Free Product Help & Support
Free ProposalKit.com product support by e-mail is available using the contact form
For pre-sales inquiries or problems occurring with our site or product, phone support is available during normal business hours.
Important: Most questions are already answered in the Documentation.PDF file included with your product, your product desktop organizer, your Wizard help screens or our online tutorial and troubleshooting pages.
If you experience an error code message using Proposal Pack Wizard - First look at this troubleshooting page.
If you do not have the time to read the documentation and resolve general how-to questions on your own or you want assistance using your word processor or office software by phone then use this form to order a Support Incident.
Paid Product Help & Support
Support Incident: 1 incident or issue (limit of 30 minutes consulting time).
Note: We do not charge support for any errors related to our products. If you are experiencing any errors using a Proposal Kit product contact us by phone or e-mail.
Support Incidents include but are not limited to:
- Creating custom text for a Proposal Pack graphic page header. You must select the $30 Support Incident for the first graphic header, then the additional $5 service for each additional graphic beyond the first one.
- Phone support for general assistance with your ProposalKit.com product that is already covered in the documentation.
- Phone or e-mail support with your computer, word processor,
web browser or office software.
- Consulting (over 30 minutes) by phone and/or e-mail will be charged
an extra $30 per half hour.
If support incident is a software problem with our product, service fee will be waived (or credited back to your credit card). Software problems or assistance with your operating system, desktop, web browser or other 3rd party application software such as your word processor or office software can not be waived.
If we are creating new text for a Proposal Pack graphic header, graphic design services are not included. For example, we will create a new graphic header which matches the stock Proposal Pack graphic design with the new text of your choice. We will not be altering the actual graphic logo design. For more extensive graphic design and business identity creation see the services page.
We do not offer proposal writing services or legal advice. You are responsible for your own word processing, writing and editing. We will only provide assistance in installing, configuring and using our proposal and contract template and Wizard software products.
