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The Customer Complaint Policy is a policy for use with your employees and contractors for how to deal with customer complaints. This policy is used to set your standards and rules for dealing with problem customers.
Document Length: 1 Page
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the days of handshakes are over, and you must protect yourself. I know this first hand for a fact. Sixteen (16) years in the business of dealing with legal matters tells me everyone doing any business should have this in their system just as they have spell check and a thesaurus."

Private Investigator, Author, Web Developer
John Krause
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Customer Complaint Policy
Disclaimers: Proposal Kit, Inc. makes no warranty and accepts no responsibility for suitability of any materials to licensees business. Proposal Kit, Inc. assumes no responsibility or liability for errors or inaccuracies. Licensee accepts all responsibility for results obtained. Information included is not legal advice. Use of any supplied materials constitutes acceptance and understanding of these disclaimers.

How to write my Customer Complaint Policy document

company name CUSTOMER COMPLAINT POLICY We value our customers and respect their opinions. In the event that customer comes to you with complaint please do the following. Listen and respond respectfully. If you are not working in Customer Service please refer the customer to Customer Service. If the complaint is via phone give the customer the appropriate Customer Service number and then offer to forward the call. If you are working in Customer Service listen and respond respectfully to the customer whether via phone or in person and thank the customer for reporting the issue. Log the complaint into our system via the established form. Make sure you get all the details. Discuss the options you are authorized to offer for fixing the problem. If you cannot resolve the problem immediately explain to the customer that you will resolve the issue as quickly as possible and get back to them. Then refer the complaint to the party who can resolve it.

Make sure that you or the party to whom you passed the complaint calls the customer in timely manner within hours to offer an apology or voucher for free product or service. Ask if the customer is satisfied and record the result in our tracking system.

How do you write a Adult Web Hosting Acceptable Use Policy document? (example of another included contract document)

ADULT WEB HOSTING ACCEPTABLE USE POLICY AUP THIS AGREEMENT is made this current day day of current month current year by and between company name hereafter referred to as Customer and company name hereafter referred to as Company The purpose of this policy is to set forth an Acceptable Use Policy AUP by which Customer will abide while using renting leasing or otherwise making use of Company goods and services in addition to setting forth the Company policy concerning Adult Content and Material. By using Companys Web Hosting and Email services Customer agrees to comply with the following policies and assume responsibility for the compliance of all Customers Users permitted by Customer to use Company products and services and all Adult Material stored therein. Definitions Adult Material or Adult Content shall mean all forms of communication including stories testimonials editorials or other narrative descriptions pictures photographs drawings illustrations cartoons anime or other images not listed video or audio recordings or any executable program or software. Underage Users shall mean all individuals who do not meet the minimum age requirement for viewing Adult Material in their locality or place of residence. Restricted Material shall mean any content in any form that is prohibited from being hosted displayed or otherwise made available on Companys servers and hosting accounts. Terms and Conditions As service the standard Acceptable Use Policy is provided below.

1. Right to Service. a Companys service will be provided on an as is as available basis. Further Company provides no warranty written expressed or implied for any Web Hosting and Email services provided including without limitation warranty of the merchantability and warranty of fitness for particular purpose. This expressly includes any reimbursement for losses of income due to disruption of service by Company or its providers beyond the fees paid to Company for services. b Customer and Customers Users will use the Web Hosting and Email services in manner consistent and compliant with any and all applicable laws of the State of state or province and the U. S. Federal Government. c Use of any information obtained by way of Company is at Users own risk and Company specifically denies any responsibility for the accuracy or quality of information obtained through its services. Company makes no warranty written expressed or implied of any guaranteed uptime or that the service will function at reliable level based on past performance. d Company is not responsible for any damages arising from Customers or Customers Users use of Companys Services or by any inability to use the Web Hosting and Email services for any reason. e Company shall make every reasonable effort to protect data stored on Customers Server s. Company is not responsible for Customers or Customers Users data files or directories residing on Companys equipment. Customer is solely responsible for maintaining data files and back ups. 2. Limit of Liability.

