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This is a long form agreement when providing on-site or in-home computer repair and support services. This version is for more complex repairs and includes more protection clauses.
Document Length: 5 Pages
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Alternate documents are those which may be used instead of this document depending on your situation. Alternate documents may be better suited for different size projects, more specialized projects, variations on rights, etc.

Alternate Documents:
Related documents may be used in conjunction with this document depending on your situation. Many related documents are intended for use as part of a contract management system.

Related Documents:
On Site Computer Repair and Support (long)
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How do you write a On Site Computer Repair and Support (long) document?

IN HOME COMPUTER SUPPORT AND REPAIR AGREEMENT THIS AGREEMENT is made this current day day of current month current year by and between company name Technicians and first name last name Customer Agreements In consideration of the mutual covenants set forth in this Agreement Customer and Technicians hereby agree as follows. 1. Scope of Services. Technicians shall provide to Customer the repair and consultation services described below the Services Work Product or Repairs Description of Repair or Service Time Fixed Amount Allotted Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr 1 Limitation of Services.

Technicians shall not be responsible for the following. 1 Damaged corrupted or inaccessible data or files or other damage or liability resultant from or arising out of the repairs or services provided to customer by Technicians. 2 Ability or inability to use any hardware or related equipment network or network resource or connectivity. 3 Ability or inability to use any third party service or software. 4 Compatibility issues with other software hardware or related services resultant from work performed by Technicians. 5 Loss of productivity wages income or any monetary damage resultant from or the proximate cause of work performed by Technicians. 6 Liaising with any billing and or accounting on matters related to payment for software licenses Services or other items provided by or acquired for Customer by Technicians.

7 Monitoring of any kind of any operating systems applications services or software upgrades patches fixes or any other ongoing maintenance or obligation between the Technicians and Customer. 8 Fixing errors and omissions contained in any third party resource outside of the direct control of Technicians unless otherwise specified. 2. Ownership Rights. Technicians shall have ownership rights to all Technicians Material. Technicians Material consists of all copyrightable. Materials that do not constitute Services or Work Product as defined in Section Scope of Services Exhibit Payment Terms and in Exhibit Specifications. Materials that are solely owned by Technicians Pre existing works or licensed to Technicians. Materials that are incorporated into the Work Product or part of the Services.

Additional materials shall include but are not limited to. Insert additional materials here. Technicians shall hold all rights title and interest in and to Technicians Material. Customer shall not do anything that may infringe upon or in any way undermine Technicians rights title and interest in Technicians Material as described in this paragraph 2. Notwithstanding the above Technicians hereby grant Customer an unrestricted nonexclusive perpetual fully paid up worldwide license for the use or for the sublicense of the use of any Technicians Material employed under this Agreement. 3. Compensation. For all of Technicians Services under this Agreement Customer shall compensate Technicians in cash pursuant to the terms in Sec. Scope of Services. In the event Customer fails to make any of the payments referenced in Sec. Technicians have the right but are not obligated to pursue any or all of the following remedies. terminate the Agreement breach immediately stop all Repairs and Services bring legal action. 4. Mutual Confidentiality. Customer and Technicians acknowledge and agree that all information passed directly or indirectly between Technicians and Customer including but not limited to documentation product specifications drawings pictures photographs charts correspondence supplier lists financial reports analyses and other furnished property shall be the exclusive property of the respective owner the Owning Party and will be held in strict confidence. Both parties shall keep the Confidential Information in confidence and shall not at any time during or after the term of this Agreement without prior written consent from the Owning Party disclose or otherwise make available to anyone either directly or indirectly all or any part of the Confidential Information. Excluded from the Confidential Information definition is anything that can be seen by the public or has been previously made available by the Owning Party in public venue. Notwithstanding the above Technicians are under no obligation or confidentiality when confronted by information of criminal nature. 5. Limited Warranty and Limitation on Damages. Customer waives any warranty express or implied for the Services and Repairs performed under this Agreement. Customer acknowledges that Technicians are not responsible for the results obtained by Customer when using any Services or Work Product produced by Technicians. Customer waives any claim for damages direct or indirect and agrees that its sole and exclusive remedy for damages either in contract or tort is the return of the consideration paid to Technicians as set forth in Exhibit attached hereto. No action regardless of form arising out of the Services rendered or Work Product under the Agreement may be brought by either party more than one year after the cause of action has occurred. In no event shall Technicians be held liable for consequential damages.

