Help Center Do you have questions about our web site, products or company?
Web Site Related Questions:
- Can I make money promoting Proposal Kit?Absolutely! We have a generous affiliate program you can sign up for immediately. Click the "Affiliates" link on our web site header to get started. As soon as you sign up you will receive your own personalized promotional material and you will get a commission on every product sale you send our way. You can put your promotions in your web site, blogs, opt-in mailings and even offline promotions such as sales seminars and printed publications. Join now to get started!
- How long has Proposal Kit been around?Proposal Kit was created in 1997. We have over a decade of experience creating winning business proposals and contracts. What started as a single small collection of material has grown into a line of hundreds of products used by businesses in all industries in over a hundred countries. Our mission has always been to provide high quality content at an affordable price to small businesses. We are also a long time member of the Better Business Bureau.
- I did not get my emails, where are they?If you just placed an order and did not get any emails from us, or if you ordered multiple products and you did not get multiple emails, the emails we sent were rejected as junk mail by your email provider or were put in your junk mail folder. White list our domain ProposalKit.com. Then check your junk folders. You can also resend them to yourself from our "Contact Us" page. If you still cannot find or receive them, send us an alternate email address to send the emails to.
- What if I need to reinstall a product in the future?After you download your products make a backup copy for safe keeping. You can and should make a backup copy of your downloaded installer files on a CD, DVD or other backup storage device. Access to our download area is temporary and your login userid and password will not work for future versions. We do not maintain copies of old versions of products and you will have to purchase an upgrade if you have lost an old version and need to download a new copy.
- My product was discontinued, what do I do?We have discontinued products on occasion when they have been replaced with other products or if it were a third party product we no longer resell. If you were informed of your product having been discontinued, contact us to see if we have a replacement product or migration path to another product. This will have to be done manually as the upgrade system is not designed to work with discontinued products.
- Where can I find more help information?Move your mouse over the "Contact Us" link on our web site header then click the "Help Center" link in the drop down list. All of the help and support information about our products and web site will be found in the links on the "Help Center" page.
- Can I talk to a real person?Absolutely! We are typically available during normal business hours Monday through Friday from 9 to 5, Pacific Standard Time (PST). Click the "Contact Us" link on the web site for our contact information. Depending on our staff's availability you will see options for live chat, phone, postal and email. All options are not available at all times of the day. Your best option for after hours and weekend support is the email contact form - when phone support is not available.
Our most commonly asked questions are answered here.
Click the links to the questions and listen to the answers.
Other General Questions:
- What's the difference between the Packs and Wizard?A "Proposal Pack" or "Contract Pack" – as well as the Professional proposal and contract bundle – are collections of editable documents and samples. These packs are the products you will use to write your own proposals and contracts. The Wizard software is a program that works with Microsoft Word that helps speed up and automates your use of the Proposal and Contract Packs. You first select the appropriate pack product then optionally add the Wizard software.
- What's the difference between a pack and a kit?Pack and kit are just two interchangeable words both meaning a package or collection of material. All of the products we call "Proposal Packs" are collections of proposal templates and sample proposals. All of the products we call "Contract Packs" are collections of legal documents. We also bundle up the most popular "Proposal Packs" and "Contract Packs" into a steeply discounted package we call "Proposal Kit Professional".
- What's the difference between templates and samples?Our templates are editable documents covering all the topics you need to discuss in your proposal. We have pre-written an extensive library of topics for you with text and instructions - for use in any word processor. Sample proposals are the final results of other people having used the templates to create their detailed proposals. We also give you this extensive library of sample proposals as guides to help you write your own proposals – all included in each "Proposal Pack".
- What's the difference between proposals and contracts?Typically your proposal is your initial offer and includes additional information to help persuade your reader to purchase your services or product or fund your project or business. Your contract is typically the legal document you sign with the reader once the initial proposal has been accepted. Depending on the situation your proposal and contract can be combined together or they may be separate. Our proposal and contract products cover all of these situations for you.
- Where can I compare products side by side?Scroll down to the bottom of any page of our web site and click the "Site Map" link. Then click the "Product comparison charts" link in the Information section. You can see matrices that show in fine detail the exact differences between all of our products.
- Why is there so much included?Most proposals average 5 to 15 pages long. Because we have tens of thousands of customers - just like you - around the world in all industries writing everything from service and product sales proposals to government grants it requires a lot of material to cover each of your individual needs. "Proposal Packs" are designed and priced with this in mind. We make the choice for you easier by including everything for everyone in a single, affordable "Proposal Pack".
- What are "Estimate Pack" and "Project Management Pack"?"Estimate Pack" is a large collection of estimate spreadsheets. "Project Management Pack" is a large collection of material for planning and managing projects. These collections of material are only included in the "Proposal Kit Professional" bundle. This estimate and project management material helps you estimate project costs, conduct interviews to define projects and helps keep your projects on track.
- How do the contract documents work together?"Contract Pack" is more than just a collection of individual documents. Many of the documents in your "Contract Pack" are designed to be used with the other documents. An example would be using pre-project documents to protect your proposal, then using the primary contract to sign the deal, then as the project changes or is completed, use the various change and sign off documents. If there are any problems along the way, there are documents to use for those situations as well.
- How do I get started after ordering?Our products help you get started as quickly and as efficiently as possible. The important part is paying attention to the help messages during the setup process as these are designed to guide you efficiently through the setup process (which normally only takes a few minutes). There is extensive audio help, video help, instruction manuals and quick start guides included. Your Wizard software also has a built-in training mode that guides you step by step.
- Can I use Proposal Kit on my iPad?Yes you can! The iPad (and other smart devices) have a number of apps available that makes contract and proposal writing with Proposal Kit products on your iPad easy. We have even written extensive articles on signing and managing your contracts and writing your proposals on the iPad. Click the "How to Write a Proposal – Tips, Tricks and Best Practices" link at the bottom of any web page to find the iPad how-to articles. Or click our Blogger link below.
If your questions were not answered here, ask us for personal assistance.
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How to Write a Proposal - Tips, Tricks and Best Practices
Affiliate Program | Site Map | Help Center
How to Write a Proposal - Tips, Tricks and Best Practices
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Create winning business proposals & contracts with minimal effort and cost. Proposal software, proposal templates, legal contracts and sample proposals.