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The Software Problem Report is another variation of a problem report form for clients, testers and/or users to report problems.
Document Length: 2 Pages
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Software Problem Report
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Writing the Software Problem Report document

SOFTWARE PROBLEM REPORT If you think you have encountered problem in our product. confirm that you have the latest version of the product you are reporting on; and complete the following form. Reported By signator authorized signature or signer. Date. Phone. Email. Software Version Environment Operating System Y N. Windows Release Y N. Macintosh Release Y N. Linux Release Other. Problem Description Please describe the problem in as much detail as possible. Make note of any behaviors you observe whether you can reproduce the problem and any observations of system behavior slowdown or other events taking place prior to the instance of the problem encountered.

Describe any specific actions you were performing prior to the problem. Frequency Y N. Problem occurs each time Y N. Problem occurs occasionally performing specific action Describe action. Y N. Problem occurs randomly Reproduction Y N. Problem can be reproduced Y N. Problem cannot be reproduced Describe any specific steps or actions to take to reproduce the problem.

Severity Y N. Does not affect usability Y N. Minor requires some extra work to get around Y N. Major requires significant extra work to get around Y N. Critical software is unusable in current state Additional Comments Developer Assigned To

Developer Notes Resolution

How to write my Bug Report Template document (alternate or related contract document)

company name Project Problem Report address address city state or province zip or postal code Phone phone number DATE. current date Client. company name

city state or province zip or postal code Phone phone number For. General Description of Project Initial and Date Description of Problem Problem Reported. Insert description of problem component affected error messages how to reproduce the problem etc. Contact email phone for reporter of problem. Insert contact information here Verified by Developer Problem Fixed Fix Tested

Fix Accepted by Client ACCEPTANCE OF PROBLEM REPORT. Clients signature Developers signature

Writing the Security Breach Report Form document (example of another included contract document)

company name CONFIDENTIAL Incident Report. Security Date Reported. current date Employee. contract first name contract last name Department. department Supervisor. supervisor manager Date Time of Injury. Insert Incident Date and Time Point of Contact POC Information Name. Phone. Job title of signator authorized signature or signer. Email. Instructions. Point of Contact must complete the following form and file it with the Security Department as well as the Human Resources Department.

The following is high level description of the incident for summary purposes only. Distribution of this report is limited to the following departments on NEED TO KNOW basis only. If you have any questions related to this summary please contact Contact at Contact Method for more information. Description of Incident Intrusion Describe the injury as well as the events or what happened to cause this incident. Attach additional pages if necessary. Witnesses Did anyone witness the incident or evidence of the incident after it occurred. Yes No. Name of Witnesses. Type of Intrusion Please check all that apply. Intrusion Data Breach. Theft. Malware Trojan Virus. Compromised System Physical Intrusion. Other.

Intrusion Location and Information. Name Address Phone if applicable Notes. Effect of Intrusion Please check all that apply. Loss of Data Unauthorized Access of Data. Theft. Degradation of Service Interruption of Service. Physical Damage to System Unauthorized Escalation of Privileges Physical Intrusion. Other. Additional Information.

Notes. Systems Affected Insert the systems this intrusion affected. Notes. Intrusion Discovery Describe how where and by whom this intrusion was first detected.

Notes. Communication Notification Describe the notifications and communication that were carried out at every step. Also describe any initial notification follow up resolutions and communication that still need to be made at this stage. Notes. Evidence and Documentation Describe the evidence and documentation logging files etc. that have been gathered at each step and indicate by whom they were gathered. Attach additional sheets if necessary. Notes. Incident Response

Describe the work flow of the incident response including personnel involved at each stage and all actions taken. Attach additional sheets if necessary. Notes. Corrective Action Taken and Incident Resolution Describe the corrective actions taken including names of parties responsible for those actions to address each system impacted by the intrusion. Attach additional sheets if necessary. Notes. Conclusion and Findings Insert conclusions reached at this stage. Attach additional sheets if necessary. Conclusions may include.

The root or proximate cause of this incident. Precautions that could have prevented this. The direct and indirect impact on the Company and its systems customers users employees etc. The estimated cost to investigate respond to and correct the intrusion. The steps that have been taken to prevent the incident from happening again and to limit further interruption. The additional actions research or communication that need to happen. Notes.

