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Use the Chargeback Reversal Agreement if you have a customer who charged back a product or service inappropriately. You may need written permission from them to get the chargeback reversed. Use this in cases where the chargeback was by mistake for example. The intent is to get their statement in writing to take back to the credit card processor in case the customer is not being cooperative. It is always best to have written authorization up front on charges to avoid having to go back to the customer if problems occur as the credit card companies almost always side with the card holder, even if it is a fraudulent chargeback.
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Alternate documents are those which may be used instead of this document depending on your situation. Alternate documents may be better suited for different size projects, more specialized projects, variations on rights, etc.

Alternate Documents:
Chargeback Reversal Agreement (Standard)
Disclaimers: Proposal Kit, Inc. makes no warranty and accepts no responsibility for suitability of any materials to licensees business. Proposal Kit, Inc. assumes no responsibility or liability for errors or inaccuracies. Licensee accepts all responsibility for results obtained. Information included is not legal advice. Use of any supplied materials constitutes acceptance and understanding of these disclaimers.

How do you write a Chargeback Reversal Agreement (Standard) document?

CREDIT CARD CHARGEBACK REVERSAL AUTHORIZATION Case Number. Transaction Date. Amount. Visa MasterCard Discover American Express Other.

This transaction chargeback was reported in error. the Cardholder agree to the reversal of the chargeback. also understand that with sufficient tracking information the merchant company name can provide rebuttal to the credit card issuer without signature from the customer and request further investigation. Cardholder. Signature. Date. Phone.

Email. Print and Fax this form to. company name Attention. Sales Dept Fax fax number Print and mail this form to. company name address address city state or province zip or postal code

Important. Email Adobe PDF Email Faxes or other Electronic delivery of this form will NOT be accepted.

Writing the Chargeback Reversal Agreement (Stronger) document (alternate or related contract document)

CREDIT CARD CHARGEBACK REVERSAL AUTHORIZATION Case Number. Transaction Date. Amount. Visa MasterCard Discover American Express Other. Note. The merchant company name has obtained sufficient tracking information for this transaction and will provide rebuttal to the credit card issuer. The merchant reserves the right to request further investigation or refer the chargeback to the proper authority should signature from the customer not be acquired.

Statement. This transaction chargeback was reported in error. the Cardholder agree to the reversal of the chargeback. Cardholder. Signature. Date. Phone.

Email. Print and Fax this form to. company name Attention. Sales Dept Fax fax number Print and mail this form to. company name address address

city state or province zip or postal code Important. Email Adobe PDF Email Faxes or other Electronic delivery of this form will NOT be accepted.

Writing the ACH Transaction Authorization Form document (example of another included contract document)

ACH TRANSACTION AUTHORIZATION company name first name last name. Work Order #. WorkOrder I hereby authorize company name to initiate ACH transactions to my. * CHECKING ACCOUNT

* SAVINGS ACCOUNT * OTHER . account at the Depository named below. This authority is to remain in full force and effect until such time company name receives written notification of its termination plus days. The purpose of the ACH Transaction shall be for. And shall occur on Weekly Bi weekly Monthly Bi Monthly

Yearly basis. ACH debits and credit amounts shall occur on fixed variable basis subject to the Terms and Conditions of the insert relevant information about what governs the amounts and conditions relevant to this ACH request Bank Name Branch Transit ABA Routing Number Bank Account Number first name last name Signature Date

Title Upon completion you may fax or email. company name Attention. first name last name Fax #. fax number Email. e mail address current date

How do you write a Equity Investment Contract document? (example of another included contract document)

EQUITY INVESTMENT AGREEMENT THIS AGREEMENT is made this current day day of current month current year by and between company name Company and company name Customer Agreements In consideration of the mutual covenants set forth in this Agreement Customer and Company hereby agree to an exchange of equity in the Enter which party is trading equity Customer or Company for Insert the service product or other description of what is being traded under the following terms and conditions. 1. General Terms.

