Personal Resume Sample Proposal
I am writing to express my interest in the Senior Operations Manager position as mentioned on your company’s website and have enclosed my resume for your consideration. Because of my education and work experience you will benefit from my outstanding ability to be efficient and reliable listen and react to peoples’ needs and look at challenges as opportunities. Have strong time management skills and also possess strong written and oral communication skills.
Require little guidance in the work place and am capable of doing what is required without direct supervision; however enjoy working as team and have no problems creating relationships with co workers. Enclosed is my resume to provide you with the details of my skills and accomplishments although am positive that personal interview would more accurately reveal my qualifications and the contribution can make towards your organization’s future success. Champion Inc. is the center of today's Spend Management revolution enabling Internet based business processes for more than leading companies around the world including over of the Fortune 100.
Champion is helping buyers suppliers and market makers everywhere find and seize their opportunities in the new digital economy.
Champion Inc. is seeking Senior Operations Manger who will be responsible for the direction management and leverage of the Champion Enterprise Spend Management Solution with targeted major account including service delivery customer satisfaction account penetration and commercial management. In this role the Senior Operations Manager will draw upon other resources within Champion e.g. Marketing Customer Service Professional Services Business Development and Alliances.
As part of Champion’s management team Larry Jones will honor the following strategic vision by. Focusing on achieving their long term goals of predictability profitability and sustained growth. 100% customer satisfaction.
Being responsible for attracting and retaining professional workforce that meets the highest standards. Providing rewarding environment to its employees.
As Senior Operations Manager at Champion Inc. Larry Jones’ mission is to exceed the expectations of Champion AND its customers by committing to their shared values and by achieving the highest levels of customer satisfaction. In this way he will ensure that Champion’s profit quality and growth goals are met by. Selling high value technology solutions.
Being business orientated strategic thinker. Demonstrating high level of energy self starter.
Summary of Qualifications
More than years experience in Customer Service and Support with recognized strengths in account maintenance problem solving and trouble shooting. Well rounded background in human resources training operations and management. Excellent experience developing and implementing variety of corporate programs including those that must comply with corporate state and or federal agency guidelines.
Ability to train motivate and supervise Customer Service employees. Skilled in developing department budgets and creating department objectives. Experienced in writing and delivering presentations for executive meetings.
Possess solid computer skills. Microsoft Office Word Excel PowerPoint Access Lotus 2.
ACCOUNTABILITY takes responsibility for decisions at individual and company levels. ACHIEVEMENT aspires to the highest level of excellence in Champion’s products and services. ATTITUDE – believes that remaining positive and looking ahead are essential parts of achieving goals.
BOLDNESS believes that taking calculated risks encourages growth and new discovery. COMMITMENT keeps his promises to clients employees and their families. Major in Business Administration University of Phoenix, Graduate with Honors, Courses included business math marketing communications and human relations. Minor in Marketing Communications.
MIMA Management Institute courses in Supervision Key Link to Productivity & II Advanced Supervisory Techniques & II Communication in the Real World Training the Employee on the Job and Principles and Practices of Management & II. CUNA Star Customer Service Modules Training, Principles of Management Project Management Institute San Diego CA, Advanced Project Management Project Management Institute San Diego CA, Managing Change Change Management Learning Center Boston MA.
Memberships and Awards
Member of MCU Marketing Careers Unlimited, Executive member of IMTS International Marketing Team Society, Member Society of Consumer Affairs Professionals, Presented Media Criticism at WCA Conference.
July 2000 Present Operations Manager, Truck and Rail Transportation Phoenix Arizona. Direct fleet of trucks trailers and railcars in area regions of Arizona Colorado New Mexico and California. Profitably manage 60% growth in total business from year to year. Skillfully interface operation of two companies while retaining fiscal autonomy.
Utilize extensive knowledge and skill of transportation logistics to significantly improve efficiency of deliveries by 35% effectiveness of manpower by 25% and accuracy improvement by 95%. Worked with sales professionals covering states Rhode Island and Connecticut responsible for over 800 individual and corporate accounts. Supported sales reps in opening new accounts and upgrading existing service. Quickly and effectively solved customer challenges.
Maintained quality control satisfaction records constantly seeking new ways to improve customer service. May 1988 June Sales and Customer Relation Manager. Worked directly with sales teams to win new accounts made presentations to potential clients. Solved client problems with innovative solutions while working with sales management and clients.
Accomplished cost saving in many areas by using strengths in analysis and negotiations. Worked with training manager to develop and implement New Employee Orientation Program NEOP. Wrote New Employee Reference Guide which helped employees better understand the company its operations and who to contact with questions. Assisted vice president in budget reconciliation and other activities.
The following are some of my clients who have agreed to be references. Feel free to contact any of these references about their experience with Larry Jones.