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Product Login, Download and Install Troubleshooting

 

Proposal Pack Wizard Troubleshooting
Proposal Kit

Proposal Kit Questions The Wizard is running slow, the interface is sluggish

Proposal Kit Questions You can customize the Wizard configuration to speed it up.

Read the chapter in the Wizard manual titled "How do I Improve the Performance of the Wizard?". The Wizard installs with all of the default options which give you full access to over a thousand templates (proposal templates, contract templates, spreadsheets, sample proposals, etc.).

Because the Wizard has to load all of these lists into its screens and continually search through all of these lists as you are using it, it can be sluggish, especially on older and slower computers. Usually the bottleneck is the speed of your hard drive.

Instead of always using the default "General Business Proposal" project type, start using the "Custom 1" project type (which only starts off with a few templates in use vs. many hundreds of templates). Then configure the "Custom 1" type with just the subset of available templates that you want access to when creating your own proposals. Since most people write proposals that are 5 to 15 pages long on average, you do not always need 1650+ templates at your immediate access. Browse through the collection of 1650+ templates (following the directions in the manual chapter mentioned above) and add just the ones related to your business situation to the "Custom 1" list. Then set the "Custom 1" type as the default project type that all of your new projects will start off using by default (you can always switch back to the "General Business Proposal" type at the time you add a new project to get immediate access to all of the templates if you need so for a specific situation).

Now that you have a smaller set of templates and that small set is your default starting set, whenever you run the Wizard it will operate on this smaller list and will the interface will be much more responsive.

Proposal Kit

Proposal Kit Questions I can not enable macros and/or I get a security certificate warning in Word 2007 - 2013?

Proposal Kit Questions The current Wizard has an updated digital security certificate.

If you have altered the default setting of your security in an older version of Word (like Word 2003) and increased the security to "Very High" you can try decreasing it to the default setting.

Some situations may cause the certificate to not work properly such as using an old expired version of our Wizard, altering our Wizard document and invalidating the certificate, accidentally disabling our macros, accidentally telling Word not to trust us as the publisher, having expired security certificates on your computer, missing required security certificates, etc.:

A quick fix is to do the following in Word 2007 - 2013:

1) Click the Office Button (top left corner of your Word screen) (in Word 2007), in Word 2010/2013 click the File menu, then -> Word Options -> Trust Center -> Trust Center Settings -> Trusted Locations

2) Click "Add new location" then browse to where your Proposal Pack Wizard was installed. By default this will be C:\ProposalKit\ProposalPack

If you still have problems with the macros and/or certificate validation, such as the Options button in Word disappears without letting you click it, there is a known bug in Microsoft Word that causes the macro security option button to disappear before giving you the option to enable the macros. If this is occurring, DO NOT run the Proposal Pack Wizard by double clicking the green box icon on your desktop. Instead, locate the Wizard document on your hard drive and open it from there. The difference is that the green box icon is setup to auto-run the Wizard macro, which does not occur when you open the Wizard document directly from the install folder. The default install folder and Wizard file is:

c:\ProposalKit\ProposalPack\ProposalPackWizard_Win_V#_2003.doc (for Word 2003)

c:\ProposalKit\ProposalPack\ProposalPackWizard_Win_V#.docm (for Word 2007 - 2013)

Once opened directly from this file, you will be able to click the macro Options button and enable the macros. Once enabled, you will be able to run the Wizard from the desktop icon.

Click here for additional help information for setting up and running the Wizard.

Proposal Kit

Proposal Kit Questions I get macro errors trying to run the Wizard saying there is "bad content"

Proposal Kit QuestionsDid you do a custom installation of your Microsoft Office/Word? You may have left out the VBA.

If you did a custom installation of your Microsoft Office/Word software you MUST also install the Visual Basic for Applications (VBA) component. The VBA component is Word's macro processing system. If you do not install this component our Wizard will not run and you will see error messages about the macros or that there is bad content in the macros.

To resolve the problem run your Microsoft Office/Word installation program again and either do a complete install, or if you are doing a custom install again, make sure to find and install the VBA component.

Click here for additional help information for setting up and running the Wizard.

Proposal Kit

Proposal Kit QuestionsThe "Enable Content" or "Options" security button disappears before I can click it

Proposal Kit QuestionsYou did not follow the directions to enable the content the first time you opened the Wizard.

