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How to write your Web Site Maintenance Contract
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Use cases for this template
Maya at Lumen & Lark Outfitters stabilizes a growing WordPress store
The Challenge
Maya's boutique ecommerce site kept tripping over outdated plugins, broken links, and unclear support requests as sales surged, while her hosting provider blamed "configuration drift" and her finance team demanded a predictable monthly website maintenance budget.
The Solution
She used Proposal Kit's website maintenance agreement template to formalize scope, support hours, and client responsibilities, then used Proposal Kit's document assembly to generate change request and acceptance signoff forms, the AI Writer to draft a monthly maintenance plan, onboarding checklist, and stakeholder status report, and automated line-item quoting to separate base monthly updates from optional add-ons like API integrations and image editing.
The Implementation
They set a work queue with priority rules for emergencies, defined credentials and access to third-party plugins and the web hosting account, created a monthly report format for maintenance services performed and time allotted, and documented exclusions for redesign work to avoid scope creep.
The Outcome
Downtime dropped, invoices matched the line items the team approved, and website updates shipped on cadence, giving Maya budget clarity and a reliable path to keep the store secure and fast through seasonal peaks.
Owen at Helix Pumps Inc. moves from break-fix to proactive care
The Challenge
Owen managed a B2B manufacturing site suffering from server downtime, PHP compatibility issues, and ad-hoc emails about new pages, with no shared process to handle website support requests or separate monthly maintenance tasks from special projects.
The Solution
He adopted Proposal Kit's maintenance agreement template to define monthly maintenance services and thresholds for additional services, then used the AI Writer to create a performance optimization plan and a risk register, document assembly to compile a service-level overview and maintenance calendar, and line-item quoting to price tiers for plugin updates, uptime monitoring, and database changes.
The Implementation
The team mapped client responsibilities, established a single intake for support requests, scheduled weekly checks and monthly updates, and standardized a same-month change order path for extras like graphic design or new landing pages without disrupting core maintenance activities.
The Outcome
Stakeholders gained clear expectations, SEO improved with consistent updates, and finance welcomed predictable billing that distinguished routine care from project-based work, reducing firefights and accelerating approved enhancements.
Elena at HarborCare Network secures a public-facing health portal
The Challenge
Elena needed to maintain a WordPress site that aggregates content from affiliates and other partners while protecting sensitive information and meeting strict availability goals, yet the board required detailed supporting documents before approving a maintenance provider.
The Solution
She used Proposal Kit's legal template to set scope, confidentiality, and escalation terms, then employed the AI Writer to produce a security update policy, an incident response checklist, and an accessibility and performance improvement proposal, and used line-item quoting to present a clear split between monthly maintenance and optional services like database design and API integrations.
The Implementation
They defined access control, support hours, and escalation, prepared a monthly report format with uptime metrics and completed tasks, and added Proposal Kit's change forms to manage requests from content owners without derailing active maintenance.
The Outcome
The board approved the plan, the portal delivered steadier performance with fewer urgent tickets, and leadership received concise reports and forecasts aligned to the quoted maintenance package and any approved add-ons.
Abstract
A website maintenance contract sets the rules of engagement between a website maintenance provider and a client. It defines the maintenance plan, the maintenance package, and the monthly website maintenance services delivered on a monthly basis. Typical maintenance tasks include website updates, security updates, plugin updates, uptime monitoring, backups, troubleshooting problems, fixing broken links, adding new pages, minor updates to images through image editing and graphic editing, database changes, and API integrations.
For WordPress sites, the agreement should address themes, third-party plugins, PHP compatibility issues, and plugin conflicts. Many businesses also coordinate maintenance with search engine optimization and other online digital marketing, so changes reflect well across search engines.
Clear scope and client responsibilities reduce risk. The client should provide access to the hosting provider or web hosting account and supply client content and other artwork, video clips, audio clips, and website files. The agreement should describe how to submit website support requests, support hours during regular business hours, and response times for emergencies.
Providers often send a monthly report detailing maintenance services performed and time allotted. Additional services such as separate design or a full website redesign may require extensive time and carry an additional charge at an hourly rate under agreed payment terms and payment structure. Work is usually performed by an independent contractor, not a joint venture.
