Proposal Pack / All Templates / Qualifications - Customer Experience

How do you write a Customer Experience document?

Use this topic page to discuss customer experience with your organization. lot of companies are behind the times in improving or dealing with their customers experience with their products or services. It used to be " customer satisfaction" was good enough. That is outdated thinking only small percent or fraction of percent of customers can now cause significant damage to companys reputation and customers now drive the consumer producer relationship. Companies need to focus on their customers more than ever to protect their reputations. Explain why it is important to discuss customer experience at this time. Current Customer Experience Ratings Describe what you know about the current state of customer satisfaction with your company and products and explain how you acquired that knowledge. Known Issues Problem that caused customer complaint e. g. " Long wait times on phone lines" Describe numbers of this type of complaint or any important details about this problem.

Problem that caused customer complaint Describe numbers of this type of complaint or any important details about this problem. Problem that caused customer complaint Describe numbers of this type of complaint or any important details about this problem. Recommended Solutions Solution to problem listed above e. g. " Hire additional customer service staff to answer phones" Describe the cost and benefits of this solution and provide any important details about this solution. Solution to problem listed above Describe the cost and benefits of this solution and provide any important details about this solution.

Solution to problem listed above Describe the cost and benefits of this solution and provide any important details about this solution. Summary Insert an optional statement that summarizes this discussion of customer experience.