Skip to main content

Illustration of Proposal Pack Tech #9

We include this Customer Support chapter template in every Proposal Pack, along with thousands more. You assemble this chapter with others in various combinations to create custom-tailored business proposals, plans, reports, and other documents. Proposal Packs apply custom visual designs to the templates, giving the final documents a consistent professional finish.


Overview of the Customer Support Chapter

The Customer Support chapter is a vital part of a proposal document designed to provide a clear and detailed outline of how a company plans to handle customer support. This chapter is crucial as it reassures clients and partners that there is a robust system in place to address customer concerns and maintain high levels of customer satisfaction. It is particularly important in proposals where ongoing support and service form a part of the offering.

How is the Customer Support Chapter Used?

When used in a business proposal, the Customer Support chapter is used to outline the specifics of the customer support framework the company intends to provide. This includes detailing the processes for handling inquiries and complaints, the availability of support staff, the types of support offered (such as phone, email, or live chat), and any associated costs. The inclusion of this chapter demonstrates to potential clients or partners that the company is committed to providing quality post-sale support and values customer satisfaction highly.

What is Included in the Customer Support Chapter?

Typically, the Customer Support chapter includes several key elements:

  • Description of Support Services: Details about the types of support available (technical support, billing support, etc.), how these services can be accessed, and the hours during which they are available.
  • Response Times: Information on expected response times for different types of inquiries or problems.
  • Support Staff: Details about the qualifications and experience of the customer support team.
  • Costs: If applicable, information about any costs associated with different levels of customer support.
  • Contact Information: Comprehensive contact details for support services, ensuring they are easy for the customer to find and use.


Use Case Examples for the Customer Support Chapter

  • Web and IT Services: Outlining support for website downtime issues, server maintenance, or cybersecurity concerns.
  • Software Development: Detailing post-launch technical support, software updates, and troubleshooting.
  • Hardware Sales: Information on warranty, repairs, part replacements, and technical guidance.
  • Technical Services: Providing support plans for complex machinery or equipment.
  • Social Community Management: Managing user issues, content moderation, and community engagement.
  • Faith-Based Organizations: Support for members concerning event information, community assistance, and program registration.
  • Service Sales: Describing support for services like cleaning, landscaping, or consulting.
  • Product Sales: Offering customer assistance on product use, returns, and exchanges.


Key Takeaways

  • The Customer Support chapter is important for outlining how a company will handle post-sale customer interactions.
  • It reassures clients of the company's commitment to high-quality support and customer satisfaction.
  • This chapter details the types of support offered, response times, qualifications of support staff, and any related costs.
  • Applicable across various industries, this chapter adapts to the specific needs and expectations of different sectors.
  • Including a comprehensive Customer Support chapter can significantly enhance the appeal of a proposal to prospective clients.


The editable Customer Support template - complete with the actual formatting, layout and graphics is available in the retail Proposal Packs.
Illustration of Proposal Pack Ranching #2

Illustration of Proposal Pack Ranching #2

Business proposal example What Our Clients Say

I have been using the Proposal Pack since 2013. It has a lot of resources to writing the right proposal in a neat fast pace thanks to the Wizard included. The user interface was simple to use from the start. Definitely a great product that has gotten better over time. They are always improving and offers a very nice title pages packs to make each of your proposals unique. It is super easy to use, and very professional looking end result. I would recommend it to anyone."

Trevor Neil
BETA Financial Ltd
Produced by:
Proposal Kit
Design Theme:
Proposal Pack for Any Business is the plain text design theme.
Software › Computer Software › Business & Productivity Software
$79 USD
Proposal Kit reviews4.7 stars, based on 842 reviews
Related chapters may be used in conjunction with this chapter depending on your situation. Many related chapters are intended to be used together to form a more complex and integrated proposal.

Related Chapters

Document Layouts Using the Customer Support Chapter

This template is used in the following template layouts.
Illustration of Proposal Pack Symbols #8

The Customer Support chapter and other chapters are integrated into a Word document as illustrated here in the Proposal Pack Symbols #8 design theme. There are hundreds of design themes available, and every design theme includes the Customer Support chapter template.

A proper business proposal will include multiple chapters. This chapter is just one of many you can build into your proposal. We include the complete fill-in-the-blank template in our Proposal Pack template collections. We also include a library of sample proposals illustrating how companies in different industries, both large and small, have written proposals using our Proposal Packs. This template will show you how to write the Customer Support.

We include a chapter library for you to build from based on your needs. All proposals are different and have different needs and goals. Pick the chapters from our collection and organize them as needed for your proposal.

Using the Proposal Pack template library, you can create any business proposal, report, study, plan, or document.

Proposal Kit LogoPublished by Proposal Kit, Inc.
Use the Customer Support template to outline how your customer service plans are laid out, costs, options, and any other relevant factors.
© 1997 - 2024, Proposal Kit, Inc. All rights reserved. Privacy Policy.