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The purpose of this report is to provide the analysis and assessment of Decker, Hubbard and Brown's Records Management Program for the creation of content and documenting the processes of the business activities. Documenting and conducting analysis of the Records Management Program will provide Decker, Hubbard and Brown with the assessment of the current state of the organization's Information Management Policies and should be taken into consideration before moving forward with any modifications or development and design of a Records Management Program. The report identifies the dependencies between workflow processes and the business actions that generate records and the associated information (metadata) that needs to be created or captured as part of the Records Program to better understand where the organization is with respect to records management.
Decker, Hubbard and Brown is in the process of reviewing the enterprise records management challenges associated with being a financial services company in the technology vertical. It is the goal of the organization to improve knowledge sharing and better equip staff to perform their jobs and to be as efficient, effective and consistent as possible.
In order to improve staff access to information and increase knowledge share, the Records Management Program must be able to provide the compliance, ease of access, efficiency and continuity of all of Decker, Hubbard and Brown's records.
In order to fulfill these goals and objectives of Decker, Hubbard and Brown, the program should address the following needs:
Organize content that has been accumulating into a centralized location with a standardized process and procedures. Develop a roadmap for long term goals and objectives of the company's enterprise Records Management Program. Identify and categorize the vital documents and records generated within the organization. Comply with regulatory requirements and prioritize the importance of records.
Provide a complete review and audit of existing processes that generate records. Identify stakeholders for the Records Management Program. Deliver technology requirements for the Records Management Program. Identify resources for the program.
The Records Management Program is an important component for Decker, Hubbard and Brown to continue to be a leader in the financial services industry. The Records Management Program will be able to satisfy Decker, Hubbard and Brown's needs to be competitive in the financial services market and build a foundation for the records management controls and processes to govern the vast amount of information created, received, and used in the conduct of Decker, Hubbard and Brown's activities. Design an enterprise Records Management Program to demonstrate the company's understanding of the nature of its records and compliance with legislation, policies, principles, processes and procedures for managing the organization's knowledge.
Develop a long term plan for the care and security of the company's records and to provide fast access to content. Allow personnel to make intelligent and well informed decisions from the most relevant and up-to-date data. Identify the company's processes and the technologies for best practices of records life cycle management.
Current Records Management Program
The company's primary focus of records is for the functional areas within the organization that generate high volumes of content and meet the goals of the Records Management Program. A current inventory of Decker, Hubbard and Brown's documents and records is recommended to define the as-is state and identify departments or business units that have gaps in standards and procedures for Records Management. As part of the formal program assessment, a review of all content in context of the Records Management Program will help Decker, Hubbard and Brown develop policies and procedures for the new program. The policies and procedures should be authorized and adopted though change management and delivered to the organization with training.
The goal of the Records Management Program is to develop policies that clearly identify the sources of content, categories of records, and the appropriate retention period.
Content Source Description Location Owner Network File Share The group of electronic documents created for developing collateral for the purpose of sales activates to include sales, marketing, training, and projects. Server A - UNC Path Sales. Professional Services File Cabinets The HR group's documentation of an individual's employment, assessing and directing employee progress toward performance goals, investigating and responding to employee misconduct, grievances and disciplinary matters.
2rd floor room 202 HR Line of Business Application Accounting software Server B Accounting ECM Document libraries Server D, E F Projects, Marketing, Sales, Software.
Policy and Procedure List
The following is a list of Decker, Hubbard and Brown's current policies dealing with information and records management related matters:
Gaps in Records Management Policy and Procedure. For the purposes of the Records Management Program, Decker, Hubbard and Brown will perform a records inventory and catalog all content to create a file plan and retention schedule for the development and maintenance of the Records Management Program.
The following outlines Decker, Hubbard and Brown's organizational structure with the purpose and details of each unit. The purpose or function of each unit in the structure of Decker, Hubbard and Brown will aid in the creation of the File Plan to categorize records, define ownership and locations of content, and aid in defining taxonomy.
The following is a list of departments and functions within Decker, Hubbard and Brown. Name and Acronym of Business Unit Function of Business Unit Description Specific details about business unit content Professional Services The functions relating to the management of projects Documents created by project managers and consultants' projects, pre-sales activities, training, support Project Plan.
Consulting Reports Human Resource Management The function of managing the workforce Documents created for personnel management, regulations, personnel development and on-boarding Employee Files. Marketing The function of managing the production and organization of creating, communicating, delivering, and promoting the organization's mission and goals to customers, clients, partners, and internal departments The activity of promotion and design elements of the organization Sales Collateral.
Sales The function of distributing collateral for goods and services in response to acquisition requests and promotion of the organization's products and services Promoting the organization's products, professional services, and maintaining account activity Call List. Account Activity Financial Management The functions related to the fiscal management of the collection, investment and disbursement of funds The activity of the expense and administration of debt owed to suppliers and transactions dealing with the billing of goods and services, and administration of debt owed to the business Accounts Payable.
The following outlines Decker, Hubbard and Brown's regulatory or legal compliance requirements for managing the documents and records created in the daily activities of running the business. The regulatory environment for Decker, Hubbard and Brown consists of the internal audits and IRS regulations for records management.
Regulatory Environment Elements
Decker, Hubbard and Brown's internal audit operations, including reports. IRS-required documents for recordkeeping. Material safety data sheets (MSDS). Sarbanes- Oxley (SOX).
JCAHO (Joint Commission on Accreditation of Healthcare Organizations). HIPAA (Health Insurance Portability and Accountability Act). ISO (International Organization for Standardization) regulations. Internal Audits: Decker, Hubbard and Brown uses a third-party auditing firm to provide evidence of sound financial reporting and ensure the company is in compliance with laws and regulations.