Point of Contact Signature. Date. Supervisor Signature. Date. For Office Use Only Received By signator authorized signature or signer. Human Resources Manager Date Security Department Manager Date cc. Insert Executive Here if Applicable address address city state or province zip or postal code Phone phone number

How to write my Affiliate / VAR Termination Agreement document (example of another included contract document)

NOTICE OF AFFILIATE VAR AGREEMENT TERMINATION current date company name address address city state or province zip or postal code Phone. phone number Fax. fax number

Re. Affiliate or VAR Agreement Dear salutation last name The purpose of this letter is to give you formal notice in accordance with the termination notice requirements in our agreement of our intent to terminate our affiliate agreement with you. Termination shall be effective effective date and all remaining monies owed under our agreement shall be paid by Insert final payment terms here We appreciate our past business dealings with you and wish you well in the future. Should you have any questions concerning this termination please contact Insert contact information Sincerely first name last name job title

How do you write a Second Notice of Overdue Account document? (example of another included contract document)

SECOND NOTIFICATION OF OVERDUE ACCOUNT current date company name address address

city state or province zip or postal code Phone. phone number Fax. fax number Re. Invoice Days Past Due Dear salutation last name As professional courtesy to you this notification is to inform you that your account with us appears to be days past due for the month of month and in the amount of amount cost value.

Please submit your payment to us as soon as possible in order to clear your past due balance with our company. Failure to do so will result in Final Notification of Overdue Account letter from our company stating that you have days to make payment and bring your account up to balance. If your account with us remains in delinquent status for more than days from the initial due date of the invoice signed work order or other billing document related to this balance your account will be immediately suspended and may affect the services or delivery of the product or products ordered from our company. If you have already taken care of the delinquent balance you may disregard this notice and accept our thanks for your timely response to this matter. If you have any questions please contact us at phone number. Thank you in advance for your immediate attention to this matter. Sincerely first name last name

job title

How do you write a Service Termination and Settlement (Server Migration) document? (example of another included contract document)

SERVICE TERMINATION AND QUITCLAIM AGREEMENT SERVER MIGRATION REQUIRED This Service Termination and Settlement Agreement hereafter referred to as the Agreement is made this current date by and between company name hereafter referred to as Customer and company name hereafter referred to as Company The undersigned to this agreement shall be referred to jointly as the Parties. WHEREAS Customer and Company have had an ongoing relationship where Company provided services to Customer; and WHEREAS Company holds intellectual property it rightly owns and has outstanding balances with Customer and WHEREAS the Parties wish to compromise and settle fully and finally all claims controversies or causes of action that they may have arising out of their relationship or any work performed by Company or arising from the cessation of Company providing services hereafter referred to as the Settlement NOW THEREFORE in reliance on the representations contained herein and in consideration of the mutual promises covenants and obligations contained herein and for other good and valuable consideration the receipt and sufficiency of which are hereby acknowledged the Parties agree as follows. 1. Settlement. a Company grants worldwide unrestricted license to use modify disassemble or sell the web site development project services etc. it developed for Customer including any of Companys custom programming source code or other files Company has an interest in that currently reside on web site server location etc. excepting those files that may be subject to another partys license or intellectual property rights.

b Customer may continue to host its files on Company servers subject to our standard web hosting terms and conditions until they migrate off Company servers which will be no later than days from the signing of the Agreement. Customer will notify Company when migration is complete. Upon such notification web host services and access to Company servers shall end. c Company shall grant access to Companys server to an agent Customer designates to facilitate transfer of their web site to new location for period not exceeding days. d Company shall waive the Insert outstanding balance outstanding balance owed to Company and provide copies of or access to files currently in Companys possession. There will be no payment required for these files. Files shall be provided as is. e Customer shall pay Company Insert what is owed payable by ACH Check Credit Card which represents the outstanding balance for services or licenses and represents final settlement of all balances owned between company name and company name. f Upon execution of this Agreement Company will grant access to Customers agent to facilitate the transfer of all files data and source code to another location.

2. Release. Each party hereto agrees that this agreement is result of compromise and shall not be construed as an admission by it of. liability to any person or entity or breach of any agreement or violation of any law or regulation. Customer warrants that the agent designated by Customer is fully responsible for the migration and transfer of Customers files which includes but is not limited to Customers web site shopping cart other systems and related files. Company disclaims any and all responsibility for the migration and transfer of Customers files as defined above which is to be fully completed by Customers agent. Company hereby releases Customer from any and all claims demands tort damages or liability of any nature whatsoever prior to the date of this Agreement known or unknown which it may have. Consistent with the terms of this paragraph Company further agrees to refrain from bringing prosecuting or arbitrating any claim or lawsuit demand or cause of action either at law or in equity against Customer as the result of any act error or omission by Customer occurring up to and including the date of execution of this Agreement. Customer acting for itself and on behalf of its agents owners shareholders attorneys attorneys in fact assigns successors and heirs hereby unconditionally and irrevocably releases acquits forever discharges and covenants not to sue or be party to lawsuit against Company its owners predecessors successors subsidiaries affiliates assigns agents and any of their present or former directors officers employees or shareholders from any and all claims demands torts damages or liability of any nature whatsoever prior to the date of this Agreement known or unknown which Customer has or may have including but not limited to claims arising for breach of contract claims for equity awards claims for damages or any other federal state local or foreign laws statutes ordinances or regulations as well as rights under any common law causes of action. Consistent with the terms of this paragraph Customer further agrees to refrain from bringing prosecuting or arbitrating any claim or lawsuit demand or cause of action either at law or in equity against Company as the result of any act error or omission by Company occurring from the beginning of time up to and including the date of execution of this Agreement. 3. Non disparagement and Cooperation. Company agrees that it will not make any disparaging remarks statements or criticism including written or oral concerning or taking actions which are adverse to the interests of Customer its owners predecessors successors parents assigns or their current and former representatives agents officers employees directors board members and employees; nor will Company take any action that would cause Customer humiliation or embarrassment or otherwise cause or contribute to Customer being held in disrepute by the public or Customers clients customers users employees shareholders agents or vendors. Customer agrees that it will not make any disparaging remarks statements or criticism including written or oral or take actions which are adverse to the interests of Company its owners predecessors successors parents assigns or their current and former representatives agents officers employees directors board members and employees; nor will Customer take any action that would cause Company humiliation or embarrassment or otherwise cause or contribute to Company being held in disrepute by the public or Companys clients customers users employees shareholders agents or vendors.

