How to write my Software Problem Report document
SOFTWARE PROBLEM REPORT
If you think you have encountered a problem in our product: 1) confirm that you have the latest version of the product you are reporting on; and 2) complete the following form:
Reported By signator, authorized signature or signer.
Software Version Environment Operating System Y/N: Windows Release.
Y/N: Macintosh Release
Y/N: Linux Release
Problem Description Please describe the problem in as much detail as possible. Make note of any behaviors you observe, whether you can reproduce the problem, and any observations of system behavior, slowdown or other events taking place prior to the instance of the problem encountered. Describe any specific actions you were performing prior to the problem.
Frequency Y/N: Problem occurs each time. Y/N: Problem occurs occasionally performing a specific action.
Y/N: Problem occurs randomly
Reproduction Y/N: Problem can be reproduced. Y/N: Problem cannot be reproduced. Describe any specific steps or actions to take to reproduce the problem.
Severity Y/N: Does not affect usability. Y/N: Minor, requires some extra work to get around. Y/N: Major, requires significant extra work to get around. Y/N: Critical, software is unusable in current state.
Developer Assigned To