IRS-Required: Decker, Hubbard and Brown is required to keep business documents supporting federal tax regulations and provide a summary of business transactions. The Records Management Program will include the creation and disposition of the company's financial records (for example: accounting journals, supporting documents, expenses, travel, transportation, entertainment, and taxes). Material Safety Data Sheet (MSDS): Decker, Hubbard and Brown must catalog and maintain MSDS documents.
The Occupational Safety and Health Administration (OHSA) requires that MSDS documents be available to employees in the workplace and to local fire departments and local and state emergency planning officials in the event of an emergency. Part of Decker, Hubbard and Brown's Records Management Program is to provide online access and management MSDS sheets.
To ensure records are identified and managed in the framework of how Decker, Hubbard and Brown conducts business, a records-based workflow process should be documented and identified. Decker, Hubbard and Brown could benefit from process improvement and workflow automation as a part of the Records Management program to reduce document handling time, minimize double entry, and increase productivity with more relevant search results. The process of creating records within Decker, Hubbard and Brown can be identified by pinpointing the transactions that are worked on during business operations and the workflow process for these procedures. Attention to the stages of a records life cycle (creation, management, and disposition) within the workflow and the primary records generated within processes will identify critical and valuable records within the company.
For example, many records are generated from the sales order process and project-related deliverables. Sales Order Process for Goods and Services. The sales order process involves multiple people and departments and is an important part of workflow processes. The sales person works with the customer to procure an order, creating records such as quotes, sales charters, purchase orders, inventory, and order fulfillment documents.
The key project documents in the sales and services cycle include the Project Charter, Project Plan, and Project Schedule. The services process involves multiple people and departments and most of the documents are stored on a network file share on Server A. Documents and records are triggered from different tasks throughout the project such as deliverables, resource assignments, change control, billing, and support.
The Records Management Program Analysis identified the following priorities as necessary to design and implement a Records Management Program for the organization:
Priority #1 - Review and Update Policies and Procedures - Many of the policies and procedures for Decker, Hubbard and Brown's management of the corporate records need to be updated. Clearly defined rules and responsibilities for governance and maintenance of corporate knowledge need to be created. Priority #2 - Perform Inventory - For the company to design an Information Management Policy for the Records Management Program, the specific information that is stored must be identified and categorized to develop a file plan. In order to generate the file plan, an inventory must be performed.
Priority #3 - Design Taxonomy - Design a content classification for the nomenclature of Decker, Hubbard and Brown's records. Priority #4 - Develop File Plan and Retention Schedule - The file plan categorizes and lists all the information for each type of content that needs to be stored and managed. The retention schedule applies disposition rules and instructions for each record category.
Priority #5 - Develop Central Records Repository - Enterprise Records Management Program development. Stakeholders are vital to the Records Management Program for it to be successful, and it is critical that they understand its importance to the organization and to their particular scope of influence. Senior Management must be involved and they will be providing the resources required, including time to research, design and implement the plan along with any money required to buy necessary technology and expertise.
Senior Management has the overall responsibility for the success of the organization and are the ones setting its strategic goals and objectives.
Business Unit Managers
Business Unit Managers are individuals responsible for the overall operational effectiveness of their offices, departments, functions, and other business units. The Legal team is responsible for responding to legal, regulatory, or audit-related requests for information such as contracts, HR matters, and subpoenas. The Record Manager will oversee administrative tasks relating to records management, such as classification of records, maintenance of the file plan, and the actual disposition of records at the end of the records lifecycle.
IT should have oversight on the proposed policies and procedures to determine if they can be technically implemented and ensure IT standards are followed. The users are the ones who will be using the system as part of daily work activities. Decker, Hubbard and Brown uses the following technology for the current Records Management Program.
Physical Records Management
Paper documents, binders, and historical documents are cataloged and stored in an Access database. Enterprise Content Management Software. Decker, Hubbard and Brown intends to use Microsoft SharePoint to Manage Records.
Company Technology Standards
Decker, Hubbard and Brown uses Microsoft operating systems and SQL databases to support the technological environment. Developing, implementing, and supporting an effective Records Management Program requires resources that completely understand the business and the types of documents created by the company. The following internal resources will be needed for the Records Management Program.
Information stewards or knowledge workers from within the organization who are subject matter experts of types of documents that are created within the organization. Records Manager for managing the process and updating the file plan for the organization. Information technology personnel who are familiar with the enterprise architecture and types of electronic documents the organization creates and receives.
Lawyers and regulatory specialists who are familiar with the legal requirements for document retention. Bookkeeper - if applicable. Contractors or third-party resources that are involved in generating documents for the identified workflows.
Decker, Hubbard and Brown's Records Management Program will provide benefits with increased productivity by providing organized and predictable access to critical business records throughout the organization.
The analysis of the current Records Management Program shows that the following areas need to be addressed in order to reach Decker, Hubbard and Brown's goals:
Perform an inventory of all of the organization's documents to categorize, identify duplicates, and standardize. Develop a file plan from the inventory that organizes the organization's documents in a hierarchical functional level to apply retention. Centralize and consolidate records and use standardized metadata to increase search capabilities. Define document access and security rights for the enterprise.
Define roles and responsibilities for managing the Records Management Program. Enhance records management policies and procedures. Administer and enforce the policies, procedures and guidelines for the Records Management Program. Develop education and training that complements the Records Management Program to conform to Decker, Hubbard and Brown's mission, goals, and management processes.
Implement a central records management software system. Create consistency across business units for records management operations. Demonstrate compliance for litigation and/or government investigations. Better tracking of storage costs and use of documents.
Organizing and standardizing on a comprehensive information plan that includes the management of content lifecycles will provide additional operational and tactical benefits in the form of reduced man-hours for processing and reduced risk of non-compliance and audit for regulatory requirements.