and forms contained within the Proposal Kit helps me organize and accurately bid jobs for clients. Using the Proposal Kit is a big timesaver and it limits project creep. Necessary upfront planning is covered by the client interview questionnaire, flowcharts and design tools."
Table of Contents Purpose Executive Summary Current Records Management Program Organizational Structure Regulatory Requirements Workflow Processes Priorities
Stakeholders Technology Resources Summary Purpose The purpose of this report is to provide the analysis and assessment of Decker Hubbard and Browns Records Management Program for the creation of content and documenting the processes of the business activities. Documenting and conducting analysis of the Records Management Program will provide Decker Hubbard and Brown with the assessment of the current state of the organizations Information Management Policies and should be taken into consideration before moving forward with any modifications or development and design of Records Management Program. The report identifies the dependencies between workflow processes and the business actions that generate records and the associated information metadata that needs to be created or captured as part of the Records Program to better understand where the organization is with respect to records management. Executive Summary
Decker Hubbard and Brown is in the process of reviewing the enterprise records management challenges associated with being financial services company in the technology vertical. It is the goal of the organization to improve knowledge sharing and better equip staff to perform their jobs and to be as efficient effective and consistent as possible. The Objective. In order to improve staff access to information and increase knowledge share the Records Management Program must be able to provide the compliance ease of access efficiency and continuity of all of Decker Hubbard and Browns records. In order to fulfill these goals and objectives of Decker Hubbard and Brown the program should address the following needs. 1. Organize content that has been accumulating into centralized location with standardized process and procedures. 2. Develop roadmap for long term goals and objectives of the companys enterprise Records Management Program. 3. Identify and categorize the vital documents and records generated within the organization. 4. Comply with regulatory requirements and prioritize the importance of records. 5. Provide complete review and audit of existing processes that generate records. 6. Identify stakeholders for the Records Management Program.
7. Deliver technology requirements for the Records Management Program. 8. Identify resources for the program. The Opportunity. The Records Management Program is an important component for Decker Hubbard and Brown to continue to be leader in the financial services industry. The Records Management Program will be able to satisfy Decker Hubbard and Browns needs to be competitive in the financial services market and build foundation for the records management controls and processes to govern the vast amount of information created received and used in the conduct of Decker Hubbard and Browns activities. * Goal #1. Design an enterprise Records Management Program to demonstrate the companys understanding of the nature of its records and compliance with legislation policies principles processes and procedures for managing the organizations knowledge. * Goal #2. Develop long term plan for the care and security of the companys records and to provide fast access to content. Allow personnel to make intelligent and well informed decisions from the most relevant and up to date data. * Goal #3. Identify the companys processes and the technologies for best practices of records life cycle management.
Current Records Management Program The companys primary focus of records is for the functional areas within the organization that generate high volumes of content and meet the goals of the Records Management Program. A current inventory of Decker Hubbard and Browns documents and records is recommended to define the as is state and identify departments or business units that have gaps in standards and procedures for Records Management. As part of the formal program assessment review of all content in context of the Records Management Program will help Decker Hubbard and Brown develop policies and procedures for the new program. The policies and procedures should be authorized and adopted though change management and delivered to the organization with training. The goal of the Records Management Program is to develop policies that clearly identify the sources of content categories of records and the appropriate retention period. Content Sources Content Source Description Location Owner Network File Share The group of electronic documents created for developing collateral for the purpose of sales activates to include sales marketing training and projects. Server UNC Path Sales Marketing Professional Services File Cabinets The HR groups documentation of an individuals employment assessing and directing employee progress toward performance goals investigating and responding to employee misconduct grievances and disciplinary matters. 2rd floor room HR Line of Business Application Accounting software Server Accounting ECM Document libraries Server Projects Marketing Sales Software. FTP Misc. docs Server Misc. Docs Policy and Procedure List
