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How to write your On Site Computer Repair and Support (long)
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Use cases for this template
When a home office goes dark before a client pitch
The Challenge
Maya Chen, owner of Ribbon Finch Studio, lost internet the morning of a critical video pitch, and her laptop kept dropping Wi-Fi; with four hours on the clock, she called BrightAnchor Tech for on-site assistance but needed a clearly defined scope that protected her data and kept the work project-based rather than managed.
The Solution
BrightAnchor used the in-home support agreement to set a tailored scope-Wi-Fi diagnostics, router reconfiguration, driver updates, and a malware scan with an optional backup setup as an add-on-then used Proposal Kit to assemble a concise proposal and site-survey checklist with line-item quoting that separated labor from parts, while its AI Writer produced a short risk summary and post-visit recommendations as supporting documents.
The Implementation
The technician captured access details, stabilized the router, updated wireless drivers, and configured automated backups; Proposal Kit's templates generated a same-day change order for adding a mesh node and a clean service report, and the AI Writer drafted a brief optimization plan, all created to support the signed contract.
The Outcome
Maya's connectivity was restored within 90 minutes, the pitch proceeded on time, and the transparent paperwork helped her save money and understand the next steps without converting the engagement into a managed service.
Securing a boutique law firm's remote-ready office
The Challenge
Hartwell & Pine LLP was issuing new laptops to attorneys and paralegals while enabling remote access to case files, but an aging firewall, inconsistent MFA, and unclear responsibilities threatened productivity and confidentiality.
The Solution
NorthRiver Tech Services used the agreement to define responsibilities and exclusions, scoping workstation provisioning, VPN, and MFA configuration, encrypted backups, and on-site training; Proposal Kit assembled a detailed Statement of Work and line-item quotes separating hardware from labor, and its AI Writer created supporting documents, including a cybersecurity awareness plan and an incident response checklist.
The Implementation
Over a weekend cutover, the team image-built laptops, enforced access controls, configured VPN tunnels, and delivered training; Proposal Kit templates captured acceptance criteria and a midstream change order for a phishing-simulation pilot, while the AI Writer produced a post-implementation report for partners.
The Outcome
Go-live was smooth, the firm saw fewer account lockouts and faster remote access, partners gained confidence from comprehensive documentation, and the clear boundaries prevented scope creep while leaving room to add managed options later.
Stabilizing technology across scattered leasing offices
The Challenge
Cedar View Properties ran three leasing offices with recurring internet outages, unreliable printers, and no unified plan, costing teams time and money while frustrating tenants.
The Solution
Skyline Byte Co. proposed site-specific, tailored solutions under the agreement-ISP coordination, network re-wiring, access point placement, printer queue standardization, and secure remote access, and used the Proposal Kit to compile a multi-location rollout proposal with per-location line-item quoting, while the AI Writer produced a capacity study and a preventive maintenance schedule as supporting documents.
The Implementation
Across two weeks, technicians responded office by office, standardized SSIDs, replaced failing switches, mapped floor plans, and documented access; Proposal Kit templates handled travel pre-approvals, change orders for unexpected conduit work, and concise post-visit summaries.
The Outcome
Network downtime dropped sharply, staff served tenants faster, leadership gained comprehensive documentation and predictable costs, and quarterly tune-ups were added later under new scopes without altering the original agreement.
Abstract
This in-home computer support and repair agreement sets clear terms for on-site assistance delivered at a customer's location. It covers a defined scope of repair and consulting services with either time-based or fixed-fee pricing. The technicians bring expertise and specialize in practical, tailored solutions for everyday technology needs, such as a laptop that will not connect to the internet or a small office Wi-Fi setup. While the agreement allows a full range of hands-on assistance, it does not create an ongoing managed monitoring relationship unless written into the scope.
The limitations section is comprehensive. Technicians are not responsible for data loss, third-party software or service issues, compatibility conflicts, or lost productivity or money. They do not liaise with billing for licenses, and they do not monitor systems or apply patches after the visit.
If cybersecurity services or other advanced consulting are needed, they must be explicitly included in the scope. The warranty is limited: there are no express or implied warranties, no consequential damages, and the sole remedy is a refund of fees paid, with a one-year limit to bring claims.
Ownership terms make it clear that the technicians retain rights to their pre-existing methods, tools, and other materials, while granting the customer a paid-up license to use what is delivered. The technicians also keep the right to create derivative works. Confidentiality obligations apply to both parties, with an exception for information of a criminal nature.
