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Use the Conflict Management template to describe the procedures you use for managing conflicts in your organization or that you propose to institute for client in the context of this proposal. Conflict management procedures should take into account possible conflicts within an organization as well as all parties with which an organization could come into conflict. An internal conflict management plan should include established procedures for minimizing conflicts within an organization and for resolving conflicts that do occur. This starts with determining how decisions are made and communicated within the organization. Issues to consider are. Do all parties affected have input on the decision. If someone within the organization disagrees with decision does your organization have an established grievance or appeal procedure. If one internal party has complaint against another is there an established procedure for dealing with that issue. An external conflict management plan should include procedures for dealing with disgruntled customers or suppliers and depending on the nature of the organization possibly with authorities such as inspectors or code enforcement officers. Issues to consider are ones like these. Do you offer guarantee to customers and if so how does it work. Who deals with dissatisfied client or supplier and how. What is the procedure for dealing with the Labor and Industries official who says you need to improve your safety practices. Do you have an established documented procedure such as binding arbitration for settling major disputes such as lawsuits. Management of Internal Conflicts Describe the procedures you will use to minimize internal conflicts and settle those that do erupt. Management of External Conflicts Describe the procedures you will use to minimize external conflicts and settle those that do erupt.