6. Independent Contractor. Technicians are retained as independent contractors. Technicians will be fully responsible for payment of their own income taxes on all compensation earned under this Agreement. Customer will not withhold or pay any income tax social security tax or any other payroll taxes on Technicians behalf. Technicians understand that they will not be entitled to any fringe benefits that Customer provides for Customers employees generally or to any statutory employment benefits including without limitation workers compensation or unemployment insurance. 6 Independent Contractor Behavior. Technicians agree to adhere to all of Customers policies and procedures concerning code and conduct while on Customers premises. Customer agrees to make available to Technicians prior to the commencement of this Agreement all manuals codes rules and regulations that Customer requires Customers staff or employees to read and or sign. 7. Insurance.

Technicians shall maintain throughout the entire term of this Agreement adequate general liability insurance providing coverage against liability for bodily injury death and property damage that may arise out of or be based upon any act or omission of Technicians or any of their employees agents or subcontractors under this Agreement. Upon written request Technicians shall provide certificates from their insurers indicating the amount of insurance coverage the nature of such coverage and the expiration date of each applicable policy. Technicians shall not name Customer as an additional insured on any applicable policy at any time during this Agreement or as condition of acceptance of this Agreement. 8. Equipment. Customer agrees to make available to Technicians for Technicians use in performing the Services required by this Agreement such items of hardware and software as Customer and Technicians may agree are reasonably necessary for such purpose. 8 Expenses. Technicians will not be reimbursed for any expenses incurred in connection with the Services or Work Product whether direct or indirect without the express written approval of Customer. 9 General Provisions. 9 Entire Agreement. This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings written or oral between the parties relating to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto. 9 Governing Law.

This Agreement shall be governed by and construed in accordance with the laws of the State of state or province. Exclusive jurisdiction and venue shall be in the county County state or province Superior Court. 9 Binding Effect. This Agreement shall be binding upon and inure to the benefit of Customer and Technicians and their respective successors and assigns provided that Technicians may not assign any of their obligations under this Agreement without Customers prior written consent. 9 Waiver. The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect limit or waive such partys right thereafter to enforce and compel strict compliance with every term and condition of this Agreement. 9 Good Faith. Each party represents and warrants to the other that such party has acted in good faith and agrees to continue to so act in the negotiation execution delivery performance and any termination of this Agreement. 9 No Right to Assign.

Technicians have no right to assign sell modify or otherwise alter this Agreement except upon the express written advance approval of Customer which consent can be withheld for any reason. Customer may freely assign Customers rights and obligations under this Agreement. 9 Payments. In the event Customer fails to make any of the payments set forth on Exhibit within the time prescribed in Exhibit Technicians have the right to withhold Services remove Work Product from Customer owned resources or seek legal remedy until payment is made in full plus accrued late charges of 2% per month. 9 Indemnification. Customer warrants that everything Customer gives Technicians in the execution or performance of Services or the creation of any and all Work Product is legally owned or licensed to Customer. Customer agrees to indemnify and hold Technicians harmless from any and all claims brought by any third party relating to any aspect of the Services or Work Product including but without limitation any and all demands liabilities losses costs and claims including attorneys fees arising out of injury caused by Customers products services material supplied by Customer or copyright infringement.

9 No Responsibility for Theft. Technicians have no responsibility for any third party taking all or any part of the Services or Work Product results of Services or Work Performed or the improper use by any third party of any Services or Work Product produced by Technicians. 9. 10 Right to Make Derivative Works. Technicians have the exclusive rights in making any derivative works of any Services Methodology or Work Product. 9. 11 Attorneys Fees.