Technology contracts should address third-party services and third-party products that require intensive configuration, server downtime, outdated plugins, malicious code infected prior to engagement, and the client's email issues or own computer problems that are excluded. Many agreements include limited warranties set as the sole and exclusive warranties and a limited remedy, with limited liability that disclaims consequential damages or lost profits to the extent allowed by applicable law. Confidentiality clauses protect proprietary or confidential information and trade secrets held in strict confidence. Intellectual property rights should state that the client is the rightful owner of client content as sole and exclusive property, while the provider retains know-how and tools independently developed.
Written or oral contracts should prefer written notice for changes, renewals, or termination. If a party breaches a material obligation, the other party may require the breaching party to provide prompt written notice and a cure period; if the breaching party fails to cure, remedies may follow under applicable law, court order, or commercial arbitration rules.
Use cases include maintaining shopping carts, stabilizing a CMS design during active maintenance, repairing a distribution system after a break, moderating web forums, and aligning website updates with online digital marketing plans.
The Proposal Kit helps organizations assemble a website maintenance agreement template or maintenance agreement template quickly. Its extensive template library, document assembly, automated line-item quoting, and AI Writer for building supporting documents streamline ordering maintenance services and keep your website on track with clarity and ease of use.
Beyond scope and pricing, a strong monthly agreement clarifies how the maintenance services hereunder will be scheduled, tracked, and reported for the client's website. State how monthly maintenance tasks are prioritized in a work queue, how maintenance services' time is allocated, and when additional fees apply for additional tasks completed in the same month. Define what updates exclude (for example, redevelopment equalling a redesign) and when the developer may, at its sole discretion, recommend a stable version of themes or plugins to keep your website at optimal capabilities. Spell out how the hosting company, agents, employees, and subcontractors will fully cooperate to obtain access, equipment, and connection permissions needed to perform maintenance activities and testing.
Clear client responsibilities reduce delays. The contract should require client representations and client acknowledgements that the client themself is the owner of client content and third-party content they supply, that such topics and artwork furnished are properly conveyable for use, and that client content infringes on no other's proprietary business methods or party's proprietary rights. If the client fails to provide active user credentials or timely approvals at the client's request, the provider can pause task work until receipt of the needed information. Many agreements state that the provider will use commercially reasonable efforts to repair the client's site and provide client updates weekly or via monthly updates, and that unused time does not roll over unless specifically provided.
Dispute and risk terms are often included to protect both sides. Many technology disputes and any claim arising out of a material obligation provided hereunder are routed to related negotiations first; if parties fail to resolve such disagreement, either party may seek a written decision by one arbitrator under the American Arbitration Association administrator, hereinafter collectively referred to as the AAA, or pursue state courts, injunctive relief, or other lawful process as allowed by other applicable law. Typical clauses state that the party disclaims implied warranties arising from usage or particular purpose beyond any exclusive warranties provided or limited remedy provided, and that the entire risk of the work provided remains with such party asserting a suit arising from a breach thereof.
Agreements may limit such damages, other damages, punitive damages, treble damages, or strict liability, and may award reasonable attorneys' fees or related costs to the prevailing party, subject to lawful process and judgment. Hold harmless, confidentiality, and disclosure provisions protect the client's information, computer retained information, and party content shared with the receiving party, with remaining provisions deemed severable if any reason an unenforceable term is stricken.
Proposal Kit helps teams structure these business policies without heavy rewriting of sentences or restructuring paragraphs. Its website maintenance agreement template library and AI Writer guide you to capture fees hereunder, cancellation fees, client agrees to pay upon termination for convenience, change requests, and monthly report language in accordance with your payment terms. You can adapt sections for seo coordination, directory entity listings, database design, graphic design, and other partners, then route the writing to a licensed attorney for her resolution of open legal questions before the effective date.
Expand the agreement's authority and access language. The provider should have only such power as the client grants for providing maintenance services, with permission to access systems and the party's computing resources solely to perform the job. If the provider is the sole provider under a strictly month-to-month or total period arrangement, state the control and availability commitments, the priority rules for a critical issue, and the process to realign when the client makes new requests.
Work can begin only after credentials and topics furnished are rightly received, and providing active user access is confirmed; work received prior to the effective date requires written approval. Clarify that updates may include correcting typing errors, minor content fixes, and other information cleanups, while more work or additional time for complex changes may incur other amounts.