You did not enable the Wizard macro the first time you opened the Wizard document. Then, whenever you double click the desktop icon to run the Wizard, Word is not giving you the opportunity to click the button. This is because of a bug in Microsoft Word when a macro is run from a shortcut for a disabled macro.

You can either uninstall the Wizard and reinstall it. Then when the Wizard document opens the first time make sure to enable the macro properly. Or follow the instructions below to open the Wizard word document without invoking the macro automatically:

1) Run Microsoft Word.

2) Click the "File" option then click the "Open" option. Then browse to the folder where the Wizard was installed. This should be in your c:\ProposalKit\ProposalPack folder.

3) Open the Wizard document (there are different Wizard documents for each Word version). If you are running Word 2007 open the "ProposalPackWizard_Win_V#_2007" file. If you are running Word 2010 - 2013 open the "ProposalPackWizard_Win_V#" file.

4) Once opened you will see the Wizard document with the title "Proposal Pack Wizard" at the top. Follow the instructions on the Wizard document for enabling the macro. This is a one-time setup requirement before you can run the Wizard.

Click the "Add-Ins" tab in the Word toolbar. It is usually located around the top right hand part of the Word toolbar. Then click the "ProposalPack.Wizard.RunWizard" button.

Click here for additional help information for setting up and running the Wizard.

Proposal Kit

Proposal Kit Questions How do I run the Proposal Pack Wizard with Microsoft Office/Word 2007 - 2013?

Proposal Kit Questions The instructions for running the Wizard the first time are slightly different.

You can run the Wizard as follows:

1) Open the Wizard document in Word 2007 - 2013 by double clicking the green box icon on your desktop or by browsing to the file using your Word's Open command. Make sure to open the Wizard file with the .docm file extension (Macro Enabled Word Document).

2) At the message under the toolbar that says "Security Alert. Your security settings have disabled macros from running.". Click the "Enable Content" button or the "Options" button (depending on which message you see). Then click the one of the radio buttons "Enable this Content" or "Trust all documents from this publisher", then click the Okay button.

3) You will see the Wizard document open in the Word window. Now click the "Add-Ins" tab in your Word toolbar. Then click the "ProposalPack.Wizard.RunWizard" button.

An alternate way to run the Wizard is click your "Developer" tab in Word, then click the "Macros" button (the big green arrow), then click the "RunWizard" entry, then click the "Run" button.

4) At this point you will be prompted with a few questions. When you get to the question about searching your hard drive for installed Proposal Packs you may or may not encounter an error message. If you click Yes and you get an error message '5111', read the Q&A message below to resolve the problem.

Click here for additional help information for setting up and running the Wizard.

Proposal Kit

Proposal Kit Questions When I try to run the Wizard with the Desktop icon - only "My Computer" opens

Proposal Kit Questions"Virtualization Software", an unlicensed or student/starter version of Word causes this.

We have seen this problem with some users who have virtualization software installed on their computers for running multiple versions of Word or multiple operating systems (such as Mac and Windows) on the same computer. Your computer has been configured so that it is not correctly associating Microsoft Word with shortcut links that invoke macros in Word documents.

This can also happen if you are running an unregistered or unlicensed copy of Microsoft Word. If you are not running a properly licensed and registered version of Microsoft Word you will have to resolve that issue first before we can assist with the operation of the Wizard.

If you are running a "student" or "starter" version of Word/Office, note that these versions of Word are low-cost stripped down versions that do not support the running of macros. This means since the Wizard is a macro, it will not run. You will need to upgrade your Word/Office to a full retail version.

This may also happen if your Windows operating system has lost the application that used to be used to open .DOC or .DOCM file extensions. For example, if you had OpenOffice.org installed as your office software which was associated with opening .DOC and .DOCM files. Then you installed Microsoft Word but did not let Word change the file associations for .DOC and .DOCM files to Microsoft Word. Then finally, you uninstalled OpenOffice.org - thereby removing the application associated with .DOC and .DOCM files. Now your system is in a state where you do have a Word processor installed, but your Windows OS does not have associations between it and the .DOC and .DOCM file extensions. This can cause unexpected behavior such as My Computer opening by default when you try and click a shortcut to a .DOC or .DOCM file. The solution is to simply reset Microsoft Word to be the application associated with .DOC and .DOCM files. See your Windows OS help system for "file associations" on how to repair this.