In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement the prevailing party shall be entitled to recover its actual attorneys fees and costs including expert witness fees. All parties represent and warrant that on the date first written above they are authorized to enter into this Agreement in its entirety and duly bind their respective principals by their signatures below. EXECUTED as of the date first written above. Customer By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed

company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed Customer Initials Technicians Initials

How do you write a Repair Estimate Quote document? (alternate or related contract document)

Repair Estimate Quote This quote is good for days from the date listed below for labor only. company name address address city state or province zip or postal code Phone. phone number Date. current date Estimated Delivery. end date Estimate #. WorkOrder Pricing and Options for.

company name city state or province zip or postal code Phone. phone number Job Options Repair. Installation. Upgrade.

Job Description. Insert what you are doing for the customer here Make. Model. Serial Number. Pick up Local Delivery Shipped PART # DESCRIPTION QTY PRICE ea SUBTOTAL TOTAL PARTS TAX TOTAL LABOR TOTAL ESTIMATE Labor Description. Insert detailed description of the work to be performed. Shipping Options.

Fed Ex UPS DHL USPS Freight Estimated Shipping Costs. Insert Shipping Estimate Note. All shipping costs are estimates and subject to change. Customers may opt to use their shipper of choice or their own account. Cost estimates of third party components are only good for the day quoted and are subject to change at any time before the repair order is authorized. No goods will be held for over thirty days. company name is not responsible for loss or damages caused by events outside of our control. Repairs are warranted for thirty days from date of delivery for labor only. Company Initials Customer Initials

Writing the Computer Support Contract document (alternate or related contract document)

COMPUTER SUPPORT AGREEMENT THIS AGREEMENT is made this current day day of current month current year by and between company name Consultants and company name Customer Agreements In consideration of the mutual covenants set forth in this Agreement Customer and Consultants hereby agree as follows. 1. Scope of Services. Consultants shall during the Term as defined below provide to Customer the computer consulting services described below the Services or Work Product at such times as Customer may reasonably request. Services include but are not limited to. 1 Install patches fixes and updates to operating system and or servers; install additional software packages to the operating system or server; install patches fixes and updates to additional software packages.

2 Maintain adequate protection and safeguard Customer against virus Trojan spyware the Protections or any other unauthorized intrusion Customer may specify. 3 Develop policies and procedures for updating Protections. 4 Evaluate and make recommendations to Customer regarding Network Security Protections or any other concerns Consultants may have in order to safeguard Customers Network Workstations Computers or other related systems. 5 Provide consultation and installation Services for any new projects or tasks that Customer requests of Consultants. 6 Provide disaster recovery from backup and maintain current file library of all software licenses records or purchases Consultants have made for Customer source code and maintain history log or other record for Customer concerning all installations upgrades patches or other Services performed for Customer. 7 Offer general advice and guidance to Customers employees or end users and make recommendations to Customer concerning their systems and software. 8 Liaise with hardware engineers and customer support or other Services or entities related to the maintenance and upkeep of Customers systems and software. 9 Provide up to two hours of consultation with Customer every month in order to schedule any projects set priorities or discuss special needs that Customer may have. 1 Limitation of Services.

Consultants shall not be responsible for the following. 1 Liaising with billing and or accounting on matters related to payment for software licenses Services or other items unless directly provided by or acquired for Customer by Consultants. 2 Monitoring Web Site or Web Server status unless otherwise specified and agreed upon. 3 Fixing errors and omissions contained in any third party resource outside of the direct control of Consultants unless otherwise specified. 2. Specifications. Consultants agree to perform the Services pursuant to the specifications set forth in Exhibit attached hereto the Specifications 3. Term of Service. This Agreement shall commence on start date and shall continue in full force and effect until terminated by either party upon at least ninety days prior written notice. Absent termination notice no event except breach may terminate this Agreement prior to end date. Upon termination of this Agreement Consultants shall transfer and make available to Customer all property and materials in Consultants possession or subject to Consultants control that are the rightful property of Customer. Consultants shall make every reasonable effort to secure all written or descriptive matter that pertains to the Services or Work Product and agree to provide reasonable cooperation to arrange for the transfer of all property contracts agreements supplies and other third party interests including those not then utilized and all rights and claims thereto and therein. In the event of loss or destruction of any such material or descriptive matter Consultants shall immediately notify Customer of the details of the loss or destruction in writing and provide the necessary information for loss statement or other documentation to Customer.

