Proposal Pack / All Templates / Qualifications - Customer Service

How to write my Customer Service document

Company name is customer driven company. Every step of the way from pre sales information gathering order placement and fulfillment to product and services support we make it easy for customers to reach us and get the help they need. We employ dedicated team of Insert number of employees customer service agents. Describe your companys customer service such as how you deal with customers during all stages of the business process and how customer service agents are trained to deal with customers. Accessibility. Describe the ways in which customer service is available such as by phone fax mail the times of day support is available and the average response time. Information Gathering. Describe the ways in which customer support is available and handled for prospective buyers during the pre sales or information gathering stage. Sales Process.

Describe the ways in which customer support is available and handled for buyers during the sales process. Order Fulfillment. Describe the ways in which customer support is available and handled for customers when the order has been completed. Include returns warranties automated shipment tracking etc. Product and Service Support. Describe the ways in which customer support is available and handled for buyers after purchase. Include technical support upgrades etc. Research and Feedback. Describe the ways in which customer support is analyzed and improved. Include customer feedback surveys etc.

Representatives. Describe the ways in which your customer support representatives are trained and the level of decision making they are allowed when dealing with customers.