Company shall during the Term as defined below accept from Customer as substitution for compensation equity in the form of Insert relevant information about the types of shares or transfer of such here Examples include. # XXX Shares of Series Preferred Stock at YYY price per share and in accordance with the Company Common Stock Agreement attached hereafter etc For all of Companys services under this Agreement Customer shall compensate Company in cash equity pursuant to the terms of Exhibit attached hereto. Exhibit should include whether the compensation is 100% in equity or combination of the two. An example of such would be as follows. For all of Companys services under this Agreement Customer shall compensate Company at 80 hour of which 60 shall be made in the form of cash and 20 shall be made in equity in the form of stock. Insert relevant information about the types of shares or transfer of such here.

Example. Shares of Series Preferred Stock subject to adjustment for dilution in accordance with the Company Common Stock Agreement. 2. Term of Service. Term of this Agreement shall commence on start date and shall continue in full force and effect until terminated by either party upon at least ninety days prior written notice. Absent termination notice no event except breach may terminate this Agreement prior to end date. 3. Exempt Expenses Fees or Licenses Company will be reimbursed in cash for any expenses incurred in connection with the Services or work performed subject to Customers prior approval of such expenses.

General Provisions. 4. Entire Agreement. This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings written or oral between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both of the parties hereto. 4 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of state or province. Exclusive jurisdiction and venue shall be in the county County state or province Superior Court. 4 Binding Effect. This Agreement shall be binding upon and inure to the benefit of Customer and Company and their respective successors and assigns provided that Company may not assign any of these obligations under this Agreement without Customers prior written consent.

4 Waiver. The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect limit or waive such partys right thereafter to enforce and compel strict compliance with every term and condition of this Agreement. 4 Good Faith. Each party represents and warrants to the other that such party has acted in good faith and agrees to continue to so act in the negotiation execution delivery performance and any termination of this Agreement. 4 No Right to Assign.

Company has no right to assign sell modify or otherwise alter this Agreement except upon the express written advance approval of Customer which consent can be withheld for any reason. Customer may freely assign Customers rights and obligations under this agreement. 4 Payments. In the event Customer fails to make any of the payments set forth on Exhibit within the time prescribed in Exhibit Company has the right to withhold Services remove work product from Company owned resources or seek legal remedy until payment in full is received plus accrued late charges of 2% per month. 4 Mutual Nondisclosure of Compensation. Both parties agree not to disclose to any third party the compensation terms contained within this Agreement. Neither party shall be held responsible for information that has been made available to the public as requirement of the Company Common Stock Agreement. 4 Attorneys Fees.

In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement the prevailing party shall be entitled to recover its actual attorneys fees and costs including expert witness fees. The parties represent and warrant that on the date first written above they are authorized to enter into this Agreement in its entirety and duly bind their respective principals by their signatures below. EXECUTED as of the date first written above. company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed company name

By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed Customer Initials Company Initials

Writing the Client Debt Compromise Contract document (example of another included contract document)

AGREEMENT TO COMPROMISE DEBT Terms and Conditions FOR VALUE RECEIVED company name the Undersigned and company name hereafter referred to as Company hereby enter into an agreement this current day day of current month current year to compromise and reduce any indebtedness due to Company by the undersigned on the following terms and conditions. 1. The Undersigned and Company acknowledge that the present debt due between each party is Insert Dollar Amount Owed US Equivalent. 2. The parties agree that Company shall accept the sum of Insert Dollar Amount to be Accepted US Equivalent as full and total payment on said debt and in complete discharge of all monies presently due. 3. By depositing or cashing the enclosed payment Company agrees to the above terms and any and all debt between Company and the Undersigned or agent thereof is considered PAID IN FULL. If Company or any agent thereof does not agree with ALL of the above terms then the payment is to be disposed of and is to be considered null and void.