4. Ownership Rights. Consultants shall have ownership to all Consultants Material. Consultants Material consists of all copyrightable. Materials that do not constitute Services or Work Product as defined in Section Scope of Services and in Exhibit Specifications Materials that are solely owned by Consultants Pre existing works or licensed to Consultants. Materials that are incorporated into the Work Product or part of the Services. Additional material shall include but are not limited to. Insert additional material here.

Consultants shall hold all rights title and interest in and to Consultants Material. Customer shall not do anything that may infringe upon or in any way undermine Consultants rights title and interest in Consultants Material as described in this paragraph 4. Notwithstanding the above Consultants hereby grant Customer an unrestricted nonexclusive perpetual fully paid up worldwide license for the use or for the sublicense of the use of any Consultants Material employed under this Agreement. 5. Compensation. For all of Consultants Services under this Agreement Customer shall compensate Consultants in cash pursuant to the terms of Exhibit attached hereto. In the event Customer fails to make any of the payments referenced in Exhibit by the deadline set forth in Exhibit Consultants have the right but are not obligated to pursue any or all of the following remedies. terminate the Agreement breach immediately stop all Services bring legal action. 6. Mutual Confidentiality. Customer and Consultants acknowledge and agree that the Specifications and all other documents and information related to the performance production creation or any expression of the Services or Work Product are the property of Customer. Materials shared between Consultants and Customer the Confidential Information including but not limited to documentation product specifications drawings pictures photographs charts correspondence supplier lists financial reports analyses and other furnished property shall be the exclusive property of the respective owner the Owning Party and will constitute valuable trade secrets. Both parties shall keep the Confidential Information in confidence and shall not at any time during or after the term of this Agreement without prior written consent from the Owning Party disclose or otherwise make available to anyone either directly or indirectly all or any part of the Confidential Information. Excluded from the Confidential Information definition is anything that can be seen by the public or had been previously made available by the Owning Party in public venue. 7. Limited Warranty and Limitation on Damages. Consultants warrant the Services or Work Product will conform to the Specifications. If the Services or Work Product do not conform to the Specifications Consultants shall be responsible for correcting the Services or Work Product without unreasonable delay at Consultants sole expense and without charge to Customer to bring the Services or Work Product into conformance with the Specifications. This warranty shall be the exclusive warranty available to Customer. Customer waives any other warranty express or implied. Customer acknowledges that Consultants are not responsible for the results obtained by Customer when using any Services or Work Product produced by Consultants. Customer waives any claim for damages direct or indirect and agrees that its sole and exclusive remedy for damages either in contract or tort is the return of the consideration paid to Consultants as set forth in Exhibit attached hereto. No action regardless of form arising out of the Services rendered or Work Product under the Agreement may be brought by either party more than one year after the cause of action has occurred. In no event shall Consultants be held liable for consequential damages. 8. Independent Contractor.