The customer agrees they have lawful access to any materials they provide and will indemnify the technicians against related claims. The technicians are not responsible for theft or misuse by third parties.
Operationally, the technicians act as independent contractors, handle their own taxes, and follow the customer's onsite conduct rules. They carry liability insurance but do not name the customer as an additional insured. The customer supplies any needed equipment or access.
Expenses require written pre-approval. Payment terms allow the technicians to withhold services or remove work if invoices go unpaid, with late charges. Assignment, governing law, and attorney's fees provisions round out the business terms.
Use cases include quick response visits to restore internet access, malware cleanup, printer or network configuration in a home office, or consulting to stabilize infrastructure at a remote location. This framework helps a committed team serve clients efficiently and save time and money.
The Proposal Kit can help assemble this agreement and related documents. Its template library, document assembly tools, automated line-item quoting, and AI Writer make it easier to write scopes, quotes, and supporting materials with consistent, professional results.
Beyond basic repair terms, this agreement frames a practical operating model for on-site assistance that protects both parties and sets expectations before work starts. It invites a comprehensive scope with clear deliverables and pricing mechanics, yet it keeps the relationship project-based rather than a managed service unless expanded in writing. That distinction matters to small businesses that specialize in break-fix or short consulting engagements at a client's location.
Several business safeguards stand out. The technicians' independent-contractor status, conduct rules on the customer's premises, and proof-of-insurance upon request help a team operate professionally in a home or office. The customer provides needed equipment and access, and pre-approves expenses, which prevents surprise charges.
Nonpayment remedies, including the right to withhold services and remove work product, encourage prompt settlement and help save time and money otherwise lost to collections. Good-faith and waiver clauses support smoother issue resolution, while venue selection offers predictable forums for any dispute.
Intellectual property language protects the technicians' methods and pre-existing tools while licensing the customer to use delivered outcomes. Indemnification places responsibility on the customer for materials they supply, which is critical when data migration, account access recovery, or third-party software is involved. No-responsibility-for-theft provisions acknowledge that once technology is deployed, third-party misuse remains a separate risk. A one-year limitation period focuses both sides on timely follow-up.
From a service design viewpoint, this framework supports tailored solutions across a full range of tasks: restoring internet connectivity, replacing a router, setting up backups, configuring parental controls on a family laptop, or preparing an office workstation for a new hire. If cybersecurity services, ongoing patching, or infrastructure monitoring are desired, they can be added via a new scope so the technicians can respond with the right tools, staffing, and SLAs. That clarity lets professionals serve clients with the right mix of expertise and consulting, and helps committed providers avoid scope creep.
Proposal Kit helps operationalize these practices. Its document assembly and extensive template library make it easier to build consistent scopes, Exhibits, change orders, and work logs. Automated line-item quoting supports time-and-materials or fixed-fee pricing, and the AI Writer can generate supporting documents such as intake questionnaires and post-visit summaries. Together, these tools streamline preparation so you can focus on delivery.
A notable feature of this agreement is how it allocates risk around data and access. Because the technicians disclaim responsibility for damaged or inaccessible data, customers should control backups and passwords before work begins. The scope can also include temporary credentials and defined access windows to limit exposure. By requiring the customer to supply hardware and software needed for repairs, the contract clarifies who brings tools versus who supplies licensed assets, which keeps compliance clean during on-site assistance.
The Exhibits referenced (Payment Terms and Specifications) are where the parties can turn a general promise into tailored solutions. Listing tasks, acceptance criteria, and time/amount allotted helps a team respond at the customer's location with a comprehensive checklist. For example, specify internet troubleshooting steps, laptop diagnostics, or office printer setup alongside success metrics. If the engagement will include cybersecurity services, backups, or user training, those items belong in the Specifications so the technicians can serve with the right expertise and materials.
Assignment terms favor the customer, who may freely assign the agreement. That can support continuity if a home office converts to a small business or changes ownership. Conversely, technicians need consent to assign work, preserving continuity of personnel. The derivative-works clause lets technicians reuse methodology and documentation across clients, which often leads to standardized, efficient delivery that can save time and money without transferring ownership of their toolkits.
Nonpayment remedies and late charges reinforce cash-flow discipline. The right to remove work product from customer-owned resources highlights the need to define what can be deactivated, when notice is given, and how access is restored upon payment. The attorney's fees clause and one-year claim limit reduce open-ended disputes and keep matters focused.
Typical use cases include: new-home network and Wi-Fi installation; remote-worker onboarding at a secondary location; malware cleanup with follow-up hardening; small infrastructure upgrades like switches and access points; and consulting to stabilize recurring disconnects. Each can be scoped as a project or expanded into a managed addendum.
