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This is a long form agreement when providing on-site or in-home computer repair and support services. This version is for more complex repairs and includes more protection clauses.
Document Length: 5 Pages
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Alternate documents are those which may be used instead of this document depending on your situation. Alternate documents may be better suited for different size projects, more specialized projects, variations on rights, etc.

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On Site Computer Repair and Support (long)
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How to write my On Site Computer Repair and Support (long) document

IN HOME COMPUTER SUPPORT AND REPAIR AGREEMENT THIS AGREEMENT is made this current day day of current month current year by and between company name Technicians and first name last name Customer Agreements In consideration of the mutual covenants set forth in this Agreement Customer and Technicians hereby agree as follows. 1. Scope of Services. Technicians shall provide to Customer the repair and consultation services described below the Services Work Product or Repairs Description of Repair or Service Time Fixed Amount Allotted Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr Insert description here. hours hours hourly rate hr 1 Limitation of Services.

Technicians shall not be responsible for the following. 1 Damaged corrupted or inaccessible data or files or other damage or liability resultant from or arising out of the repairs or services provided to customer by Technicians. 2 Ability or inability to use any hardware or related equipment network or network resource or connectivity. 3 Ability or inability to use any third party service or software. 4 Compatibility issues with other software hardware or related services resultant from work performed by Technicians. 5 Loss of productivity wages income or any monetary damage resultant from or the proximate cause of work performed by Technicians. 6 Liaising with any billing and or accounting on matters related to payment for software licenses Services or other items provided by or acquired for Customer by Technicians.

7 Monitoring of any kind of any operating systems applications services or software upgrades patches fixes or any other ongoing maintenance or obligation between the Technicians and Customer. 8 Fixing errors and omissions contained in any third party resource outside of the direct control of Technicians unless otherwise specified. 2. Ownership Rights. Technicians shall have ownership rights to all Technicians Material. Technicians Material consists of all copyrightable. Materials that do not constitute Services or Work Product as defined in Section Scope of Services Exhibit Payment Terms and in Exhibit Specifications. Materials that are solely owned by Technicians Pre existing works or licensed to Technicians. Materials that are incorporated into the Work Product or part of the Services.

Additional materials shall include but are not limited to. Insert additional materials here. Technicians shall hold all rights title and interest in and to Technicians Material. Customer shall not do anything that may infringe upon or in any way undermine Technicians rights title and interest in Technicians Material as described in this paragraph 2. Notwithstanding the above Technicians hereby grant Customer an unrestricted nonexclusive perpetual fully paid up worldwide license for the use or for the sublicense of the use of any Technicians Material employed under this Agreement. 3. Compensation. For all of Technicians Services under this Agreement Customer shall compensate Technicians in cash pursuant to the terms in Sec. Scope of Services. In the event Customer fails to make any of the payments referenced in Sec. Technicians have the right but are not obligated to pursue any or all of the following remedies. terminate the Agreement breach immediately stop all Repairs and Services bring legal action. 4. Mutual Confidentiality. Customer and Technicians acknowledge and agree that all information passed directly or indirectly between Technicians and Customer including but not limited to documentation product specifications drawings pictures photographs charts correspondence supplier lists financial reports analyses and other furnished property shall be the exclusive property of the respective owner the Owning Party and will be held in strict confidence. Both parties shall keep the Confidential Information in confidence and shall not at any time during or after the term of this Agreement without prior written consent from the Owning Party disclose or otherwise make available to anyone either directly or indirectly all or any part of the Confidential Information. Excluded from the Confidential Information definition is anything that can be seen by the public or has been previously made available by the Owning Party in public venue. Notwithstanding the above Technicians are under no obligation or confidentiality when confronted by information of criminal nature. 5. Limited Warranty and Limitation on Damages. Customer waives any warranty express or implied for the Services and Repairs performed under this Agreement. Customer acknowledges that Technicians are not responsible for the results obtained by Customer when using any Services or Work Product produced by Technicians. Customer waives any claim for damages direct or indirect and agrees that its sole and exclusive remedy for damages either in contract or tort is the return of the consideration paid to Technicians as set forth in Exhibit attached hereto. No action regardless of form arising out of the Services rendered or Work Product under the Agreement may be brought by either party more than one year after the cause of action has occurred. In no event shall Technicians be held liable for consequential damages.