Consultants are retained as independent contractors. Consultants will be fully responsible for payment of their own income taxes on all compensation earned under this Agreement. Customer will not withhold or pay any income tax social security tax or any other payroll taxes on Consultants behalf. Consultants understand that they will not be entitled to any fringe benefits that Customer provides for Customers employees generally or to any statutory employment benefits including without limitation workers compensation or unemployment insurance. 8 Independent Contractor Behavior. Consultants agree to adhere to all of Customers policies and procedures concerning code and conduct while on Customers premises. Customer agrees to make available to Consultants prior to the commencement of this Agreement all manuals codes rules and regulations that Customer requires Customers staff or employees to read and or sign. 9. Insurance. Consultants shall maintain throughout the entire term of this Agreement adequate general liability insurance providing coverage against liability for bodily injury death and property damage that may arise out of or be based upon any act or omission of Consultants or any of their employees agents or subcontractors under this Agreement. Upon written request Consultants shall provide certificates from their insurers indicating the amount of insurance coverage the nature of such coverage and the expiration date of each applicable policy. Consultants shall not name Customer as an additional insured on any applicable policy at any time during this Agreement or as condition of acceptance of this Agreement. 10. Equipment. Customer agrees to make available to Consultants for Consultants use in performing the Services required by this Agreement such items of hardware and software as Customer and Consultants may agree are reasonably necessary for such purpose.

10 Expenses. Consultants will not be reimbursed for any expenses incurred in connection with the Services or Work Product whether direct or indirect without the express written approval of Customer. 11. General Provisions. 11 Entire Agreement. This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings written or oral between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto. 11 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of state or province. Exclusive jurisdiction and venue shall be in the county County state or province Superior Court. 11 Binding Effect.

This Agreement shall be binding upon and inure to the benefit of Customer and Consultants and their respective successors and assigns provided that Consultants may not assign any of their obligations under this Agreement without Customers prior written consent. 11 Waiver. The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect limit or waive such partys right thereafter to enforce and compel strict compliance with every term and condition of this Agreement. 11 Good Faith. Each party represents and warrants to the other that such party has acted in good faith and agrees to continue to so act in the negotiation execution delivery performance and any termination of this Agreement. 11 No Right to Assign. Consultants have no right to assign sell modify or otherwise alter this Agreement except upon the express written advance approval of Customer which consent can be withheld for any reason. Customer may freely assign Customers rights and obligations under this Agreement. 11 Payments.

In the event Customer fails to make any of the payments set forth on Exhibit within the time prescribed in Exhibit Consultants have the right to withhold Services remove Work Product from Consultant owned resources or seek legal remedy until payment is made in full plus accrued late charges of 2% per month. 11 Indemnification. Customer warrants that everything Customer gives Consultants in the execution or performance of Services or the creation of any and all Work Product is legally owned or licensed to Customer. Customer agrees to indemnify and hold Consultants harmless from any and all claims brought by any third party relating to any aspect of the Services or Work Product including but without limitation any and all demands liabilities losses costs and claims including attorneys fees arising out of injury caused by Customers products services material supplied by Customer or copyright infringement. 11 Use of Descriptions of Services or Work Product for Promotional Purposes. Customer grants Consultants the right to use descriptive text testimonials performance metrics and other images photos and or graphics that demonstrate the Services or Work Product for promotional purposes and or to cross link such items with other promotional resources developed by Consultants. 11. 10 No Responsibility for Theft. Consultants have no responsibility for any third party taking all or any part of the Services or Work Product results of Services or Work Performed or the improper use of any Services or Work Product produced by Consultants by any third party. 11. 11 Right to Make Derivative Works.

Consultants have the exclusive rights in making any derivative works of any Services Methodology or Work Product. 11. 12 Attorneys Fees. In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement the prevailing party shall be entitled to recover its actual attorneys fees and costs including expert witness fees. 11. 13 No responsibility for loss. Consultants are not responsible for any down time lost files equipment failures acts of nature or any damage resultant from activities considered beyond the control of Consultants such as war riots natural disasters vandalism and other events. The parties represent and warrant that on the date first written above they are authorized to enter into this Agreement in its entirety and duly bind their respective principals by their signatures below. EXECUTED as of the date first written above. company name

By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed Customer Initials Consultant Initials

A Document from Contract Pack

The editable On Site Computer Repair and Support (long) template - complete with the actual formatting and layout is available in the retail Contract Packs.
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