This may also happen if you installed the Wizard BEFORE you installed your Word/Office software. In this case the Wizard desktop shortcut icon labeled "Run Proposal Pack Wizard" will not have been setup with the path to your Word processor correctly. You can fix this by making sure your Word/Office software is installed first, then uninstall the Wizard and run the installer again to setup the shortcut links correctly. You will know this is the problem if you check the "Properties" screen of the shortcut link and check the Target it is pointing to. If it does not include the path to the WinWord.exe program and the path to the Wizard word document the shortcut link was not configured.

You can still run the Wizard as follows:

1) Run Microsoft Word for Windows.

2) Click the "File" option then click the "Open" option. Then browse to the folder where the Wizard was installed. This should be in your c:\ProposalKit\ProposalPack folder. If you are using Parallels on the Mac and you can not locate the Wizard documents here make sure you are doing it from within the "My Computer" window. Some Parallels configurations on Mac can hide the Wizard files on the Mac side.

3) Open the Wizard document (there are different Wizard documents for each Word version). If you are running Word 2003 open the "ProposalPackWizard_Win_V#_2003" file. If you are running Word 2007 open the "ProposalPackWizard_Win_V#_2007" file. If you are running Word 2010 - 2013 open the "ProposalPackWizard_Win_V#" file.

4) Once opened you will see the Wizard document with the title "Proposal Pack Wizard" at the top. If you have not yet enabled the Wizard macro, follow the instructions on the Wizard document for enabling the macro. This is a one-time setup requirement before you can run the Wizard.

Click the "Add-Ins" tab in the Word toolbar. It is usually located around the top right hand part of the Word toolbar. Then click the "ProposalPack.Wizard.RunWizard" button.

If you are able to run the Wizard manually by directly opening the Wizard's word document and running the macro. Once you have resolved the problem (such as installing the correct version of Word, or repairing the .DOC and .DOCM file extension) you can use the Wizard to repair the desktop icon automatically instead of doing a full uninstall/reinstall of the Wizard. With the Wizard running and on the home page of the Wizard interface click Preferences -> Tools -> Repair Tools -> Repair Desktop Shortcut.

Proposal Kit

Proposal Kit QuestionsWizard is saying "(Not Responding)" when creating a proposal.

Proposal Kit Questions You need to wait until processing is complete:

Most of these issues have been resolved with the current version of the Proposal Pack Wizard. The latest Wizard includes progress bars that keep you informed of the progress of the proposal creation operation. Older versions of the Wizard would sometimes show a "(Not Responding)" message when the Wizard was still actually processing.

When you start to create a proposal the Wizard will hand off control to other instances of Word as it opens and closes multiple documents. The title of the Wizard's Word document will say "(Not Responding)" while it is waiting for the processing to complete. DO NOT CLOSE THE WIZARD otherwise you will terminate it before the documents are complete. If you have a slow computer and/or have selected a large collections of documents the process will take longer.

First try creating a new project and only select 1 or 2 templates then create the project and wait until you see the final "Process Complete" message. Then go back to your project and run it again and wait for the same message.

Proposal Kit

Proposal Kit Questions I am running the Wizard and am getting an error message:

"This command is not available" or "Command failed".

Proposal Kit Questions Your copy of Microsoft Word has features disabled or removed.

This can happen if you are running an unregistered or unlicensed copy of Microsoft Word. If you are not running a properly licensed and registered version of Microsoft Word you will have to resolve that issue first before we can assist with the operation of the Wizard.

If you are running a trial version of Microsoft Word you will have to purchase a license and get your key code from Microsoft before continuing.

When running an unregistered or unlicensed copy of Microsoft Word/Office, Word/Office may disable access to some components of Word/Office making them unavailable when Proposal Pack Wizard tries to access those components of Word/Office.

You may also be running a limited edition version of Word such as "Microsoft Works" or "Microsoft Starter" which does not have all of the features of the full retail version of Microsoft Word.

This can also occur randomly when Word is in an unexpected state, such as low memory conditions, or if you have interfered with the Wizard as it is processing a proposal. Such as clicking the Wizard windows as it is running causing the Wizard to loose focus on the document is processing. Trying to open another Word document while the Wizard is processing documents and so on. If the problem only occurs once and is not repeatable, it is probably not an issue.

