This document is a bullet point list of tips to consider when designing the e-commerce portion of a project. Use these as suggestions only and determine if any are applicable to your own projects. Internet fraud is a major problem and you must design your e-commerce with fraudulent order attempts in mind to avoid loosing your merchant account.
The Project Management Pack suite of templates compliments the proposal and contract documents by giving you a collection of business documents to be used once you have a project to work on.
Alternate and related documents are also listed if there are other templates similar in nature, on a different scale or which can be used to provide additional information.
A wide variety of documents are included and are intended to be picked based on your needs. All projects are different and have different needs and goals. Pick the collection of documents from our collection and use them as needed for your project. Recommendations and samples provided are only intended as general guidelines.
Project documents may also be referred to as a template, document, outline, boilerplate, letter, sample, form or example.
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business, project, management, information, documents, templates, boilerplate, form, outline, text e-commerce Commerce Tips for Client Use designated account for Internet orders check with clients bank for restrictions. fraudulent orders come from free mail addresses You may want consider refusing credit card orders from customers using free mail manually verify orders. There higher risk for non tangibles software etc Subscription services are high risk Verify manually bill and ship are different Use traceable shipping method Use manual credit card processing with AVS verification for least risk. Inform customer who the charge their credit card will come from when they look their monthly statement the HTML and mailed receipts. International orders are high risk Request phone back card and manually verify Once the product out the country gone. Phone the customer back large orders especially 2nd day overnight shipping. Manually verify orders and consider getting signed slip even postal mail for large orders high dollar orders and orders that fall out side the normal pattern clients customers Most fraud will fit pattern that deviates from that the average legitimate customer. you take Internet checks consider using the iCheck service wary breaking policies for customers payment issues can fraudulent order shipping 3rd party address that doesn match the credit card billing address because gift sending product before payment clears because very urgent. The merchant most risk for Internet fraud and charge backs since there signature Try get backup information Only give free offers and bonuses upon receipt completed warranty card get customer receipt confirmation another way. Resolve problems when possible favor your customer reduces the chances negative word mouth advertising. Block line orders from high fraud domains for digitally delivered products and services For example not allow orders for download product sent hotmail com yahoo com addresses Keep block list high fraud domains. Block line orders from high fraud address blocks Most fraudulent orders come from foreign web servers Consider blocking all orders from known high fraud address blocks such those assigned Asian web servers Malaysia and Indonesia Nigeria etc The fraud may not originate from those servers they are frequently hijacked from other locations. Use credit card processor that allows verification the CVV2 credit card security code which printed the back most credit cards This will not always guarantee the order legitimate however will add extra layer protection. Beware using shopping cart systems which not have good security systems built For example one our partners setup Yahoo Shopping cart and immediately after going line and the store was announced their fraud rate for digitally delivered products was. Design your commerce system with fraud attempts mind You will hit with considerable amount fraudulent order attempts for certain types products especially digitally delivered products and services. Design your shopping cart track orders real time with multi page order form and gather Addresses Used conjunction with free mail and address blocking you can spot and stop many fraud attempts real time they are occurring analyzing the order information comes before the payment page submitted. you are performing services for clients who are paying credit card have them sign off the acceptance the project writing and include their partial credit card number the acceptance form This can prevent customer from trying chargeback services The credit card company will almost always side with the customer you not have signature.
E-Commerce and Fraud Protection Tips