Each party represents and warrants that on the date first written above they are authorized to enter into this Agreement in entirety and duly bind their respective principals by their signature below. EXECUTED as of the date first written above. company name address address city state or province zip or postal code phone number By signator authorized signature or signer. Job title of signator authorized signature or signer.

Date when the contact was signed company name address address city state or province zip or postal code phone number By signator authorized signature or signer.

Job title of signator authorized signature or signer. Date when the contact was signed

How do you write a Debt Transfer Agreement document? (example of another included contract document)

TRANSFER OF DEBT AGREEMENT THIS AGREEMENT is made this current day day of current month current year by and between company name hereafter referred to as Debtee and company name hereafter referred to as Debtor The purpose of this Agreement hereafter referred to as the Agreement is to act as transfer of debt for Insert General Description of the Debt as detailed in Exhibit attached and hereafter referred to as the Debt from company name to company name effective as of the date of this Agreement. Therefore the parties agree to the following regarding the transfer and repayment of the debt. 1 Debtee unconditionally and irrevocably agrees to assume and pay the Debt on behalf of the Debtor and according to the terms and conditions as detailed in Exhibit A.

If third party Creditor holds the debt then the repayment terms should be outlined in Exhibit along with formal acknowledgment by the Creditor that they will accept the assumption of Debt between Debtor and Debtee. Otherwise it is assumed that this is formalization of debt between two parties only. 2 All property materials Intellectual Property IP proprietary rights trademarks patent rights or any other collateral the collateral secured by the Debt shall be transferred to company name in exchange for company name taking responsibility for the repayment of the Debt listed in Exhibit A. 3 Debtor shall execute all documents contracts and agreement related to the transfer of Debt and or the collateral to company name. 4 The right of Debtor to make use of copy duplicate or distribute in any format the Collateral or related IP whether in part or in whole is strictly forbidden. 5 Debtor warrants that the Debt is accurate and current and all documentation provided to company name is in its original or recorded format and has not been materially altered or modified in any form.

6 Debtor acknowledges that nothing in this Agreement shall constitute release of any obligations of the Debtor to the original Creditor for repayment of the Debt breach of contract or other obligations or any related charge not detailed in the Exhibit A. 7 The undersigned warrant that they have the full power to enter into this Agreement and to make the grants contained herein. 8 If any provision of this Agreement is held to be unenforceable the enforceability of the remaining provisions shall in no way be affected or impaired thereby. 9 This Agreement and any disputes arising hereunder shall be governed by the laws of state or province state without regard to conflicts of laws or principles. 10 Any failure by any party to exercise or delay in exercising right or power conferred upon it in this Agreement shall not operate as waiver of any such right or power. 11 This Agreement shall be binding upon and inure to the benefit of the parties their successors and assigns. Debtee. company name Name. Signature.

Date. Debtor. company name Name. Signature. Organization. Date.

Debtor Initials Debtee Initials

How to write my Authorization to Charge Credit Card document (example of another included contract document)

Credit Card Authorization Form company name authorizes company name to charge the following credit card for the specified amount. Credit Card Details Enter your credit card details exactly as shown on your credit card and billing statement. Name. Company. Billing Address. Phone.

Credit Card Type Visa MC AMEX Discover Diners Club. Credit Card Number. Credit Card Expiration Date. Credit Card CVV2 Security Code. printed on front or back of card Total Amount. Authorization Signature.

Current Date. current date Fax Mailing Instructions Print and Fax this form to. company name Attention. Accounting Dept Fax fax number Or print and mail this form to. company name address

address city state or province zip or postal code Important. Email Adobe PDF Email Faxes or other Electronic delivery of this form will NOT be accepted.