Proposal Kit

Proposal Kit Questions I am running Microsoft Office/Word and am getting an error message:

"run-time error '5149'".

Proposal Kit Questions Some foreign language versions of Word are not properly converting floating point numbers.

In some cases users with foreign language versions of Windows installed that use the comma "," instead of the period "." for floating point numbers in the decimal place have gotten this error message when running the Wizard.

The latest Proposal Pack Wizard fixes this problem by detecting when Word is not correctly converting a page size (i.e. "8.5" inches to the point size 612), instead Word is dropping the decimal and converting the 8.5 inches to 85 inches.

Download and install the current version of the Wizard to resolve this issue.

Proposal Kit

Proposal Kit Questions I am running Microsoft Office/Word and am getting an error message:

"run-time error '5941 - The requested member of the collection does not exist'".

Proposal Kit Questions You turned on the graphic replacement feature which is not working in your version of Word.

If you have checked the box in the Proposal Styles edit screen labled "Replace Page Graphics (if default style graphics are to be changed)". Uncheck this box.

This feature is only meant for developers who have created a custom collection of up to hundreds of custom graphics to be inserted into all of the Proposal Pack template pages. This is an old feature of the Wizard which was more commonly used years ago when there were only a small collection of documents in the Proposal Packs. Now that there are over 1650 templates with custom graphics, this feature is rarely used or needed by developers.

There have also been changes to Microsoft Word's underlying Visual Basic for Applications system which has caused this feature to fail on some newer versions of Word.

Uncheck this box to make this error message go away. If you have created some custom graphics to replace the graphics in your Proposal Pack simply open the Proposal Pack templates in Word, delete our graphics manually and insert your custom ones and then save your documents. This way you only have to do the graphics replacement once instead of every time you create a proposal.

Proposal Kit

Proposal Kit Questions I am running Proposal Pack Wizard and am getting a Microsoft Visual Basic Run-time error:

'-2147467259 (80004005) Method 'PrivateProfileString' of object 'System' failed.

Proposal Kit Questions This is a permissions problem with your computers configuration OR a missing Wizard INI file.

Either your Windows registry settings have restricted access or the Wizard files installed on your hard drive have restricted access or the Wizard INI file that is trying to be accessed does not exist anymore.

If you changed the location of the Wizard database files or reconfigured the Wizard in some way that it can not locate one of its INI files this error may occur. In this case reset the Wizard paths or reinstall the Wizard to repair the settings and files.

If you are running Windows 8, 7 or Windows Vista use your desktop to find the C:\Program Files folder. Right click the "ProposalKit" folder and select "Properties". Click the "Security" tab. Click the "Edit" button to change permissions. Click your logged in user name then check the boxes to enable Full Control and Modify. Click the "Okay" button and wait for the settings to be applied to all of the files.

The Proposal Pack Wizard also stores information in a registry key HKEY_CURRENT_USER\Software\ProposalPackWizV##. This key is created by the installer program when you first install the Wizard on your computer. If you installed the Wizard as an administrator and then logged in later to use the Wizard as a user without permissions to access the registry. Or if you have somehow set the registry key to Special permissions, you must go back to the registry and assign "Administrator Full" permission.

To change the registry permissions search your Microsoft Help system for "permissions" and click the help topics on changing registry settings.

If you are running Windows 8, 7, Vista or XP here is how to do it:

1) run the "regedit" program from your Windows start -> run button or command prompt.
2) Highlight the key HKEY_CURRENT_USER\Software\ProposalPackWizV##
3) From the toolbar menu click Edit -> Permissions
4) Assign Full permissions.
Proposal Kit

Proposal Kit Questions I am running Proposal Pack Wizard and am getting a Microsoft Visual Basic Run-time error 53.

Proposal Kit Questions You are missing a required DLL which should be included in the error message.

If you tried to move your Proposal Kit install folder manually from one computer to another, or are trying to run the Proposal Pack Wizard remotely from a computer that it was not installed on it can not find a DLL that was copied to the Windows system folder during the original installation. Either run the Wizard from the original computer it was installed on, move the missing DLL from the old computer to the new one, or reinstall the Proposal Pack Wizard from the original installer program. Note that the Wizard installer program will setup a registry key, copy one or more DLLs to the Windows system folder and will register an Active X COM DLL. If you are trying to move your Proposal Pack Wizard software to a new computer all of these components must also be moved. It may be easier to reinstall it on the new computer.