6. Independent Contractor. Technicians are retained as independent contractors. Technicians will be fully responsible for payment of their own income taxes on all compensation earned under this Agreement. Customer will not withhold or pay any income tax social security tax or any other payroll taxes on Technicians behalf. Technicians understand that they will not be entitled to any fringe benefits that Customer provides for Customers employees generally or to any statutory employment benefits including without limitation workers compensation or unemployment insurance. 6 Independent Contractor Behavior. Technicians agree to adhere to all of Customers policies and procedures concerning code and conduct while on Customers premises. Customer agrees to make available to Technicians prior to the commencement of this Agreement all manuals codes rules and regulations that Customer requires Customers staff or employees to read and or sign. 7. Insurance.

Technicians shall maintain throughout the entire term of this Agreement adequate general liability insurance providing coverage against liability for bodily injury death and property damage that may arise out of or be based upon any act or omission of Technicians or any of their employees agents or subcontractors under this Agreement. Upon written request Technicians shall provide certificates from their insurers indicating the amount of insurance coverage the nature of such coverage and the expiration date of each applicable policy. Technicians shall not name Customer as an additional insured on any applicable policy at any time during this Agreement or as condition of acceptance of this Agreement. 8. Equipment. Customer agrees to make available to Technicians for Technicians use in performing the Services required by this Agreement such items of hardware and software as Customer and Technicians may agree are reasonably necessary for such purpose. 8 Expenses. Technicians will not be reimbursed for any expenses incurred in connection with the Services or Work Product whether direct or indirect without the express written approval of Customer. 9 General Provisions. 9 Entire Agreement. This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings written or oral between the parties relating to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto. 9 Governing Law.

This Agreement shall be governed by and construed in accordance with the laws of the State of state or province. Exclusive jurisdiction and venue shall be in the county County state or province Superior Court. 9 Binding Effect. This Agreement shall be binding upon and inure to the benefit of Customer and Technicians and their respective successors and assigns provided that Technicians may not assign any of their obligations under this Agreement without Customers prior written consent. 9 Waiver. The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect limit or waive such partys right thereafter to enforce and compel strict compliance with every term and condition of this Agreement. 9 Good Faith. Each party represents and warrants to the other that such party has acted in good faith and agrees to continue to so act in the negotiation execution delivery performance and any termination of this Agreement. 9 No Right to Assign.

Technicians have no right to assign sell modify or otherwise alter this Agreement except upon the express written advance approval of Customer which consent can be withheld for any reason. Customer may freely assign Customers rights and obligations under this Agreement. 9 Payments. In the event Customer fails to make any of the payments set forth on Exhibit within the time prescribed in Exhibit Technicians have the right to withhold Services remove Work Product from Customer owned resources or seek legal remedy until payment is made in full plus accrued late charges of 2% per month. 9 Indemnification. Customer warrants that everything Customer gives Technicians in the execution or performance of Services or the creation of any and all Work Product is legally owned or licensed to Customer. Customer agrees to indemnify and hold Technicians harmless from any and all claims brought by any third party relating to any aspect of the Services or Work Product including but without limitation any and all demands liabilities losses costs and claims including attorneys fees arising out of injury caused by Customers products services material supplied by Customer or copyright infringement.

9 No Responsibility for Theft. Technicians have no responsibility for any third party taking all or any part of the Services or Work Product results of Services or Work Performed or the improper use by any third party of any Services or Work Product produced by Technicians. 9. 10 Right to Make Derivative Works. Technicians have the exclusive rights in making any derivative works of any Services Methodology or Work Product. 9. 11 Attorneys Fees.

In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement the prevailing party shall be entitled to recover its actual attorneys fees and costs including expert witness fees. All parties represent and warrant that on the date first written above they are authorized to enter into this Agreement in its entirety and duly bind their respective principals by their signatures below. EXECUTED as of the date first written above. Customer By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed

company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed Customer Initials Technicians Initials

Writing the Computer Hardware and Networking Contract document (alternate or related contract document)

COMPUTER SERVICES AND INSTALLATION AGREEMENT THIS AGREEMENT is made this current day day of current month current year by and between company name Company and company name Customer Recitals A. Company has experience and expertise in the development of Networks. B. Customer desires to have Company develop Network for them.