How do you write a Software and Services Quit Claim document? (example of another included contract document)

company name Software and Services Quit Claim company name address address city state or province zip or postal code Phone. phone number Date. current date Reference #. WorkOrder

Client. company name city state or province zip or postal code Phone. phone number For. Insert project description here For valuable consideration given company name hereby releases all interest in source code it has in its possession relating to the software and services rendered for or on behalf of client and agrees to settle all outstanding financial obligations for includes month of web hosting. The original amount of invoice is . Both parties agree that.

company name owes no further monies licenses royalties or other payments to company name. company name owes no further obligation for support or development to company name. company name will provide copy of all source code that it has in its possession to company name upon execution of this agreement. company name will destroy any client data it has in its possession upon execution of this agreement. ACCEPTANCE OF AGREEMENT.

I the undersigned client understand that by signing this agreement release company name from any and all liability tort or claim concerning this project. company name may now charge for outstanding monies owed for completion of the project. Clients signature. Date. Company signature.

Date.

How do you write a Disaster Recovery Plan document? (example of another included contract document)

Disaster Recovery Plan DRP THE DRP PROJECT DOCUMENT TITLE Author Title company name current date Document Version Control Information V 1. 0 1. Introduction

1 Purpose of this document Objectives Insert the purpose of this document its objectives and its intended audience. Example. The purpose of this document is to formally recognize and codify the policies and procedures company name wishes to enact in order to both safeguard the Companys Business and ensure its continuity in the event of disaster or other event. The goals and objectives listed in this plan are meant to allow the Company to minimize any interruption to its businesses and individual recovery plans may be enacted to safeguard and restore specific Company resources assets or business process. In order to continue its business operations The Company provides its Employees Staff and Vendors this Disaster Recovery Plan DRP as an overview of the required steps and policies to be enacted following an emergency. 1 Scope of Document Insert description of the scope of this Disaster Recovery Plan and whether this covers the entire company; specific business unit or department; or shall be governed or supersedes other policy documents that may already be in place. 1. 21 Scope Constraints

Insert constraints such as schedules costs interactions overview or any other information relevant to the testing of the development requirements. 1 Goals of this Plan Insert an overview or brief description of the product software or other desired end result that is being tested under this Disaster Recovery Plan. 1 Business Context Insert an overview of the business or organizations impacted by this Disaster Recovery Plan. Include the business or organizations critical components and reliance on specific vendors services or other assets. Note. This section will be primarily used to set priorities and identify and classify risk to the Company as it pertains to recovery from Disaster Event. While it is generally understood that every possible manner in which Company or its continuity could be impacted by an event would not be outlined here this section is intended to quickly communicate in plain language how what and who is important to the business in the event of disaster. Following disaster and the enactment of this plan it is important that personnel involved in the coordination and recovery from disaster event understand the impact to the Companys operations and the dependent business processes so they may better identify further business interruption that may occur from enactment of the plan. e. g. additional or cascading business failures due to missing resources or recovery efforts.

1 Goals Defined The Overall Goals of the DRP are to provide easy and accessible methods for company name to recover from any of the following events or occurrences. * Loss of hardware and critical equipment * Loss of critical infrastructure or personnel * Loss or critical vendors dependent services or other up stream service providers. * Loss of installed software and applications see Company Software Disaster Recovery Plan

* Containment of secondary damage resultant from or the proximate cause of disaster or other event. * Identification and containment of security risks and potential secondary damage resultant from the loss of critical resource following disaster or other event. * Loss of software installation disks packages or other media including software proof of license or ownership * Loss of any other asset resource vendor direct service provider data information or any other asset deemed resource critical to the continuity of the Companys business. 1 References and Reference Material Insert list of all reference documents and other materials related to the Software Disaster Recovery Plan. References will often include but are not limited to. * Company Business Continuation Plan BCP * Company Software Disaster Recovery Plan SDRP * Company Recovery Point Objectives RPO

* Company Recovery Time Objectives RTO 1 Documentation Items Insert references to documentation or contact lists which may include but are not limited to. * Company Critical Services List * Company Critical Vendors List * Company Critical Location List