Company shall not be liable for any content posted opinions expressed or actions taken by any of the Users of Company services. Any conduct that violates the laws regulations or the accepted norms of the Internet community or the community standards in which the User lives whether expressly mentioned in this Agreement or not is strictly prohibited. Company reserves the exclusive right to prohibit any activities that it deems will adversely affect its commercial reputation or goodwill endanger its network impact its Customers or expose it to liability or tort. 3. Modification of Agreement. Company reserves the right to add modify or delete any provision of this Agreement at any time and without notice. Company reserves the exclusive right and will be the sole arbiter as to what constitutes violation of any of these provisions. 4. Misuse of System Resources. It is violation for anyone who including but not limited to employs posts programs or any abuses of the provided system control panels and services SSH FTP HTTP etc that consume excessive CPU time server memory or storage space; permits the use of mail services mail forwarding capabilities POP accounts or auto responders other than for his or her own account; or resells access to CGI scripts installed on Company servers. Company reserves the right to immediately and without notice to the User terminate any service or process that uses disproportionate amount of any system resources.

5. Potentially Tortuous or Illegal Conduct Restricted Material The following shall be construed as violations of this Agreement and may result in suspension or deletion of Customers Users account or in Termination of this Agreement. a Company products and services may only be used only for lawful purposes. Transmission distribution or storage of any material in violation of any applicable law or regulation is strictly prohibited. This includes without limitation material protected by copyright trademark trade secret or other intellectual property right used without proper authorization or material that is obscene defamatory constitutes an illegal threat or violates export control laws. Non acceptable content or links may include but are not limited to. Child Pornography Bestiality Sex with Animals Images or Media Depicting Rape or Other Crimes Credit Card Fraud Pirated Software Hackers Programs or Archives Warez Game Mods or Patches IRC Bots Chat Sites Servers Pornography and Adult Content TGP or any other file or media deemed by Company to be illegal or which Customer or Customers Users do not have the legal right to use post or otherwise store on Company servers. b No one shall post defamatory scandalous or private information about person without their consent or with intention to inflict emotional distress or post any information that violates any rightful trademarks copyrights or other intellectual property rights. User is responsible for the posts made by any third party allowed access to any system resource. This includes forums blogs upload areas or any system allowing content to be posted publicly on system resource. c Sending unsolicited email messages Spam from or through Companys servers including without limitation commercial advertising or informational announcements shall be prohibited. Company reserves the right to terminate this Agreement and any other accounts under Customers account if Company determines that unsolicited mass email has occurred or if Company receives complaints that unsolicited email messages have been sent from Customers account. d Posting to any Usenet or other newsgroup forum email mailing list or other similar group or list articles with the intent to engage in commercial advertising or informational announcements. e Engaging in any of the foregoing activities using the service of another provider but channeling such activities through Company provided server or using Company provided server as mail drop for responses. f Any unauthorized distribution or copying of copyrighted material violations of U. S. export restrictions harassment fraud dealing in contraband and other illegal activities or dealing in content and material that has been deemed illegal in the Users community state province or municipality. g Falsifying any User information provided to Company or to other Users of the service in connection with the use of Company service.

h Allowing Underage Users access to any Adult Material in any format whatsoever. i Allowing any users to access Restricted Material in any capacity or to hide such access behind members area or other such secured area. 6. System and Network Security. Violations of system or network security are strictly prohibited and may result in criminal or civil liability. Examples include but are not limited to. allowing unauthorized access use probe or scan of any Company system security authentication measures data or traffic; interference with service to any User host or network mail bombing flooding or attempts to overload system or broadcast attacks. Customer or Customers Users shall not engage in forging of any TCP IP packet header email headers or any other information provided or passed through Company Systems or Network at any time. 7. Domain Name Agreements Restrictions and Transfer Policies. Under ICANN policy Company is prohibited from allowing the transfer of domain name Registrars during the first sixty days after initial registration of the domain name. This applies to ALL domain names regardless of where they are purchased. Domain names cannot be transferred to or from Companys system within this period. Beginning on the sixty first 61st day after the initial registration the procedures for transferring domain names can be completed without restriction. The full ICANN policy concerning domain name registration can be found at ICANN. ORG.