Proposal Kit supports this discipline by assembling consistent statements of work, payment exhibits, and change orders from its template library. Automated line-item quoting aligns fixed-fee or time-and-materials bids with the scope, and the AI Writer can produce checklists, intake forms, and post-visit summaries to streamline documentation.
How to write my On Site Computer Repair and Support (long) document - The Narrative
IN-HOME COMPUTER SUPPORT AND REPAIR AGREEMENT
THIS AGREEMENT is made this Current Day day of Current Month, Current Year by and between Company Name ("Technicians") and First Last ("Customer").
In consideration of the mutual covenants set forth in this Agreement, Customer and Technicians hereby agree as follows:
Scope of Services
Technicians shall provide to Customer the repair and consultation services described below (the "Services", "Work Product" or "Repairs"). Description of Repair or Service Time/Fixed Amount Allotted Insert description here.
1 Limitation of Services
Technicians shall not be responsible for the following:
Damaged, corrupted or inaccessible data or files, or other damage or liability resultant from or arising out of the repairs or services provided to customer by Technicians. Ability or inability to use any hardware or related equipment, network or network resource or connectivity. Ability or inability to use any third-party service or software. Compatibility issues with other software, hardware or related services resultant from work performed by Technicians.
Loss of productivity, wages, income or any monetary damage resultant from or the proximate cause of work performed by Technicians. Liaising with any billing and/or accounting on matters related to payment for software, licenses, Services, or other items provided by or acquired for Customer by Technicians. Monitoring of any kind of any operating systems, applications, services or software, upgrades, patches, fixes or any other ongoing maintenance or obligation between the Technicians and Customer. Fixing errors and omissions contained in any third-party resource outside of the direct control of Technicians, unless otherwise specified.
Ownership Rights
Technicians shall have ownership rights to all Technicians' Material.
"Technicians' Material" consists of all copyrightable:
Materials that do not constitute Services or Work Product (as defined in Section 1, Scope of Services, Exhibit A - Payment Terms, and in Exhibit B - Specifications). Materials that are solely owned by Technicians ("Pre-existing works") or licensed to Technicians. Materials that are incorporated into the Work Product or a part of the Services. Additional materials shall include, but are not limited to: Insert additional materials here.
Technicians shall hold all rights, title, and interest in and to Technicians' Material. Customer shall not do anything that may infringe upon or in any way undermine Technicians' rights, title, and interest in Technicians' Material, as described in this paragraph 2. Notwithstanding the above, Technicians hereby grant Customer an unrestricted, nonexclusive, perpetual, fully paid-up worldwide license for the use or for the sublicense of the use of any Technicians' Material employed under this Agreement.
Compensation
For all of Technicians' Services under this Agreement, Customer shall compensate Technicians in cash, pursuant to the terms in Sec.1 - Scope of Services. In the event Customer fails to make any of the payments referenced in Sec. 1, Technicians have the right, but are not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement (breach), (2) immediately stop all Repairs and Services, (3) bring legal action.
Mutual Confidentiality
Customer and Technicians acknowledge and agree that all information passed directly or indirectly between Technicians and Customer, including, but not limited to, documentation, product specifications, drawings, pictures, photographs, charts, correspondence, supplier lists, financial reports, analyses and other furnished property shall be the exclusive property of the respective owner (the "Owning Party") and will be held in strict confidence. Both parties shall keep the Confidential Information in confidence and shall not, at any time during or after the term of this Agreement, without prior written consent from the Owning Party, disclose or otherwise make available to anyone, either directly or indirectly, all or any part of the Confidential Information. Excluded from the "Confidential Information" definition is anything that can be seen by the public or has been previously made available by the Owning Party in a public venue. Notwithstanding the above, Technicians are under no obligation or confidentiality when confronted by information of a criminal nature.
Limited Warranty and Limitation on Damages
Customer waives any warranty, express or implied, for the Services and Repairs performed under this Agreement. Customer acknowledges that Technicians are not responsible for the results obtained by Customer when using any Services or Work Product produced by Technicians. Customer waives any claim for damages, direct or indirect, and agrees that its sole and exclusive remedy for damages (either in contract or tort) is the return of the consideration paid to Technicians as set forth in Exhibit A attached hereto. No action, regardless of form, arising out of the Services rendered or Work Product, under the Agreement, may be brought by either party more than one year after the cause of action has occurred.
In no event shall Technicians be held liable for consequential damages.