C. Company desires to develop Customers Network on the terms and conditions set forth herein the Network Agreements In consideration of the mutual covenants set forth in this Agreement Customer and Company hereby agree as follows. 1. Development of Network. Company agrees to installation management and development of the Network and Network based operations according to the terms listed on Exhibit attached hereto. 2. Specifications. Company agrees to develop the Network pursuant to the Specifications set forth in Exhibit attached hereto the Specifications

3. Delivery Dates and Milestones. Company will use reasonable diligence in the development of the Network and endeavor to deliver to Customer an operational Network no later than delivery date. Customer acknowledges however that this delivery deadline and the other payment milestones listed in Exhibit are estimates and are not required delivery dates. 4. Services Provided. Services described here are provided for Linux Windows Macintosh Sun UNIX systems only unless otherwise specified. 4 Physical Security. Company will provide an operating environment Computer Rooms for all hardware with adequate smoke and heat detectors and inspect existing sprinkler systems to help prevent any damage to hardware from fire.

Company will provide 12 hour UPS backup system for all servers and critical systems to protect against power failure. Company will install and setup security access points to computer room for systems staff to prevent physical attacks intrusions and other unauthorized access. Security reporting will be provided to monitor and report on all access to computer rooms. 4 Data and Network Security. Company will provide monitoring systems for recording unauthorized access and break ins.

Company will automatically close accounts and force password changes as it deems necessary in order to ensure the integrity of the system whenever accounts have been compromised. Company will establish and ensure that proper procedures are in place requiring the use of passwords and other security procedures that meet acceptable security standards. Company will monitor and implement CERT advisories that identify security problems in vendor supplied software. Company will implement any appropriate safeguards it deems fit to prevent unauthorized use of systems increase Network stability and repair or remove identified threats to the Network. 4 Software. Company will install update upgrade and configure software packages Systems required by the Network and manage all email ftp web server name server and other software and services as set forth in Exhibit B. Company will maintain the installation any updates and any daily tasks required for the maintenance of the system software. Company will manage licenses and make long term software recommendations to Customer. Company will setup procedures to ensure that only authorized users can make changes to systems and user software. Company will ensure that any changes to systems software are recorded in log or record format to ensure proper documentation and history of all changes. Company will establish proper procedures to assist in the detection and repair of computer virus or other threats and employ measures aimed at preventing virus from infecting software. Company will monitor and apply any patches upgrades or other fixes necessary for protecting the Network or System software from potential threats as Company becomes aware of them. Company will issue communications to users and managers regarding current threats guidelines and procedures users must follow and communicate policy recommendations to management and assist in documentation. 4 User Accounts and System Administration.

Company will create maintain and audit all user accounts and groups and provide daily reports on Network traffic access impact loads and all other metrics as needed or requested by Customer and set forth in Exhibit B. Company will develop and maintain regular monitoring and reporting on Network operation and performance. 4 Hardware Installation Requirements and Maintenance. Company will install all hardware components as set forth in Exhibit and will maintain and continue to extend Network infrastructure and interfaces as needed. Company will install and maintain any new hardware workstations printers peripherals and be responsible for ordering any needed hardware or services. Company will be responsible for integration of new hardware and manage any third party maintenance and warranty contracts on hardware or equipment. 4 Daily Operations.

Company will be responsible for ordering and maintaining any relevant supplies e. g. cables disks tapes backup media. Company will inspect and maintain printer queues job queues and provide troubleshooting and or arrange for repair services for the Network. Company will develop backup procedures and policies for system and user software and provide adequate testing for all procedures put in place by Company. Company will maintain off site storage of any backup media to ensure Network integrity and protection and will be responsible for setting up daily procedure for backing up all data. 4 General Support Services. Company will be available to respond to questions about Network and systems problems. Company will staff help desk with combination of phone and email support services from 9. am to 5. pm Monday through Friday time zone. Company will be responsible for maintaining an ongoing log of support requests actions taken and track user support requests to completion. 4 Administration and Planning. Company will work with Customer its managers and staff to provide advice on any computing requirements Network and information management user requests hardware and software purchases and assist Customer with negotiations with third party vendors covered under this Agreement as set forth in Exhibit B.

