * Downloading Shareware or Freeware programs or software that have not been authorized while on wireless network. * Installing ANY software on Company computer or other asset without prior approval from manager or supervisor while on wireless network. * Compromising the security of the Company network company computers or any other company resource by engaging in unacceptable usage of the Internet. * Knowingly causing someone to view content that may be deemed as obscene immoral or illegal or that may cause the Company to be held liable for discrimination or obscenity.

* Knowingly causing disruption or interference with any network or user whether associated with the Company or not. * Searching for requesting acquiring storing or disseminating images text or data that are pornographic whether legal or not or that negatively depict race religion sex age or creed. * Conducting third party business or personal business enterprise not benefiting the Company participating in political or religious activity engaging in illegal or fraudulent activities or knowingly disseminating false or otherwise libelous materials. * Engaging in online gaming or gambling while on wireless network. * Accessing any Company resource or asset that is not within the scope of the users normal work and job functions. Examples include but are not limited to. customer information personnel files and data or any other documents not required for the proper execution of the users normal job functions or duties. * Any other illegal purpose whether listed here or not whether through wireless network or not that would encourage or conduct criminal activity offense exposure to civil liability or otherwise violate any regulations local state national or international law including without limitations US export control laws and regulations.

7. Consequences of Violations. Violations of the Wireless Network Usage Policy are logged and documented. Violations may lead to revocation of the employees Internet access privileges and or may lead to disciplinary action including termination. The Company also reserves the right to pursue legal remedy for damages incurred as result of an employees violation. Certain illegal activities will require that Company immediately notify or comply with the proper authorities upon discovery. The Company reserves the right to examine any users Email Account Web Logs Chat Logs or any other information passed through Company resources or Network or stored on Company computers at any time and without prior notice. 8. Inappropriate Use of Resources. Inappropriate use of resources shall be defined as engaging in any activities by users that are inconsistent with the business needs and goals of the Company. Engaging in any activity that adversely affects the users productivity will not be tolerated. When you access the Internet for business purposes you are representing the Company with each site or activity you engage in. Special attention must be paid to such activities that do not directly contribute to the fulfillment of the employees job description or duties. 9. Responsibility for Online Activities.

Users are responsible for their online activities. Each employee must indemnify the Company from all claims of loss whether direct or indirect and from any consequential losses suffered by the Company due to breach of the Company Wireless Network Usage Policy. Company is not responsible for users who display store or otherwise transmit any personal information such as passwords banking information credit card numbers social security or tax ID numbers or make use of Internet passports or wallets. Company shall not be held liable for damages resulting from any loss of such information abuse by other parties or any consequential loss of personal property or injury resulting from the storage or loss of such information. The practices described in this Wireless Network Usage Policy are current as of current date. Company reserves the right to modify or amend this policy at any time. Appropriate notice will be given to all employees contractors vendors or other users of Company resources governed under this Agreement concerning such amendments. Effective Date. current date I hereby declare that have read and fully understand my duties and obligations set forth in the above Wireless Network Usage Policy for company name and will uphold these duties and obligations at all times.

EXECUTED as of the date first written above. contract first name contract last name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed

company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed Company Initials Employee Initials