Proposal Kit

Proposal Kit Questions I am running Proposal Pack Wizard and am getting a Microsoft Visual Basic Run-time error 429.

Proposal Kit Questions This is a problem with your Windows system.

You either have a system DLL that has been disabled by someone or another software program, or you are missing part of your Office components, or another software application you installed after Word/Office altered your Word/Office components. There are 3 ways to resolve this problem.

Another possible cause is if you are trying to move your Proposal Kit folders to a new computer. If this is the case there is an Active X DLL which must be registered. This is normally done automatically when you install the Proposal Pack Wizard. If you move your installation manually you must also move the Wizards registry key, any DLLs copied into your Windows system folder and you must manually register the Active X COM DLL. It may be easier to reinstall your Proposal Pack Wizard on the new computer instead of manually moving all of the components over.

1) To re-register and enable the disabled component click your Start menu then the Run button. At the open command type:

regsvr32 scrrun.dll

2) If that does not work (and you are using Proposal Pack Wizard V6) try the following:

regsvr32 c:\ProposalKit\ProposalPack\API\SF_MSApi4.dll

3) If that does not work refer to this page on Microsoft's web site:

http://support.microsoft.com/default.aspx?scid=kb;en-us;247979

4) If that does not work completely reinstall your Proposal Pack Wizard.

5) If that does not work completely reinstall your Word/Office programs and update them with the most current patches and updates.

Proposal Kit

Proposal Kit Questions I get an error message with an international (non-English) version of Word:

This may be a "Type Mismatch" or some other system error message.

Proposal Kit Questions Try using the English version of Word/Office first.

Microsoft sometimes changes the underlying programming, data types, currency formats, etc. for various international versions of Windows, Word and Office. Our Proposal Pack Wizard operates using the Word/Office system and is designed based on the English language version. There have been isolated cases of international versions displaying unexpected error messages.

The problem is most likely related to a configuration change Microsoft has made in the international version of Windows and/or the international version of Word/Office you are using.

First try using the English language version of Windows, Word and/or Office to determine if this makes the problem go away. If this does not resolve the problem or you are unable to test with the English language version of your Microsoft software contact us for assistance. We may be able to help you remotely diagnose the problem. Note that the Wizard is only officially supported in the English language (which means we only officially support the English language versions of Microsoft software). We will try to resolve any problems we hear about with non-English language versions however to do so we may require your assistance to help diagnose the problem as we do not typically have test environments for other languages available.

Proposal Kit

Proposal Kit QuestionsI run the installer program after downloading and get an error message installing.

Proposal Kit QuestionsThe file was not completely downloaded or something else is interferring with the installer.

First try to download it again and make sure your download progress bar shows the download was complete. There are no known problems with any files stored on our web server. All download problems are related to the end users computer, web browser or internet connection.

If you get an "Access Denied" or "Feature Transfer" error related to a .tmp file while the installer is running this means a 3rd-party program or process is running in the background and is opening the installer's temporary working files while the installer is running. This is typically due to virus scanning software or any other background software that is designed to operate on files newly added to your computer. A program called Stuffit can cause this due to a background process that Stuffit adds to your computer called "ArcNameService.exe". Whatever 3rd party program is running in the background needs to be disabled to allow the installer to run properly.

First try disabling any virus scanning software, if that does not work and you cannot determine what is interfering with the installer do the following:

1) Download the Process Monitor program from Microsoft and run it. Make sure the "Capture Events" in the File menu is turned on.

2) Run the Proposal Kit installer again and as soon as an "Access Denied" error occurs click the Process Monitor window and click the File -> Save button. This will save a log of all of the programs that were running on your computer and all files they were accessing. You should also abort the installer program at this point.

3) Use the Process Monitor's Find menu option to search for the name of the file that was in the "Access Denied" error message. You will first find it in the log being created and operated on by the installer program (this is okay). Then you should also find whatever other program was operating on that same file further in the log. This will tell you what program is interfering with the installer. At this point you can disable that program and run the installer again. You can also contact us or the InstallShield company and let them know what program was interfering with the installer.