8. Domain Name Transfer Notifications. Company does not guarantee that all domain name transfers or updates to DNS records MX records Aliasing Records URL forwarding domain name forwarding or other Registrar or DNS related service or product will succeed. 9. DNS Information. Company shall not be responsible for updating any of the DNS records or entries for transferred domain names. Customer shall have sole responsibility for ensuring that all relevant DNS entries for domain name are correct. Fees paid for transferred domain names are not refundable if the transfer fails for any reason. This may include but is not limited to. timeouts resulting from delay in owner or registry approval incorrect contact information in the WHOIS record or attempted transfers of domains that are not transferable for any other reason. 10. Consequences of Violation. If Company becomes aware of an alleged violation of any of the terms contained in this Agreement or any other policy that has been posted on its web site made available to Customer via email or posted in any other form Company shall initiate an investigation. During the investigation Company may restrict Customers or Customers Users access to Company products and services in order to prevent further possible unauthorized activity. Company may at its sole discretion restrict suspend or terminate Customers account without notice or refund or pursue civil remedies as it deems necessary. Company shall be able to access any restricted areas or disable any security preventing the Companys investigation s. Company shall notify the appropriate law enforcement department of any such violations. Company shall not be responsible for any payment refunds or compensation in any way for service disruptions or termination resulting from violations of this Agreement. Company reserves the right to provide any and all available information in order to comply with legal court order subpoena discovery request or any other authoritative request by governing body or agency. The undersigned represents and warrants that on the date first written above the undersigned is authorized to enter into this Agreement in its entirety and duly binds respective principals by the signature below. EXECUTED as of the date first written above.

company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed Customer Initials

Writing the Shipping Policy document (example of another included contract document)

This policy is intended to be used as starting services policy template for online use. Edit as needed for each specific web site and integrate the text into the web site HTML code and reformat as needed. company name SHIPPING POLICY Our shipping policies appear below. Most orders placed before P. M. EST will be processed and shipped on the same day. Orders placed after P. M. EST may be processed and shipped on the next business day. Confirmations of orders and shipping notices will be sent to the customer via the email address entered on the order form. Order confirmations will include copy of the order availability status and if already shipped tracking information and expected delivery date. Orders for products not immediately available will receive confirmation of order that includes notice of approximate availability. When the order is shipped customer will receive shipping notification. Large orders requiring oversize or multiple packages may result in additional shipping charges. Customer will be notified of these charges when order is confirmed and may cancel the order or approve the charges before shipping.

Customer will be billed at the time of shipping. All credit cards are verified before shipping. Orders will be shipped via USPS UPS or FedEx depending on the type of shipping selected by the customer. All orders require physical address; we cannot deliver to P. O. boxes or APO FPO addresses. All expected delivery dates are estimates. Actual delivery dates may vary due to weekends holidays or unexpected schedule disruptions. Customers may be charged sales tax as required by applicable laws in different jurisdictions. Sales tax charges will appear on the order confirmation and customer may cancel or approve the order before shipping. Regulations may prohibit us from shipping some items to specific locations. If an item is prohibited from shipping to the customers residence customer will be notified at the time of order and the order may be cancelled or modified at that time. All orders leave our warehouse in perfect condition. If an order is damaged in shipping customers should contact the shipping company to make claim. All shipping costs on returned items will be paid by the customer.

How to write my Age Verification Policy document (example of another included contract document)

company name AGE VERIFICATION POLICY Disclaimer. This is not legal advice. Consult your local attorney for applicable laws and legal age limits in your area. The legal age may vary from state to state and country to country. Make sure that you are in compliance with the legal age within your location and update your policy accordingly. Companies that engage in activities that apply to Title Section Record Keeping Requirements should consult the appropriate laws and ensure record keeping is in compliance. As an employee you may encounter situations where you are legally required to verify the age of customer or other party and to keep records of that verification. Software Departments For web designers and software engineers the following situations are examples of times when age of customers users must be verified. * When users attempt to access web sites containing material restricted by age * When users attempt to order products that are restricted by age such as liquor tobacco or other adult products Our company policy is that all age sensitive material must be protected by software features as required by legal standards. typical protection method is to provide form asking for the users birth date and to check the date entered against the minimum legal age. Web sites must also display all required legal notices advertising adult content.

Advertising Marketing Departments For those working in advertising or marketing areas the age of all models or actors used in company media must be verified by requesting and documenting two forms of legal identification such as drivers license birth certificate passport or other form of identification accepted in the state in which the individual resides. It is the employees responsibility to learn and obey all laws that apply to their work situations. If you are ever in doubt about your legal responsibilities or procedures to follow ask your manager or call Human Resources.

