If you just placed an order and did not get the download emails, submit this form to have the download emails resent. Read these instructions as to why you might not be getting the emails.
If you just placed an order and it is being held for manual review - the emails cannot be immediately sent. In this case follow the instructions you were given to contact us about verifying and expediting your order as it may be held by the credit card processor for verification.
I'm not getting your e-mails, where are they?
Add our domain "proposalkit.com" to your approved domain list.
If you are not getting our e-mails, contact your hosting company for assistance and check your filtered junk e-mail first. The most common reasons for not getting our emails is that they are junked by your personal SPAM filters, junked by your ISP before they get to your computer or you mistyped your email address in our order form.
Emails may also be delayed due to factors outside our control. For example, if an email is sent to your web server and it is not immediately available to accept the email it may take longer to arrive. Our mail server will continue to try to deliver the email a number of times. In most cases delayed email should arrive within an hour.
This form sends the download emails at the moment you click the submit button. Usually you should have the emails right away. If you are not getting any download emails they are either being blocked by your email server before they get to your inbox or they are in your junk mail. If you still can not receive any download emails contact us for assistance and also send us an alternate email address we can try to send them to.
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