* Company Department Head and Manager List * Company Disaster Response Team List 2. Plan Components 2 Software Inventory Catalog and Control A centralized Software Database and Control System SDCS for inventory is maintained for all software licensed by the Company. A complete copy of all SDCS data is maintained off company property and updated on regular basis. The SDCS shall be the first resource the Company utilizes in the event of critical Software failure or interruption. 2 Hardware Inventory Catalog and Control A centralized Critical Infrastructure and Control System CICS for all assets deemed necessary and critical to the continuity of the Company and its business is maintained for all assets owned by the Company. A complete copy of all CICS data is maintained off company property and updated on regular basis. The CICS shall be the first resource the Company utilizes in the event of critical hardware or infrastructure failure or interruption. Information contained in the CICS shall contain but is not limited to. * Descriptions of Company infrastructure and dependent equipment vendors and services.

* Inventory and locations of all company assets deemed critical and the locations of all spare back up or reserve equipment. * Lists of all Company personnel who have access or the ability to interact request or otherwise direct vendors to act on Companys behalf. e. g. Account Owners or Administrators * Directing Staff to any additional manuals and documentation. Insert additional descriptions of the tasks to be performed. 2 Inventory Audits

Company shall conduct periodic audits of all resources to ensure compliance and integrity of our inventory data. Regular checks of employee hardware software and license counts may be conducted on random basis. The Company will also conduct complete audit annually and compare it to the CICS. Insert additional descriptions of the tasks to be performed. 2 Off site Storage Off site storage of all information contained in the CICS shall be facilitated by the Company. This includes whenever possible copies of all purchase information service agreements warranties installation media documentation licenses serials and other relevant information. Regardless of whether multiple copies of the same asset or resource are being utilized it shall be necessary to store copies of each relevant warranty service agreement End user License Agreement EULA or any other information that may be specific to an individual or serialized asset. Data will be updated on regular basis and more than one member of the Incident Response Team shall have access to this storage at all times. Insert additional descriptions of the tasks to be performed. 2 Proof of Ownership All original supporting Proof of Ownership documents shall be retained off site while the Company shall retain copies of Proof of Ownership onsite for auditing purposes. Insert additional descriptions of the tasks to be performed. 2 Documentation

Whenever possible photocopies or reproductions of all documentation should be made for employee use while the originals are stored off site. Insert additional descriptions of the tasks to be performed. 2 Plan Objectives This Disaster Recovery Plan may be superseded by actions taken by individual Company Disaster Recovery Plans such as those governing Software Employees and Personnel utilizing alternate locations or other specific plans that are part of the Companys Business Continuity Plan BCP. The following shall be considered to be objectives of the Disaster Recovery Plan. * Safeguard the lives and personal safety of all Company employees and other staff members. * Gain assistance direction and support from civil services such as fire police and emergency management. * Secure information and establish channels of communications concerning natural disaster event from fire police and emergency management in order to tie into Company Command and Communication Centers. * Company Recovery Point Objectives RPO The Company Recovery Point Objective RPO shall be considered point in time in which operations must be restored in order to be acceptable to Company within the context of the following.

1. The difference in time between back up resource or asset and the disruptive event that could occur. 2. The Companys tolerance for loss of data and continued operations. 3. The Companys tolerance for risk and exposure to risk during disaster event 4. The Companys exposure to cost and financial loss due to restoration of data and or time spent recovering or re entering data. * Company Recovery Time Objective RTO The Company Recovery Time Objective RTO shall be the acceptable boundary of time in which recovery efforts must be accomplished in order to meet the expectations the Company has determined critical to meet when disaster event or business interruption occurs. * An individual RTO may be established for each process covered under this recovery plan as established during the Company Business Impact Analysis BIA for each department. An RTO may also encompass series of processes as well. All RTOs are to be determined by Senior Management and or the Executive Team.

