Skip to main content
Customer Complaint Policy Concepts
What's Included
$19 Template
$89 Pack
$199 Pro
This single static template
 
 
 
180 contract template library
 
 
 
Starter proposal template library
 
 
 
Novice quoting software
 
 
 
340 contract templates
 
 
 
700 proposal layouts
 
 
 
200 completed sample proposals
 
 
 
110 project templates
 
 
 
Expert quoting software
 
 
 
Document branding features
 
 
 

How to write your Customer Complaint Policy

We include this 1 page template with IT/Software/Hardware Contract Pack and the Proposal Kit Professional. You will get more content and software automation for data merging, managing client documents, and creating proposals with line item quoting with a Contract Pack or the Professional.

Supported Operating Systems LogosDOWNLOADABLE, ONE-TIME COST, NO SUBSCRIPTION FEES
The Customer Complaint Policy is a policy for use with your employees and contractors for how to deal with customer complaints. This policy is used to set your standards and rules for dealing with problem customers.
Document Length: 1 Page
Quote Logo What Our Clients Say

I love this product! I have been using this since 2008 and it has helped numerous times and saved me lots of money. I can customize them to make them my own."

Reyhan Ucisik
Aleph, Inc.

1. Get IT/Software/Hardware Contract Pack or the single template that includes this business contract document.

We include this Customer Complaint Policy in editable Word format that can be customized using your office software.

2. Download and install after ordering.

Once you have ordered and downloaded your template or pack, you will have all the content you need to get started.

3. Customize the contract template with your information.

You can customize the contract document as much as you need. If you get a Contract Pack or Professional Bundle, you can also use the included Wizard software to automate name/address data merging.

Customer Complaint Policy

How do you write a Customer Complaint Policy document?

We value our customers and respect their opinions.

In the event that a customer comes to you with a complaint, please do the following:

Listen and respond respectfully

If you are not working in Customer Service, please refer the customer to Customer Service. If the complaint is via phone, give the customer the appropriate Customer Service number, and then offer to forward the call. If you are working in Customer Service, listen and respond respectfully to the customer, whether via phone or in person, and thank the customer for reporting the issue. Log the complaint into our system via the established form.

Make sure you get all the details. Discuss the options you are authorized to offer for fixing the problem. If you cannot resolve the problem immediately, explain to the customer that you will resolve the issue as quickly as possible and get back to them. Then refer the complaint to the party who can resolve it.

Make sure that you or the party to whom you passed the complaint calls the customer in a timely manner (within 48 hours) to offer an apology or a voucher for a free product or service. Ask if the customer is satisfied and record the result in our tracking system.

The complete Customer Complaint Policy - with the actual formatting and layout - is available as a single template or as part of a library of related templates in a Contract Pack or the Professional Bundle.
Product name:
Customer Complaint Policy
Produced by:
Proposal Kit
Category:
Software › Computer Software › Business & Productivity Software
Price:
$19 USD
Code:
CT-184
 
 
Proposal Kit Reviews Logo4.7 stars, based on 838 reviews

Key Takeaways

  • The Customer Complaint Policy is available as a ready-to-edit template.
  • The Contract Packs and Professional Bundle include many related agreements and documents.
  • You can automate financials and data merging into contracts using a Contract Pack or Professional Bundle.
  • You can also create business proposals and integrate your contracts using the Professional Bundle.
  • There are no ongoing subscription fees. You get lifetime unlimited use.
Proposal Kit LogoPublished by Proposal Kit, Inc.

Disclaimers

Proposal Kit, Inc. makes no warranty and accepts no responsibility for the suitability of any materials to the licensee's business. Proposal Kit, Inc. assumes no responsibility or liability for errors or inaccuracies. Licensee accepts all responsibility for the results obtained. The information included is not legal advice. Names in use cases have been fictionalized. Your use of the Customer Complaint Policy template and any purchased packages constitutes acceptance and understanding of these disclaimers and terms and conditions.

© 1997 - 2024, Proposal Kit, Inc. All rights reserved. Privacy Policy.