For the first days following the date of this Agreement Company agrees to respond to reasonable inquiries and information requests by phone or email Insert Limitations Here when requested by Customer or Customers agent about matters or subjects Company was responsible for or worked on prior to the agreement. Nothing in this Agreement shall require Company to migrate move setup re program modify or assist Customer in the direct facilitation of moving Customers files off Company servers. Company shall not be entitled to further compensation for any services Company performs pursuant to this cooperation clause; however to the extent that Customer requests Companys cooperation Customer shall reimburse Company for reasonable expenses subject to Customers pre approval of those expenses. 4. General Provisions. 4 Entire Agreement. This Agreement contains the entire Agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings written or oral between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both of the parties hereto. 4 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of state or province. Exclusive jurisdiction and venue shall be in the county County state or province Superior Court. 4 Binding Effect. This Agreement shall be binding upon and inure to the benefit of Customer and Company and their respective successors and assigns provided that Company may not assign any of his obligations under this Agreement without Customers prior written consent. 4 Waiver.

The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect limit or waive such partys right thereafter to enforce and compel strict compliance with every term and condition of this Agreement. 4 Good Faith. Each party represents and warrants to the other that such party has acted in good faith and agrees to continue to so act in the negotiation execution delivery performance and any termination of this Agreement. 4 Attorneys Fees. In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement the prevailing party shall be entitled to recover its actual attorneys fees and costs including expert witness fees. Each party represents and warrants that on the date first written above they are authorized to enter into this Agreement in its entirety and duly bind their respective principals by their signature below.

EXECUTED as of the date first written above. company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed company name By signator authorized signature or signer. Job title of signator authorized signature or signer.

Date when the contact was signed Customer Initials Company Initials

How to write my Final Notice of Overdue Account document (example of another included contract document)

FINAL NOTIFICATION OF OVERDUE ACCOUNT current date company name address address

city state or province zip or postal code Phone. phone number Fax. fax number Re. Final Notification of Overdue Account Dear salutation last name As per our previous notification see attached this notification is to inform you that your account with us is now days past due for the month of month and in the amount of amount cost value. You have days from the receipt of this letter to make payment and bring your account up to balance.

If your account with us remains in delinquent status for more than days from the initial due date of the invoice signed work order or other billing document related to this balance your account will be immediately suspended and may affect the services or delivery of the product or products ordered from our company. If you have already taken care of the delinquent balance you may disregard this notice and accept our thanks for your timely response to this matter. If you have any questions please contact us at phone number. Thank you in advance for your immediate attention to this matter. Sincerely first name last name job title enclosure

How do you write a Notice of Overdue Account document? (example of another included contract document)

NOTIFICATION OF OVERDUE ACCOUNT current date company name address address

city state or province zip or postal code Phone. phone number Fax. fax number Re. Invoice Days Past Due Dear salutation last name As professional courtesy to you this notification is to inform you that your account with us appears to be days past due for the month of month and in the amount of amount cost value. Please submit your payment to us as soon as possible in order to clear your past due balance with our company. Failure to do so will result in Final Notification of Overdue Account letter from our company stating that you have days to make payment and bring your account up to balance. If your account with us remains in delinquent status for more than days from the initial due date of the invoice signed work order or other billing document related to this balance your account will be immediately suspended and may affect the services or delivery of the product or products ordered from our company. If you have already taken care of the delinquent balance you may disregard this notice and accept our thanks for your timely response to this matter.

If you have any questions please contact us at phone number. Thank you in advance for your immediate attention to this matter. Sincerely first name last name job title

A Document from Contract Pack

The editable Software Problem Report template - complete with the actual formatting and layout is available in the retail Contract Packs.
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