3 Implementation of the Plan Insert the overall objectives for implementation of the plan. Your Disaster Recovery Plan may contain several different approaches for certain events large or small. 3 Definition of Disaster Event A disaster event shall be defined as an event or occurrence which results in the sudden or unexpected loss of key resources functions software licenses components dependencies or any other failure of an asset deemed critical to the Companys continued business. An event may include but is not limited to.

* Fire or Smoke Damage * Floods or Water Damage * Power and Utility Failures * Natural Disasters * Terrorist Attacks * Theft or Criminal Activity * Computer Viruses or Security Breaches

* Hardware and Equipment Failures * Human Error or Omissions * Legal Issues * Riots Strikes and Civil Disturbances * Planned Maintenance and Testing * Unplanned Maintenance and Testing

3 Notification of an Event In the event of an occurrence of any event or disaster regardless if it is known to impact single user department or the entire company the following people must be immediately notified. Insert notification information here including back up secondary notification information. specific person will be noted as Disaster Recovery Coordinator which you will want specify who in your organization must take on that role. Be sure to specify all back up and secondary notifications that must take place as well as who the role of Disaster Recovery Coordinator falls to in the event that the primary point of contact cannot be reached. 3 Event Recovery Strategy Business interruption events or disaster have different levels of severity or degrees of impact to the Company. The strategies procedures and objectives of this Business Continuity Plan outline plan of action that deals with the worst case scenario that the Company could face should such an event occur. Insert summary for the specific strategy the Company wishes to employ for managing disaster events. The Company recovery strategy is high level overview of the recovery process that the Company will enact if disaster event or interruption occurs. This strategy shall include but is not limited to. * Current Company Command and Communication Centers

* Alternate Company Command and Communication Centers * Use of alternate business operations methods or other alternative business processes. * Use of alternate data processing or processing centers. * Use of alternate data and voice communications. * Descriptions for when to move critical data to off site storage facilities and vendors and what control document or plan is to be enacted following such decision.

* Descriptions of the Companys alternate locations; the functions of these locations and how they fit into the continuity of particular business process; the control documents or plans that govern these locations and their capabilities and all other relevant information to the strategy concerning the utilization of alternate locations for assets equipment and personnel. * Use of additional or temporary work personnel or contractors. * Use of telecommuting and remote work locations. 3 Event Classification and Response Response to disaster event requires classification of the event in order to access its impact to the business and the safety of the Company personnel. The Company uses the following definitions as guideline for classifying events. Business Interruptions. Business Interruptions shall be defined as disruptions to the normal operations and activity of the Company that may evolve from either single event or events that worsen to the point where the disruption becomes critical to the continued operation of the Company or dependent process. Problems may be the results from either tangible telephone power failures or interruptions sabotage negligence or utility failure or intangible pandemic or viral outbreak Company dependent labor disruptions inclement weather events. Business interruptions should be thought of events that may necessitate the enactment of the BCP but may contain more temporary measures and or restrictions in order to contain cost or contain the further disruption to the Company by not enacting recovery efforts aimed at disasters or more long term recovery efforts. Disaster Events. Disaster events are those events listed in Sec. which are deemed to potentially cause long term disruption or interruption.

Proper classification of events will help direct the response and or recovery for each situation. 3 Event Escalation Event escalation shall be the point at which business interruption shall be reclassified as disaster event. The following are the various thresholds that the Company has defined for event escalation. Insert the threshold that must be met and the individual steps to follow for escalating unresolved business interruptions and problems to disaster status. The following contact tree shall be used in order to notify senior management and individuals with recovery responsibilities at the point in which each individual threshold has been met. Insert Disaster Recovery Contact Tree 3 Event Recovery Time Lines Within the first hours hours after notification of an event the Disaster Recovery Coordinator will take the following steps.