If you get an error such as a "feature transfer error" running the Windows installers, this means you are logged-in as a user with restricted access rights and the installer is not being given access to areas of your Windows computer it needs (such as your registry). Login as an administrator with full access rights, then run the installer programs.

If you get an error such as as a "Catastrophic Failure" or a message that the file is not 64-bit compatible these are symptoms of a corrupted download file. A file is corrupted by being altered by something on your computer during the download process or by truncating the download file by not completely downloading it. In these cases delete the downloaded file and try again and make sure the file is completely downloaded.

Also, some ISPs and 3rd party download programs are known to corrupt downloaded files as they are being saved to your computer. This could be caused by a bug in software that is trying to speed up the normal download process. If you have problems downloading more than once try the following:

Proposal Kit

Proposal Kit Questions I downloaded the product installer file and the downloaded file is corrupted.

Proposal Kit QuestionsThere is a problem with your system or how you downloaded the file.

Everyone who download our products downloads the same files and we never have had a case where the files located on our server were "corrupted".

All cases of users downloading our files and getting corrupted copies are due to a problem on the users system. First check these possible causes:

First, just try to download the file again. If it is corrupted multiple times then you have something configured on your system that is causing the problem.

Second, try using a different web browser or a different computer. Most of the time using a different computer or web browser that isn't configured in the same way will work.

Proposal Kit

Proposal Kit Questions When I click the download link in my email and login it says page was not found.

Proposal Kit QuestionsIf you are using Google Chrome there is a bug in Google Chrome that is causing the problem.

If you just purchased a product and are trying to get to the download area and you are getting a page not found or Socket Error message after you enter the userid and password - and you are using Google Chrome there is an easy solution.

Simply click the refresh button on your Google Chrome toolbar and the download page will appear. This is due to a bug in the Google Chrome browser.

You can also use a different web browser such as Firebox, Internet Explorer, Safari or Opera for example. None of these other browser have any problems logging into password protected web sites.

If you are getting an "Unauthorized Access" error page with some audio help links. That is a different issue. Follow the help instructions on the page to determine if you have old outdated login information or if you are just not typing the userid and password correctly.

Proposal Kit

Proposal Kit Questions I have Microsoft Word but the Wizard (or other Proposal Pack documents) open in Notepad.

Or I got a message installing the Wizard that said I need to have Word installed and the Run Wizard desktop shortcut does not run the Wizard.

Proposal Kit Questions This means your computer does not have an association for Word documents setup.

You need to associate the .DOC file extension with the Word application. Normally this is setup by Word or Office when you install those applications. Consult your operating system help for how to set a file type association to an application then associate the DOC file extension with the Word application.

Try right clicking any file on your computer with a .DOC file extension (which is a Word document) and set the "Open With" program to be Microsoft Word, then reinstall the Wizard.

If you are using Word/Office 2007 to 2013 you should also have the .DOCM and .DOCX file extensions associated with the Word application.
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Proposal Kit Questions I get a compile or module error message running the Wizard.

When I run the Wizard I get a compile error message or a module not found error message.

Proposal Kit Questions This usually means your version of Word is too old, corrupted or has mismatched components.

This problem does not occur very often, and usually only occurs on old versions of Microsoft Word such as Word 2000.

Note that the Proposal Pack Wizard is only supported on Word 2003 and greater. If you are getting a compile error first check your version of Word. If you are using Word 2000, Microsoft Office/Word is missing a key function that our Wizard uses that was not introduced by Microsoft until Word 2003.

If you are getting a compile error running the latest version of Word 2010/2013 in 64-bit mode, make sure you have the current version of the Wizard. The most recent Wizard includes a patch for a compile error due to code changes Microsoft introduced in this platform.

The problem is caused by your Visual Basic for Applications (VBA) component being too old, corrupted or configured in a non-standard way. Since this usually occurs on very old installations of Word, most likely another application installed on your system altered one of the shared components of the VBA system which comes with Microsoft Office/Word. This causes functions in the Wizard to not be able to find the correct matches to the DLLs in the Microsoft Word/Office components.