Strengthen responsibility statements. Require the following representations: client acknowledges and client understands that all client content and topics furnished are authorized for use, and that any third-party materials from affiliates, co-branders, or an agency are properly licensed. The client agrees to provide accurate financial information and promptly report compromised accounts or hardware obtained for testing.
The provider will make a good faith effort to correct errors and repair availability issues, but the contract should avoid language that unconditionally guarantees results under any circumstances whatsoever. The provider may, at its sole discretion, pause if access is denied or a failure to provide needed materials occurs, and resume immediately once the issue is cured.
Clarify risk, remedies, and confidentiality. Include a provision that the party disclaims any implied warranty or other warranties beyond those specifically provided, and that remedies that fail their important purpose do not create additional liability. Limit exposure so no tribunal may award punitive damages, treble damages, or such damages except as allowed by law; equitable relief or seeking a temporary injunction may be available for confidentiality breaches.
Identify the non-disclosing party, define what must be kept confidential (including the client's information and financial information), and specify such defense and indemnity processes if a claim alleges infringement due to materials the client themself supplied. Survival clauses should note obligations that continue notwithstanding termination, including return or destruction of confidential materials and removal of the party's proprietary content from systems.
Improve dispute mechanics. State that parties agree to escalate any disagreement arising from performance before formal action. If such a breach is not cured, the agreement can allow arbitration or court filings; any award should exclude punitive damages to the extent permitted. Define how notices are received prior to enforcement steps and what happens if deadlines are missed.
Proposal Kit's templates help teams capture these operational details and risk provisions with clear placeholders for client acknowledgements, client representations, access permissions, billing for additional time, and language to maintain a predictable schedule. Its document assembly and AI Writer simplify writing consistent clauses for confidentiality, limits of liability, survival, and change-control, letting busy teams focus on developing improvements that benefit the business.
How to write my Web Site Maintenance Contract document - The Narrative
Writing Your Website Maintenance Contract with Proposal Kit
Since websites serve as the storefront for most businesses, it is paramount to ensure they remain up-to-date and functional. This necessity brings us to the crucial tool in the web development industry: the website maintenance contract. But what exactly is a website maintenance contract, and when should it be used?
What is a Website Maintenance Contract?
A website maintenance contract is a formal agreement between a service provider and a client outlining the maintenance services for an existing website. This contract specifies the service provider's tasks, including updates, bug fixes, backups, and any other site-related maintenance. It also clearly defines what the service provider is not responsible for, setting clear boundaries and expectations.
At What Stage Is the Website Maintenance Agreement Used?
Typically, a website maintenance agreement is entered into after the website's initial development and launch or when the maintenance phase is separated from the development contract. This distinction ensures efficient ongoing support, focusing on keeping the site operational, secure, and updated.
Best Practices for Writing a Website Maintenance Agreement
Proposal Kit offers an ideal solution for end users seeking a straightforward and cost-effective method to write their own website maintenance agreement. With its comprehensive template library and Wizard software program, Proposal Kit simplifies creating customized maintenance contracts. The software's data merging feature allows for the easy creation of custom documents for multiple clients, saving time and ensuring consistency across contracts.
Situations That Call for a Website Maintenance Contract
The need for a website maintenance contract spans various scenarios, including but not limited to:
- Routine updates to website content.
- Regular security checks and updates.
- Backup and disaster recovery efforts.
- Enhancements to website functionality.
- Compliance updates for new web standards.
- Performance optimization and monitoring.
- Technical support and troubleshooting.
- Adding new features or sections to the site.
- Updating website design elements.
- Integrating new technologies or platforms.
A website maintenance contract is your safeguard for reliable website operation in any of these situations.
Website Hosting and Security
The foundation of a robust website lies in reliable hosting and stringent security measures. When drafting a website maintenance proposal, it's imperative to delineate who is responsible for hosting services and the strategic approaches to safeguarding the website against cyber threats. Typically, hosting costs are either absorbed by the service provider and passed on to the client or directly managed by the client with third-party hosting services. The agreement should transparently outline these financial responsibilities along with any associated conditions. Equally critical is establishing a security protocol that encompasses regular monitoring, the implementation of firewalls, SSL certificates for data encryption, and timely updates to security software. These measures are essential in thwarting potential attacks, maintaining website visitors' trust, and preventing legal issues due to data breaches. Furthermore, understanding and agreeing upon the terms and conditions set forth by third-party hosting services ensures that both parties have aligned expectations regarding uptime guarantees, data backup procedures, and response times in the event of security breaches.