5. Compensation. For all of Companys services under this Agreement Customer shall compensate Company in cash pursuant to the terms of Exhibit attached hereto. In the event Customer fails to make any of the payments referenced in Exhibit by the deadline set forth in Exhibit Company has the right but is not obligated to pursue any or all of the following remedies. terminate the Agreement remove equipment owned by Company whether leased to Customer by Company or not and any Company personnel or staff from Customer location bring legal action. 6. Confidentiality. Customer and Company acknowledge and agree that the Specifications and all other documents and information related to the development of the Network the Confidential Information will constitute valuable trade secrets of Company. Customer shall keep the Confidential Information in confidence and shall not at any time during or after the term of this Agreement without Companys prior written consent disclose or otherwise make available to anyone either directly or indirectly all or any part of the Confidential Information. 7. Limited Warranty and Limitation on Damages. Company warrants that the Network will conform to the Specifications for days after Customer and Company acceptance that the terms of the Agreement have been met. If the Network does not conform to the Specifications Company shall be responsible to correct the Network without unreasonable delay at Companys sole expense and without charge to Customer to bring the Network into conformance with the Specifications. This warranty shall be the exclusive warranty available to Customer. Customer waives any other warranty express or implied. Customer acknowledges that Company does not warrant that the Network will work on all platforms. Customer acknowledges that Company will not be responsible for the results productivity or any other measurable metric not specified in Exhibit obtained by Customer on the Network. Customer waives any claim for damages direct or indirect and agrees that its sole and exclusive remedy for damages either in contract or tort is the return of the consideration paid to Company as set forth in Exhibit attached hereto. 8. Independent Contractor. Company shall be retained as independent contractors. Company will be fully responsible for payment of their own income taxes on all compensation earned under this Agreement. Customer will not withhold or pay any income tax social security tax or any other payroll taxes on Companys behalf. Company understands that they will not be entitled to any fringe benefits that Customer provides for its employees generally or to any statutory employment benefits including without limitation workers compensation or unemployment insurance.

9. Equipment. Customer agrees to make available to Company for Companys use in performing the services required by this Agreement such items of hardware and software as Customer and Company may agree are reasonably necessary for such purpose. 10. General Provisions. 10 Entire Agreement. This Agreement contains the entire Agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings written or oral between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both of the parties hereto. 10 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of state or province. Exclusive jurisdiction and venue shall be in the county County state or province Superior Court.

10 Binding Effect. This Agreement shall be binding upon and enure to the benefit of Customer and Company and their respective successors and assigns provided that Company may not assign any of its obligations under this Agreement without Customers prior written consent. 10 Waiver. The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect limit or waive such partys right thereafter to enforce and compel strict compliance with every term and condition of this Agreement. 10 Good Faith. Each party represents and warrants to the other that such party has acted in good faith and agrees to continue to so act in the negotiation execution delivery performance and any termination of this Agreement.

10 No Right to Assign. Customer has no right to assign sell modify or otherwise alter this Agreement except upon the express written advance approval of Company which consent can be withheld for any reason. 10 Indemnification. Customer warrants that everything it delivers to Company is legally owned or licensed to Customer. Customer agrees to indemnify and hold Company harmless from any and all claims brought by any third party relating to any aspect of the Network including but without limitation any and all demands liabilities losses costs and claims including attorneys fees arising out of injury caused by Customers products services material supplied by Customer copyright infringement and defective products sold via the Network. Further Customer agrees to indemnify Company from responsibility for problems disruptions caused by third party services that Customer may use such as merchant accounts shopping carts shipping hosting services real time credit card processing and other services that relate to the ownership and operation of the Network. 10 Use of Network for Promotional Purposes. Customer grants Company the right to use its work in producing the Network for promotional purposes. Customer grants Company the right to list reference or otherwise identify Customer as client of Company in Companys advertising and marketing. 10 No Responsibility for Loss. Company will have no responsibility for any third party disrupting intruding or otherwise copying files in part or in whole on all or any part of the Network. Company is not responsible for any down time lost files or any other loss that may occur in the operation of the Network. 10. 10 Attorneys Fees.

In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement the prevailing party shall be entitled to recover its actual attorneys fees and costs including expert witness fees. Each party represents and warrants that on the date first written above they are authorized to enter into this Agreement in entirety and duly bind their respective principals by their signature below. EXECUTED as of the date first written above. company name By signator authorized signature or signer. Job title of signator authorized signature or signer. Date when the contact was signed company name By signator authorized signature or signer.

Job title of signator authorized signature or signer. Date when the contact was signed Customer Initials Company Initials

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