How to write my EU Safe Harbor Policy Template document (example of another included contract document)

Introduction to Safe Harbor The European Commissions Directive on Data Protection October prohibits the transfer of Personal Data to non European Union nations that do not meet the European adequacy standard for privacy protection. In order to bridge these different privacy approaches and provide streamlined means for U. S. organizations to comply with the Directive the U. S. Department of Commerce in consultation with the European Commission developed Safe Harbor framework. The Safe Harbor approved by the EU in July of is way for U. S. companies to avoid experiencing difficulties with their dealings with the EU or potentially facing prosecution by EU authorities under European privacy laws. company name Safe Harbor Privacy Policy company name hereinafter referred to as Company values individual privacy and respects the privacy of its customers clients employees vendors partners and others. company name endeavors to gather use and disclose Personal Data in manner consistent with the laws of the countries in which it does business and upholds the strictest ethical standards in its practice of business. This Safe Harbor Privacy Policy the Policy sets forth the privacy principles that company name follows with respect to private and Personal Data transferred from the European Union EU to the United States. Compliance with Safe Harbor The United States Department of Commerce and the European Commission have agreed on set of data protection principles and frequently asked questions the Safe Harbor Principles to enable U. S. companies to satisfy the adequacy standard requirement under EU law that protection be given to Personal Data transferred from the EU to the United States. Consistent with its commitment to protect personal privacy company name adheres to the following Safe Harbor Principles. SCOPE The scope of this Safe Harbor Privacy Policy applies to any Personal Data received by company name in the United States from the EU in any format including verbal written electronic or printed paper; or transferred from one format to another and stored by Company or Company Agent. DEFINITIONS

For purposes of this Safe Harbor Policy the following definitions shall apply. Company means company name its predecessors successors subsidiaries divisions and groups. Agent means any third party that collects or processes or otherwise uses Personal Data or Personal Sensitive Data solely on behalf or under the instruction of company name. Personal Data means any information or set of information that identifies or can reasonably be used to identify an individual. Personal Data does not include data that is encoded encrypted or made anonymous in part or in whole or publicly available information that has not been combined with non public Personal Data. Sensitive Personal Data means Personal Data that reveals race ethnic origin political opinions religious or philosophical beliefs or trade union membership or that concerns an individuals health or sex life. Information is treated as sensitive Personal Data when it is received from user or third party that treats and identifies it as sensitive.

The following privacy principles apply to the collection use and disclosure of Personal Data by company name activities. The Information Collected and How it is Used. Aggregate and Statistical Data company name collects certain aggregate data for general statistical information every time web site is visited. This information is collected through the server web logs and may consist of. Dates and times of visits to our web site ; the IP addresses of visitors to our web site ; the operating system and browser version of the computers of visitors to our web site s. This data is not used individually to identify users of our web site s. This data is used to analyze system performance usage peak usage and usage trends. Cookies company names web site employs the use of cookies. Cookies are small data files text that are transferred from standard web server to users browser. Cookies contain information that can be read by the Web server for record keeping purposes. Use of cookies is standard practice on the Internet and can improve the service web site provides. The information stored in cookies is not used to personally identify an individual and does not contain Personal or Sensitive Personal data. Cookies may be rejected if users browser is set to reject or deny cookies; if user has third party program installed that interferes or prevents cookies i. e. certain firewalls anti virus or anti spyware programs or notifies the user whenever cookie is sent to the users computer. Cookies sent by company namethat are rejected may limit access to company names web sites or the web site may no longer function as intended or be accessible to the user. Personal Data Submitted by Users All personally identifiable information received by company name is voluntarily submitted by users or submitted on the users behalf by our client company. This information is only used by the specific client web site for the intended purposes of that web site. Web sites are designed to fulfill specific business needs and all Personal Data that is voluntarily collected by company name is to provide services or is used to improve the service that the company name web site provide.