Website Technology Updates
Maintaining up-to-date technology is critical to ensure a website remains functional. This includes, but is not limited to, the website's Content Management System (CMS), widgets, plugins, and any software that facilitates its operation or enhances user experience. In a website maintenance proposal, it's crucial to incorporate a clause that commits to regular audits of the website's technological infrastructure. This entails documenting the current versions of all software components and scheduling updates as they become available. Not only does this practice safeguard against security vulnerabilities, but it also guarantees compatibility with new internet standards and mobile devices, thereby enhancing the website's accessibility and performance. Regular updates are pivotal in introducing new features that keep the website ahead of digital trends, making it a critical component of the maintenance agreement.
Website Technical Support
Comprehensive technical support is the backbone of effective website maintenance, ensuring the website's smooth operation and quick recovery from technical glitches. The scope of technical support in the proposal should be extensive, covering routine troubleshooting, repairing malfunctioning elements, and swift response to emergencies, even outside conventional business hours. This level of support guarantees that any issues, whether minor or critical, are promptly addressed, minimizing downtime and preserving the website's integrity. The proposal should specify the support channels available, response time commitments, and procedures for escalating issues that require urgent attention. Tailoring this support to align with the client's business operations and peak hours enhances the value of the service, ensuring the website remains a reliable resource for the client's audience at all times.
Service Agreement Forms
The distinction between verbal and written service agreements fundamentally boils down to clarity, enforceability, and the detail they can encapsulate. Verbal agreements, while quick and informal, need more detailed documentation than written contracts provide. They might be suitable for straightforward or short-term engagements but can lead to misunderstandings or disputes due to the need for more specificity and proof of the agreed terms.
On the other hand, written service agreements offer a comprehensive outline of the project scope, deliverables, timelines, pricing, and the responsibilities of all parties involved. They serve as a legal document that can be referred to in case of discrepancies or disputes. Including a detailed description of the work, clearly stated pricing, and assurance terms within these documents ensures that both the service provider and the client clearly understand the expectations and obligations from the onset. This detailed approach mitigates risks and fosters a trustworthy relationship between the parties involved.
Comprehensive List of Services
A well-drafted service agreement should unequivocally list all maintenance services provided. This clarity prevents future misunderstandings and sets proper expectations. Details such as the frequency and extent of updates, the backup schedule, security monitoring, performance optimization efforts, and the scope of content auditing, among others, provide a transparent overview of what the client can anticipate.
This comprehensive detailing aids in managing client expectations and avoids the scenario where clients assume certain services are included when they might not be. It also gives the service provider a clear framework, ensuring they can allocate resources effectively and deliver the agreed-upon services efficiently. This thoroughness in defining the scope of services is crucial for maintaining a positive and productive client-service provider relationship.
Pricing Models
Pricing models for maintenance services can significantly influence client decision-making and satisfaction. A flat rate model offers simplicity and predictability, making it easy for clients to budget for their maintenance costs without worrying about variable expenses. This model is often appreciated for its transparency and can be suitable for clients with straightforward maintenance needs.
Conversely, Tiered pricing provides flexibility and customization, catering to clients with varying service needs and budgetary constraints. By offering different packages or tiers, clients can choose a service level that best matches their requirements, potentially increasing their satisfaction and perception of the value received. This model also allows service providers to cater to a broader range of clients and can encourage clients to opt for higher tiers as their needs evolve.
Both pricing strategies have their merits and can impact how clients perceive the service's value. The choice between them should consider the service provider's delivery ability and the target market's expectations.
Contract Duration and Renewal
When determining the length of a website maintenance contract, it's essential to balance providing enough time to achieve meaningful results and maintaining the flexibility to adapt to changing business needs or technological advancements. A set end date offers numerous advantages, including the opportunity for both parties to review the terms based on the latest market conditions, performance, and evolving goals. This periodic assessment can adjust service scope, pricing, and strategies to better meet the client's needs.
Auto-renewal policies simplify the continuation of services, ensuring no interruption in maintenance efforts. However, they require clear communication to avoid unexpected commitments. It's crucial to explicitly state the auto-renewal terms, including the notice period required for cancellation and the procedure for contract modifications. Regular notifications about upcoming renewal dates and any pending contract terms or pricing changes ensure transparency and maintain trust between the service provider and the client.