The following is list of Decker Hubbard and Browns current policies dealing with information and records management related matters. Title Latest Version Date Description Purpose of the Policy Source Electronic Records and Email Policy 20XX Policy and procedure for managing records Identify the employees responsibilities for storing and deleting paper and electronic documents including emails and records management requirements Business Business Computer Equipment Policy 20XX Policy for use of organizations computer equipment Identify the responsibility for safeguarding the data on local machines and servers Business File System and Temporary File Shares Policy 20XX Policy for using temporary share location and retaining short lived records Conform to security and access related guidelines Business File Naming and Versioning Procedure 20XX Version control reduces the risks of using the wrong documents and enhances the ability to secure records and provide better information auditing Ensure documents are correct current and support productivity though using standards and templates Business Accounting Policy and Procedure 20XX Accounting policies and procedures for income and expenses Handled by bookkeeper accountant or software such as Quickbooks Online Simple Start or Pro SAP or Peachtree Accounting Manage receipts invoices and canceled checks Regulatory Logo Use and Guidelines Policy and Procedure 20XX Company branding documents and templates Standardize on document creation Business Audit 20XX Specific retention periods and standards for documentation surrounding an audit Conform to any policy procedures or guidelines specific to an industry Regulatory Secure FTP Server Policy and Procedure 20XX Organization of information on the FTP server and purging Organize and manage objects placed on the FTP server Business Expense Accounts Diaries Log Books and Other Records 20XX Policy for travel car meals and entertainment costs Meet record keeping guidelines for the management of receipts for an expense and standardize the written record of the purpose of the expense the date it was incurred and other information depending on the nature of the expense Regulatory Gaps in Records Management Policy and Procedure For the purposes of the Records Management Program Decker Hubbard and Brown will perform records inventory and catalog all content to create file plan and retention schedule for the development and maintenance of the Records Management Program. Organizational Structure The following outlines Decker Hubbard and Browns organizational structure with the purpose and details of each unit. The purpose or function of each unit in the structure of Decker Hubbard and Brown will aid in the creation of the File Plan to categorize records define ownership and locations of content and aid in defining taxonomy. Organizational Chart The following is list of departments and functions within Decker Hubbard and Brown.
Name and Acronym of Business Unit Function of Business Unit Description Specific details about business unit content Professional Services The functions relating to the management of projects Documents created by project managers and consultants projects pre sales activities training support Project Plan Project Charter Estimates Design Document Consulting Reports Human Resource Management The function of managing the workforce Documents created for personnel management regulations personnel development and on boarding Employee Files Regulations Recruiting Marketing The function of managing the production and organization of creating communicating delivering and promoting the organizations mission and goals to customers clients partners and internal departments The activity of promotion and design elements of the organization Sales Collateral Tradeshows
Campaigns Social Media Standards Templates Sales The function of distributing collateral for goods and services in response to acquisition requests and promotion of the organizations products and services Promoting the organizations products professional services and maintaining account activity Call List
Quotes Presentations Account Activity Financial Management The functions related to the fiscal management of the collection investment and disbursement of funds The activity of the expense and administration of debt owed to suppliers and transactions dealing with the billing of goods and services and administration of debt owed to the business Accounts Payable Accounts Receivable Checks Purchase Orders Invoice Administration Board of Directors The functions relating to the management of the organization and its general administration The activity of miscellaneous operating records Insurance Policies
Business Planning Emergency Documents Security Tapes Regulatory Requirements The following outlines Decker Hubbard and Browns regulatory or legal compliance requirements for managing the documents and records created in the daily activities of running the business. The regulatory environment for Decker Hubbard and Brown consists of the internal audits and IRS regulations for records management. Regulatory Environment Elements * Decker Hubbard and Browns internal audit operations including reports * IRS required documents for recordkeeping
* Material safety data sheets MSDS * Sarbanes Oxley SOX * JCAHO Joint Commission on Accreditation of Healthcare Organizations * HIPAA Health Insurance Portability and Accountability Act * ISO International Organization for Standardization regulations Internal Audits. Decker Hubbard and Brown uses third party auditing firm to provide evidence of sound financial reporting and ensure the company is in compliance with laws and regulations. IRS Required. Decker Hubbard and Brown is required to keep business documents supporting federal tax regulations and provide summary of business transactions. The Records Management Program will include the creation and disposition of the companys financial records for example. accounting journals supporting documents expenses travel transportation entertainment and taxes. Material Safety Data Sheet MSDS. Decker Hubbard and Brown must catalog and maintain MSDS documents. The Occupational Safety and Health Administration OHSA requires that MSDS documents be available to employees in the workplace and to local fire departments and local and state emergency planning officials in the event of an emergency. Part of Decker Hubbard and Browns Records Management Program is to provide online access and management MSDS sheets.