The resolution is to either upgrade your Word to a more current version, or completely re-install your version of Word/Office from the original installation files or CD. You may be able to resolve it by doing a repair of your Word/Office and reinstalling only the VBA component. Consult your Word help system or contact Microsoft support for assistance. Contact us for assistance as we may be able to help you remotely debug and locate the problem.

Another possible cause is that a DLL is missing or is not registered. The Wizard uses 3rd party DLLs for some of its features. If those DLLs are missing this can cause a compile error when the Wizard is run. One cause of this is if you moved the Wizard from one computer to another and did not copy the rest of the required files. It is recommended you reinstall the Wizard using the original installer program instead of manually trying to move it between computers as you will loose required DLLs and registry settings that are setup by the installer program.

Proposal Kit

Proposal Kit Questions An interface screen in the Wizard does not fit on my monitor, it is cut off.

Proposal Kit Questions Your desktop monitor resolution is too small.

You are probably using an extremely small monitor resolution such as 800x600. First, make sure you are using the most recent Proposal Pack Wizard. Some Wizard interface screens were recently reorganized to work better on small monitor resolutions. There are still a few screens that will not fit on an 800x600 monitor, however those are screens only used for configuring preferences that are typically not used by most customers. The best results require at least a 800x768 monitor resolution.

If the height of your screen is the minimum size of 768 and some screens are still cut off then you have also set the font size on your computer settings to a higher size setting (such as 125% or 150%). If you have increased your text size beyond the default setting of 100% try setting your text size back to 100%.

You can change the font text size settings and desktop resolution settings by right clicking your mouse on your Windows desktop and selecting 'Screen resolution'.

If you are using a laptop with a wider screen that is separated from your keyboard you can also try using the 'Portrait' orientation and turning your screen sideways. This also makes it easier to do word processing in general as you will have a more complete view of your word documents on very small screen resolution settings.

Proposal Kit

Proposal Kit Questions Error popup with line number 13500 or 13520

Proposal Kit Questions Your version of Microsoft Office/Word needs to be updated.

This error message occurs in rare cases in some older installations of Microsoft Office due to a function that the Wizard calls within the Office system that does not exist on your installed version of Microsoft Office.

First, try downloading any Service Packs and updates available for your edition of Microsoft Office from the Microsoft web site and get your office software completely updated. This usually fixes the problem. Go to the Microsoft.com web site and search for "Service Packs" for your version of Word/Office.

If you are unable to update your edition of Microsoft Office you can disable the Wizard features that are being called when the error occurs manually as follows.

If you are in the Expert Edition of the Wizard an have enabled the Expert Mode. Just click the Preferences button and the Translations tab then uncheck the "Enable language translation features" box.

This has also occurred when installing Microsoft Word's Chinese conversion feature that apparently uses an older or alternate version of a VBA DLL that is missing a function that exists in all other versions of Word's VBA component.

If the error is occurring before you can disable the language translation features you can manually disable them as follows:

Open the c:\ProposalKit\ProposalPack\Database_v#\Translations.ini file and change the following lines:

[Languages]
Enabled=1

to

[Languages]
Enabled=0
Proposal Kit

Proposal Kit Questions Word shuts down completely while building a document

Proposal Kit Questions Your version of Microsoft Office/Word needs to be reinstalled, patched or updated.

This situation occurs in rare cases usually in older installations of Microsoft Office. This is usually due to an outdated version of Microsoft Word. Usually a version of Word that the Wizard normally works with, but your installation has either become corrupted or never had patches or service packs updated.

First, try downloading any Service Packs and updates available for your edition of Microsoft Office from the Microsoft web site and get your office software completely updated. This usually fixes the problem. Go to the Microsoft.com web site and search for "Service Packs" for your version of Word/Office.

You may also have to completely reinstall your version of Word/Office. If you still have your original Word/Office install CD or DVD, reinstall your Office software and then download and install any available Service Packs for it from the the Microsoft.com web site.

If you made any customizations to the installation of the Wizard or other Proposal Kit products (such as trying to install them on a flash drive or a network drive, etc.). Reinstall them using the default locations and see of that resolves the problem.

You have another computer you can try the Wizard on, install the Wizard on a 2nd computer and test it. If it works on a 2nd computer, the problem is related to a problem in the setup of your computer.

If none of these resolve the issue, you may have to upgrade your outdated version of Microsoft Office to a newer version, or run the Wizard on another computer.

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