company name Safe Harbor Privacy Principals The privacy principles in this Policy are based on the Safe Harbor Principles. Notice. Where company name collects Personal Data directly from individuals in the EU it will inform them about the type of Personal Data collected the purposes for which it collects and uses the Personal Data and the types of non agent third parties to which company name discloses or may disclose that information and the choices and means if any company name offers individuals for limiting the use and disclosure of their Personal Data. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Data to company name or as soon as practicable thereafter and in any event before company name uses or discloses the information for purpose other than that for which it was originally collected. Where company name receives Personal Data from their subsidiaries affiliates or other entities in the EU they will use and disclose such information in accordance with the notices provided by such entities and the choices made by the individuals to whom such Personal Data relates. Choice.

company name will offer individuals the opportunity to choose opt out whether their Personal Data is to be disclosed to non agent third party or to be used for purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For sensitive Personal Data company name will give individuals the opportunity to affirmatively and explicitly consent opt in to the disclosure of the information to non agent third party or the use of the information for purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. company name will provide individuals with reasonable mechanisms to exercise their choices. Integrity of Data. company name will use Personal Data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. company name will take reasonable steps to ensure that Personal Data is relevant to its intended use accurate complete and current. Transfers to Agents. On occasion company name will provide information stored on our web sites to agents for the purpose of integrating with that agents product or service offerings. This integration is performed at the request of our client company to further their business needs and to provide services or is used to improve the service that company names web site provide. Data that is shared may include name email address employee ID and unique system identifier. Contractual agreements are made between the agent to whom the data is being transferred and our client for whom the data is being stored. company names agents are assumed to hold similar privacy standards as company name. When company name becomes aware that an agent is using or disclosing Personal Data or Personal Sensitive in manner that is improper or that is contrary to this Safe Harbor Policy company name will take all reasonable measures to stop or prevent the use or disclosure of such data. Access and Correction. Information that is stored about the users of our web site is accessible and editable directly from within our web site s. company name permits users to edit correct or delete any information that they feel is inaccurate or incomplete. Should an individual not be able to access or correct this information please contact the Safe Harbor Office listed at the bottom of this Safe Harbor Policy to obtain information about how to access and edit their Personal Data or Personal Sensitive data within the site. In the event that the individual still cannot access or correct their Personal Data they may contact company name through one of the communication methods described below.

Security of Information. company name is committed to your privacy and to ensure the security and safety of your information. company name will take all reasonable precautions to protect all Personal and Sensitive Personal data in its possession from unauthorized access loss or misuse. This includes but is not limited to the use of 128 bit encryption technology regularly scheduled backups of data secured storage of all Sensitive Personal information and access limitations and restrictions to the servers and computers that contain such data. Enforcement of Policy. company name will conduct periodic audits of its relevant privacy practices to verify its compliance and adherence to this Safe Harbor Policy. Any employee or agent that company name determines is in violation of this policy will be subject to disciplinary action including but not limited to. fines sanctions criminal prosecution revocation of contract and or termination of employment. Resolution of Disputes.

Any questions or concerns regarding the use or disclosure of Personal Data should be directed to company names Safe Harbor Officer at the address given below. company name will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the principles contained in this Policy. For complaints that cannot be resolved between company name and the complainant company name has agreed to participate in the dispute resolution procedures of the panel established by the European Data Protection Authorities to resolve disputes pursuant to the Safe Harbor Principles. Limitations on Application. Adherence by company name to these Safe Harbor Principles may be limited to the extent required to respond to legal or ethical obligation; and to the extent expressly permitted by an applicable law rule or regulation. Web sites created by company name may contain links to other Web sites. Please be aware that company name is not responsible for the privacy practices of these web sites. company name does not endorse them or make any representations about them or any information services products or materials found on them. Users are strongly encouraged to read the privacy policies of any third party sites accessed through links. Contact Information Questions comments or concerns regarding the Safe Harbor Policy may be directed to mail address or to the following Safe Harbor Officer or Company representative by mail. company name address address city state or province zip or postal code Changes to this Safe Harbor Agreement

The practices described in this Safe Harbor Policy are current as of current date. company name reserves the right to modify or amend this Policy at any time consistent with the requirements of the Safe Harbor Principles. Appropriate public notice will be given concerning such amendments. This Policy may be changed periodically in accordance with the requirements of the Safe Harbor Principles. Changes to the Safe Harbor policy will be posted on our web site or users of our web site may be notified via email. Effective Date. current date

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