Legal Review
The complexity and implications of a website maintenance contract necessitate a thorough legal review to confirm its enforceability and effectiveness in protecting both parties' interests. A local legal advisor can provide invaluable insights into the contract's compliance with relevant laws and regulations, identifying potential issues that could lead to disputes or legal challenges. This review process helps to clarify responsibilities, liabilities, and expectations, reducing the risk of misunderstandings or conflicts.
Personalized advice from a local attorney ensures that your specific circumstances and local legal nuances are adequately addressed. An attorney can tailor the contract to reflect the unique aspects of your service offerings, business model, and client base, enhancing the contract's relevance and reliability.
Enhancing Contracts with Proposal Kit
Proposal Kit doesn't just stop at providing a basic template; it offers a suite of related documents for a comprehensive contractual solution. This suite includes:
- Project Change Request Form: For changes during maintenance.
- Contract Change Form: For modifications during development.
- Contract Milestone Acceptance Signoff Form: For milestone approvals.
- Project Contract Acceptance Signoff Form: For project completion sign-offs.
- Breach of Contract Notification Form: For breach notifications.
- Contract Dissolution Agreement: For contract terminations.
- Software Problem Report: For logging software issues.
- Maintenance Contract Termination Letter: For ending maintenance agreements.
Success Stories
Alex's Small Business Solution
For Alex, an online store wasn't just a business venture; it was the culmination of his passion for retail and providing quality products to his customers. However, maintaining a robust online presence demanded more than just enthusiasm. The digital landscape changes rapidly, posing challenges in keeping his site secure, functional, and appealing to customers. Alex's primary concern was ensuring his website could withstand these challenges without constant personal oversight, which led him to seek a comprehensive solution.
Upon discovering the Proposal Kit, Alex found the answer he needed. He used the website maintenance contract template to define the scope of maintenance clearly, including scheduled updates, security checks, and immediate response services for any website downtimes or breaches. The customization options allowed him to specify the frequency of updates and the nature of emergency services, ensuring his website remained a reliable point of sale and information for his clients. This proactive approach fortified his online store's operational integrity and bolstered his confidence in focusing on other aspects of his business, knowing his digital presence was in good hands.
Jordan's Corporate Deadline
Jordan's challenge was not just about meeting a deadline; it was about upholding the reputation of his marketing firm in a competitive digital environment. The firm's website was a critical asset, serving as a portfolio, contact point, and service platform. Any downtime or security lapse could tarnish the firm's reputation and reliability. Under a tight deadline, Jordan needed a tool that could swiftly deliver precision and professionalism.
Proposal Kit emerged as Jordan's tool of choice. The website maintenance contract templates and AI tools streamlined the contract development process. By leveraging the templates, Jordan could delineate the firm's maintenance needs, from regular content updates to advanced security measures against data breaches. The AI integration facilitated customization, directly embedding the firm's unique requirements and standards into the contract. The result was a meticulously crafted document that met the deadline and exceeded the firm's expectations in detailing the scope of website maintenance. Jordan's ability to deliver under pressure reaffirmed his team's trust in his capabilities and solidified the firm's confidence in their web presence's ongoing reliability and security.
Lia's Industry-Specific Needs
In the healthcare sector, a website is more than just a digital platform; it's a conduit for patient information, resources, and communication. Lia and her healthcare organization prioritized ensuring the website complied with healthcare regulations and patient privacy laws. The website needed to be operational, secure, and compliant with industry standards and regulations. This required a maintenance contract that went beyond the norm, incorporating specific clauses for compliance updates, security protocols tailored to healthcare data, and mechanisms for protecting patient privacy.
Lia crafted a website maintenance contract using the Proposal Kit that addressed these unique industry requirements. The templates provided a solid foundation, which she customized to include detailed descriptions of compliance measures, security protocols, and privacy safeguards. This level of detail ensured that the website would serve the organization's needs and adhere to the stringent regulations governing healthcare information. Lia then ran the tailored agreement through her lawyer for final edits and signoff. Lia's success in creating such a specialized contract underscored the adaptability of the Proposal Kit to meet industry-specific demands, ensuring the healthcare organization's website was a safe and compliant resource for patients and staff alike.