Independent Contractor
Technicians are retained as independent contractors. Technicians will be fully responsible for payment of their own income taxes on all compensation earned under this Agreement. Customer will not withhold or pay any income tax, social security tax, or any other payroll taxes on Technicians' behalf. Technicians understand that they will not be entitled to any fringe benefits that Customer provides for Customer's employees generally or to any statutory employment benefits, including without limitation, worker's compensation or unemployment insurance.
1 Independent Contractor Behavior
Technicians agree to adhere to all of Customer's policies and procedures concerning code and conduct while on Customer's premises. Customer agrees to make available to Technicians prior to the commencement of this Agreement all manuals, codes, rules, and regulations that Customer requires Customer's staff or employees to read and/or sign.
Insurance
Technicians shall maintain throughout the entire term of this Agreement, adequate general liability insurance providing coverage against liability for bodily injury, death, and property damage that may arise out of or be based upon any act or omission of Technicians or any of their employees, agents or subcontractors under this Agreement. Upon written request, Technicians shall provide certificates from their insurers indicating the amount of insurance coverage, the nature of such coverage, and the expiration date of each applicable policy. Technicians shall not name Customer as an additional insured on any applicable policy at any time during this Agreement, or as a condition of acceptance of this Agreement.
Equipment
Customer agrees to make available to Technicians, for Technicians' use in performing the Services required by this Agreement, such items of hardware and software as Customer and Technicians may agree are reasonably necessary for such purpose.
1 Expenses
Technicians will not be reimbursed for any expenses incurred in connection with the Services or Work Product, whether direct or indirect, without the express written approval of Customer.
0 General Provisions
1 Entire Agreement
This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings, written or oral, between the parties relating to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto.
2 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of State. Exclusive jurisdiction and venue shall be in the County County, State Superior Court.
3 Binding Effect
This Agreement shall be binding upon and inure to the benefit of Customer and Technicians and their respective successors and assigns, provided that Technicians may not assign any of their obligations under this Agreement without Customer's prior written consent.
4 Waiver
The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect, limit, or waive such party's right thereafter to enforce and compel strict compliance with every term and condition of this Agreement.
5 Good Faith
Each party represents and warrants to the other that such party has acted in good faith, and agrees to continue to so act, in the negotiation, execution, delivery, performance, and any termination of this Agreement.
6 No Right to Assign
Technicians have no right to assign, sell, modify, or otherwise alter this Agreement, except upon the express written advance approval of Customer, which consent can be withheld for any reason. Customer may freely assign Customer's rights and obligations under this Agreement.
7 Payments
In the event Customer fails to make any of the payments set forth on Exhibit A within the time prescribed in Exhibit A, Technicians have the right to withhold Services, remove Work Product from Customer-owned resources, or seek legal remedy until payment is made in full, plus accrued late charges of 1 1/2% per month.
8 Indemnification
Customer warrants that everything Customer gives Technicians in the execution or performance of Services, or the creation of any and all Work Product is legally owned or licensed to Customer. Customer agrees to indemnify and hold Technicians harmless from any and all claims brought by any third party relating to any aspect of the Services or Work Product, including, but without limitation, any and all demands, liabilities, losses, costs, and claims including attorney's fees arising out of injury caused by Customer's products/services, material supplied by Customer, or copyright infringement.
9 No Responsibility for Theft
Technicians have no responsibility for any third party taking all or any part of the Services or Work Product, results of Services or Work Performed, or the improper use by any third party of any Services or Work Product produced by Technicians.
10 Right to Make Derivative Works
Technicians have the exclusive rights in making any derivative works of any Services, Methodology, or Work Product.
11 Attorney's Fees
In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement, the prevailing party shall be entitled to recover its actual attorney's fees and costs, including expert witness fees.
All parties represent and warrant that, on the date first written above, they are authorized to enter into this Agreement in its entirety and duly bind their respective principals by their signatures below:
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Ian Lauder has been helping businesses write their proposals and contracts for two decades. Ian is the owner and founder of Proposal Kit, one of the original sources of business proposal and contract software products started in 1997.By Ian Lauder
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Proposal Kit, Inc. makes no warranty and accepts no responsibility for the suitability of any materials to the licensee's business. Proposal Kit, Inc. assumes no responsibility or liability for errors or inaccuracies. Licensee accepts all responsibility for the results obtained. The information included is not legal advice. Names in use cases have been fictionalized. Your use of the contract template and any purchased packages constitutes acceptance and understanding of these disclaimers and terms and conditions.
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