1. The Disaster Recovery Coordinator will assess all damage to Company and its operations including determination of all affected locations and resources. Special consideration should be made for all dependant systems and software which are not yet impacted by an event but share dependency with an impacted software or resource. 2. The Disaster Recovery Coordinator will recover and consult all relevant Company Recovery Time Objective RTO and Company Recovery Point Objectives RPO. 3. The Disaster Recovery Coordinator will notify senior management and or the proper Executives. 4. The Disaster Recovery Coordinator will notify all support staff responsible for implementing this plan recovery services including all vendors who have responsibility for implementing the Company Business Continuity Plan BCP. 5. The Disaster Recovery Coordinator will make decisions regarding containing the damage from the disaster event and decide whether recovery is to be enacted or whether back up resources must be employed. Within the first hours hours after notification of an event the Disaster Recovery Coordinator will take the following steps.

1. If the disaster event impacts Company customers and upon successful contact with Senior Management or Executives the Disaster Recovery Coordinator shall contact all Customer Support Managers to provide them with information concerning service restrictions limitations or other downtime that may occur. 2. The Disaster Recovery Coordinator shall notify all disaster recovery vendors services or off site storage providers as deemed necessary. 3. The Disaster Recovery Coordinator will schedule all support staff or employees with disaster recovery duties and task them with recovery efforts. 4. The Disaster Recovery Coordinator will schedule obtaining all relevant back up data software manuals and other required resources. 5. The Disaster Recovery Coordinator will contact all Managers Supervisors or Department Heads impacted by the Disaster Event Within the first hours hours after notification of an event the Disaster Recovery Coordinator will take the following steps. 1. The Disaster Recovery Coordinator will provide Senior Management and or the proper Executives with an updated assessment recovery progress report and an estimate timeline for the recovery schedule.

2. In the case of critical software and systems not immediately recoverable the Disaster Recovery Coordinator shall have discretion to enact emergency funding up to Insert Amount of Disaster Recovery Funding to cover the procurement and acquisition of resources. 3. Review all hardware and software support contracts and contact all vendors to alert them for emergency assistance enactment of support contracts and service level agreements SLAs temporary license keys or to enact provisions of support agreements that may exist between the vendor and Company. 4. Acquisition of back up resources if deemed necessary shall be proceeding at this time. 5. Activation of alternate resources sites locations or other critical resource shall be proceeding at this time. 6. All recovery and event logs shall have been secured. 7. An alternate base of operations shall have been secured if deemed necessary.

8. Company wide communication is to be enacted subject to Senior Management and or Executive approval. 9. Customer communication is to be enacted subject to Senior Management and or Executive approval. Within the first hours hours after notification of an event the Disaster Recovery Coordinator will take the following steps. 1. The Disaster Recovery Coordinator will provide senior management and or the proper Executives with an updated assessment recovery progress report and an estimate timeline for the recovery schedule. 2. Begin installation and testing all hardware and critical components. 3. Begin installation and testing all software and critical applications. 4. Begin restoration or reloading of all critical or dependant data. 5. Enact monitoring of all restored software and operation of software to verify data integrity and operational continuity. 6. Coordinate with Customer Support Managers and Department Heads to confirm successful resumption of schedules and functionality of restore software and systems.

Within days days after successful restoration from an event the Disaster Recovery Coordinator will take the following steps. 1. The Disaster Recovery Coordinator will provide Senior Management and or the proper Executives with an updated assessment and recovery progress report noting any outstanding reduction in functionality loss of data or an extended estimate timeline for the recovery or such items subject to each relevant RPO. The Disaster Recovery Coordinator will also coordinate the evaluation and certification that each objective in the Companys RPO for impacted business process has been met. 2. Store all recovery logs. 3. Provide to Senior Management and or the proper Executives Disaster Recovery Report DRR 4. Upon successful restoration of all critical software and systems Disaster Recovery Coordinator shall complete new re assessment of all systems and software associated with or relating to the recovery. 5. Disaster Recovery Coordinator shall complete an assessment of all vendor performance. 6. Disaster Recovery Coordinator shall complete an assessment of all support staff performance related to the recovery and enactment of the Software Disaster Recovery Plan. 7. If recovery efforts included use off offsite or alternate locations resources or vendors Disaster Recovery Coordinator will work with Senior Management and or Executives to outline plan for restoration and normalization of usage of such assets and resources including addition back up e. g. Allowing for back ups for the back ups in essence resources to be deployed.

