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Use this page to describe the phenomenon of buyers remorse the tendency of certain percentage of purchasers to regret their purchase and want to return it. Discuss your intention for how to prevent this and or how to deal with it when it happens. Introduce the topic of buyers remorse here and explain why you are concerned about it. If you have historical figures for how many returns to expect you may want to include those here. Then describe specific plans below. To Prevent Disappointment Among Purchasers Insert description of tactics to use to prevent buyers remorse. For example you may want to tell your sales staff to point out in advance helpful items such as instruction manuals and customer support services or to thoroughly discuss the customers needs and desires for the product to make sure big sale will match the customers expectations. You might want to offer warranty or guarantee so that customers feel safe keeping the product for long period of time or explain in advance that an item cannot be returned after purchase. How to Handle Requests for Returns Describe your return policy here. For example you might want to suggest offering different product or credit instead of returning the customers money or discuss how to handle customer who tries to return damaged merchandise and so forth. If needed add summary statement here.