Workflow Processes To ensure records are identified and managed in the framework of how Decker Hubbard and Brown conducts business records based workflow process should be documented and identified. Decker Hubbard and Brown could benefit from process improvement and workflow automation as part of the Records Management program to reduce document handling time minimize double entry and increase productivity with more relevant search results. The process of creating records within Decker Hubbard and Brown can be identified by pinpointing the transactions that are worked on during business operations and the workflow process for these procedures. Attention to the stages of records life cycle creation management and disposition within the workflow and the primary records generated within processes will identify critical and valuable records within the company. For example many records are generated from the sales order process and project related deliverables. Sales Order Process for Goods and Services The sales order process involves multiple people and departments and is an important part of workflow processes. The sales person works with the customer to procure an order creating records such as quotes sales charters purchase orders inventory and order fulfillment documents. Project Related Deliverables The key project documents in the sales and services cycle include the Project Charter Project Plan and Project Schedule. The services process involves multiple people and departments and most of the documents are stored on network file share on Server A. Documents and records are triggered from different tasks throughout the project such as deliverables resource assignments change control billing and support. Priorities The Records Management Program Analysis identified the following priorities as necessary to design and implement Records Management Program for the organization.
* Priority #1 Review and Update Policies and Procedures Many of the policies and procedures for Decker Hubbard and Browns management of the corporate records need to be updated. Clearly defined rules and responsibilities for governance and maintenance of corporate knowledge need to be created. * Priority #2 Perform Inventory For the company to design an Information Management Policy for the Records Management Program the specific information that is stored must be identified and categorized to develop file plan. In order to generate the file plan an inventory must be performed. * Priority #3 Design Taxonomy Design content classification for the nomenclature of Decker Hubbard and Browns records. * Priority #4 Develop File Plan and Retention Schedule The file plan categorizes and lists all the information for each type of content that needs to be stored and managed. The retention schedule applies disposition rules and instructions for each record category. * Priority #5 Develop Central Records Repository Enterprise Records Management Program development. Stakeholders Stakeholders are vital to the Records Management Program for it to be successful and it is critical that they understand its importance to the organization and to their particular scope of influence. Senior Management must be involved and they will be providing the resources required including time to research design and implement the plan along with any money required to buy necessary technology and expertise. * Senior Management Senior Management has the overall responsibility for the success of the organization and are the ones setting its strategic goals and objectives.
* Business Unit Managers Business Unit Managers are individuals responsible for the overall operational effectiveness of their offices departments functions and other business units. * Legal The Legal team is responsible for responding to legal regulatory or audit related requests for information such as contracts HR matters and subpoenas. * Record Manager The Record Manager will oversee administrative tasks relating to records management such as classification of records maintenance of the file plan and the actual disposition of records at the end of the records lifecycle. IT should have oversight on the proposed policies and procedures to determine if they can be technically implemented and ensure IT standards are followed. * Users
The users are the ones who will be using the system as part of daily work activities. Technology Decker Hubbard and Brown uses the following technology for the current Records Management Program. * Physical Records Management Paper documents binders and historical documents are cataloged and stored in an Access database. * Enterprise Content Management Software Decker Hubbard and Brown intends to use Microsoft SharePoint to Manage Records. * Company Technology Standards
Decker Hubbard and Brown uses Microsoft operating systems and SQL databases to support the technological environment. Resources Developing implementing and supporting an effective Records Management Program requires resources that completely understand the business and the types of documents created by the company. The following internal resources will be needed for the Records Management Program. Internal Resources * Information stewards or knowledge workers from within the organization who are subject matter experts of types of documents that are created within the organization.
* Records Manager for managing the process and updating the file plan for the organization. * Information technology personnel who are familiar with the enterprise architecture and types of electronic documents the organization creates and receives. External Resources * Lawyers and regulatory specialists who are familiar with the legal requirements for document retention. * Bookkeeper if applicable. * Contractors or third party resources that are involved in generating documents for the identified workflows. Summary
Decker Hubbard and Browns Records Management Program will provide benefits with increased productivity by providing organized and predictable access to critical business records throughout the organization. The analysis of the current Records Management Program shows that the following areas need to be addressed in order to reach Decker Hubbard and Browns goals. * Perform an inventory of all of the organizations documents to categorize identify duplicates and standardize. * Develop file plan from the inventory that organizes the organizations documents in hierarchical functional level to apply retention. * Centralize and consolidate records and use standardized metadata to increase search capabilities. * Define document access and security rights for the enterprise. * Define roles and responsibilities for managing the Records Management Program. * Enhance records management policies and procedures. * Administer and enforce the policies procedures and guidelines for the Records Management Program. * Develop education and training that complements the Records Management Program to conform to Decker Hubbard and Browns mission goals and management processes.
Goals * Implement central records management software system. * Create consistency across business units for records management operations. * Demonstrate compliance for litigation and or government investigations. * Better tracking of storage costs and use of documents. Organizing and standardizing on comprehensive information plan that includes the management of content lifecycles will provide additional operational and tactical benefits in the form of reduced man hours for processing and reduced risk of non compliance and audit for regulatory requirements.