3 Disaster Recovery Plan Testing Insert the objectives and requirements for testing that the plan operates correctly within the parameters set forth by the Company and the provisions of it BCP. 3 Plan Objectives vs. Mandates The objectives set forth in RPO and RTO objectives should be considered the overall goals of the Company in disaster event. They are not exact mandates. Individual departmental policies and procedures contingency plans and other disaster recovery plans may outline additional instructions to be followed. 3 Plan Performance Testing

Insert the objectives and requirements for testing that the plan operates correctly in regards to normal operation response and execution times scalability portability and all other performance requirements within the business environment. 3. 10 Plan Regression Testing Insert the objectives and requirements for testing that any changes applied to the plan do not affect functions previously tested. 3. 11 Plan Acceptance Testing Insert the objectives and requirements for testing that the plan meets all criteria and deliverables as set forth in the Companys Business Continuity Plan BCP. The Acceptance Testing is important to ensure that all requirements are met and that all components modules hardware requirements and recovery and restore operations function that viable plan exists to demonstrate such functionality for customer. 4. Plan Testing Process and Methods

Insert the specific testing process and methods to be used in performing each testing activity. In this section you will describe and define each type of test that the Disaster Recovery Plan contains. You may attach additional exhibits to this section if your testing plan requires them. 5. Test Deliverables Insert the specific deliverables and documents that are to be delivered from the testing process. Test deliverables may include incremental data or data derived from incomplete tests. Typical test deliverables include but are not limited to. * Individual RTO RPO Test Summary Reports * Group Department RTO RPO Summary Reports * Individual and Combined Test Logs * Test Metrics and Benchmark Reports * Test Incident Reports 6. Testing Task and Requirements List

A description of tasks and the skills required for plan performing testing as part of the deliverables. Examples. 6 Task Name Insert description here. 6 Responsibility for Task Insert description here.

6 Resources Required for Task Insert description here. 6 Schedule or Timeline for Task Insert description here. 7. Testing Hardware and Environmental Requirements List A description of the hardware and environmental requirements for performing testing as part of the deliverables. Examples.

7 Hardware Requirement Name Insert description here. 7 Software Requirement Name Insert description here. 7 Security Resources Requirement Name Insert description here. 7 Specific Tools Requirement Name

Insert description here. 7 Specific Documentation Requirement Name Insert description here. 7 Specific Risks and Assumptions Insert description here. Focus on restraints such as resource availability time constraints staff and developer availability and all other external factors that can influence testing.

7. 61 Risk and Assumption Contingency Plan Insert description of the contingency plan for each item listed above. 8. Change Request and Management A description of the Disaster Recovery Plan change request and change management procedure. Describe the process that must be followed for submission review and authorization for all requests for change to the Disaster Recovery Plan or any change to any part of the deliverables. 9. Approval for Disaster Recovery Plan

A description of the personnel authorized to approve the Disaster Recovery Plan. Their Name Title and signature must accompany this document. approved approver Title Date when the contact was signed approved approver Title Date when the contact was signed

approved approver Title Date when the contact was signed approved approver Title Date when the contact was signed 10. Appendices A description of all other supporting information required for the understanding and execution of the Disaster Recovery Plan and requirements. All Disaster Recovery Plan documents require the following two appendices.

10 Definitions Acronyms Abbreviations A description of the definition of important terms abbreviations and acronyms. This may also include Glossary of terms. 10 References A listing of all citations to all documents and meetings referenced or used in the preparation of this Disaster Recovery Plan and testing requirements document.

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The editable Chargeback Reversal Agreement (Standard) template - complete with the actual formatting and layout is available in the retail Contract Packs.
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