Conclusion
Proposal Kit can solve diverse website maintenance agreement needs across different industries. Each situation highlights the software's flexibility, ease of use, and capability to produce tailored, professional contracts that address specific maintenance requirements. Whether it's a small retail business, a corporate marketing firm, or a healthcare organization, Proposal Kit provides the tools necessary to create comprehensive maintenance agreements, offering peace of mind and stability in the ever-evolving digital landscape. Remember, while Proposal Kit templates are invaluable for drafting contracts, they are not legal advice; ensuring compliance with local laws and regulations through a legal review is always recommended.
A website maintenance contract is critical for any business or organization that relies on a digital presence. Proposal Kit offers an efficient, cost-effective solution for creating customized contracts, ensuring your website remains in top condition. While Proposal Kit templates provide a solid foundation and are designed to cover a wide range of needs, having any legal document reviewed by a local attorney to ensure compliance with your specific jurisdictional requirements is essential.
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4.7 stars, based on 848 reviewsAlternate Documents
Related Documents
- Exhibit A (Payment Terms)
- Exhibit B (Specifications)
- Exhibit C (Developer Materials)
- Exhibit E (Additional Services)
- Exhibit F (Project Change Form)
- Project Change Request Form (During Maintenance)
- Contract Change Form (During Development)
- Contract Milestone Acceptance Signoff Form
- Project Contract Acceptance Signoff Form
- Project Contract Acceptance Signoff Form (Verbose)
- Breach of Contract Notification Form
- Contract Dissolution Agreement
- Software Problem Report
- Maintenance Contract Termination Letter
How to Build a Legal Contract with Proposal Kit
This video illustrates how to create a legal contract using the Proposal Pack Wizard software. It also shows how to create a proposal with an invoice and contract at the same time.
Frequently Asked Questions
How do I customize this contract to fit my business needs?
Customizing this contract involves editing the document to include your business details, terms, and conditions. The templates are designed to be flexible, allowing you to insert your company's name, address, and other relevant information. You can modify clauses to reflect your unique business practices and legal requirements.
Is this contract compliant with laws and regulations?
The legal contract templates are written by legal professionals and designed to comply with current laws and regulations at the time of their writing. However, laws can vary by jurisdiction and change over time, so it's recommended to have your contract reviewed by a local attorney to ensure it meets all legal requirements specific to your region and industry. Templates are licensed as self-help information and not as legal advice.
Can I use the same contract for different clients or projects?
You can use the same contract for different clients or projects. The templates are versatile and easily adapted for various scenarios. You will need to update specific details such as client names, project descriptions, and any unique terms for each new agreement to ensure that each contract accurately reflects the particulars of the individual client or project.
What should I do if I encounter a clause or term I don't understand?
If you encounter a clause or term in the contract that you need help understanding, you can refer to guidance notes explaining each section's purpose and use. For more complex or unclear terms, it's advisable to consult with a legal professional who can explain the clause and help you determine if any modifications are necessary to suit your specific needs.
How do I ensure that the contract is legally binding and enforceable?
To ensure that the contract is legally binding and enforceable, follow these steps:
- Complete all relevant sections: Make sure all blanks are filled in with accurate information.
- Include all necessary terms and conditions: Ensure that all essential elements, such as payment terms, deliverables, timelines, and responsibilities, are clearly defined.
- Signatures: Both parties must sign the contract, and it is often recommended that the contract be witnessed or notarized, depending on the legal requirements in your jurisdiction.
- Consult a legal professional: Before finalizing the contract, have it reviewed by an attorney to ensure it complies with applicable laws and protects your interests.
Ian Lauder has been helping businesses write their proposals and contracts for two decades. Ian is the owner and founder of Proposal Kit, one of the original sources of business proposal and contract software products started in 1997.By Ian Lauder
Published by Proposal Kit, Inc.Disclaimers
Proposal Kit, Inc. makes no warranty and accepts no responsibility for the suitability of any materials to the licensee's business. Proposal Kit, Inc. assumes no responsibility or liability for errors or inaccuracies. Licensee accepts all responsibility for the results obtained. The information included is not legal advice. Names in use cases have been fictionalized. Your use of the contract template and any purchased packages constitutes acceptance and understanding of these disclaimers and terms and conditions.
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